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SHAWN B
Customer Reviews for Fight Farms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tish at Fight Farms is a delight to have met. Even the day after, as I had to have my totaled U-Haul trailer towed back to the store, after an accident, Tish was more than helpful and concerned for my well being. Word - Up to anyone reading this : Accidents happen. If you do not believe your insurance would cover your rental, get the insurance. The $8 truly saved my ass-ets.
MICHAEL JThe AC in the U-Haul truck I rented was not working, which forced me to extend the rental for an additional day so I could complete the job at night and avoid the extreme heat. Driving a truck without air conditioning in this weather was simply not manageable. I contacted Trish, the office manager at the rental location, to inform her of the issue, but unfortunately, she was not helpful. She was already aware that the truck's AC wasn’t working and simply directed me to file a claim through U-Haul’s claims department. I have to say, I’m very disappointed. U-Haul is a well-known and trusted name, but this experience felt anything but trustworthy. I didn’t expect a company of this size and reputation to handle things in such a dismissive and unprofessional manner.
MUATAZ HNo improvement needed
Joel B