Customer Reviews for Fin And Furn
(U-Haul Neighborhood Dealer)

Rating:

3.0

The location is not the best for a night time pick up. It is located in a very dark area. And its also very loud because there's lots of semi trucks driving by. It was my 1st time picking up a rental truck via mobile app, so I was able to get customer service on the phone to walk me through the process. But it was very hard to hear the persons. Its a good thing I wasn't by myself because I wouldn't have been able to see the truck ID#s or verify its condition because while on the U-Haul app, I cudnt use my phone's flashlight. So I had to ask the other person with me to use their phone's flashlight.

Rating:

5.0

Nothing everything went well

Rating:

5.0

The lady in charge went above and beyond corporate rules to be helpful.

Rating:

3.0

Uhaul scheduler didn't confirm truck was available and it wasn't. I was on a tight schedule. Lady apologized and made several contacts to help find a location close by that had one, and get pricing corrected. Zero points to who answered my initial call. 10 points to those at the pickup locations.

Rating:

2.0

When l drop off my key was and Thursday the office was close l don’t know for what reason l parked the car outside in the street cause inside there’s no parking

Rating:

5.0

I found No complaints, everything was Top Notch. The Customer service Rep was Very friendly n Professional.

Rating:

1.0

Was in bad area of town. There was no uhaul location to ask for assistance or missing equipment. Fuel tank was completely empty. Got fuel and it immediately began to leak out after driving. Was told people removed evap valve on fuel tank to steal gas. Uhaul roadside fixed issue but my move was delayed an hour and I had hired labor that I had to pay extra as a result. Lost at least $30 in fuel on top of it all.

Rating:

5.0

Great customer service at both locations

Rating:

5.0

Great customer service! Quick and easy!

Rating:

2.0

The inside windows were filthy