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Gina H
Customer Reviews for Finders Keepers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great friendly people, excellent service
THOMAS HPlace was closed.
Linda MVery helpful and friendly
Dave SIt was ok, bit tight trying to park the trailer, then the vendor wanted me to move it to the other side of the lot. I declined due to lack of space and other vehicles in area to wiggle through.
Randy BBusiness was closed. Had no idea where to park. Address for drop off was incorrect. Random vehicles in lot so we just dropped it off in the regular parking as all the spots where the trailers were parked was full
AMANDA ONone
RANDOLPH EI was charged a cleaning fee when the trailer was dropped off in same condition as it was when I picked it up, was not checked in after asking staff to check it, and was just told to unhook and leave it.
JAMES MHave a local contact number that could be reached by phone.
Robert MThis location is around the corner from me and took care of my rental returned to the "wrong" place.
William HNothing. The women who worked with me was friendly and recommended a certain dolly that was immensely helpful.
Henry MThe business was closed when we returned our truck so we did not speak to the staff. The business was very clean and was easy to navigate where to put our truck and return the key.
SUSAN RWife went in before drop off we weren't going to beat closing time. So I just dropped truck off and used the key drop.
WILLIAM HService agent was very nice and helpful! I would recommend this location to anyone
ROBERT FNothing. This location was fast and very easy to deal with. I will be using them for all my needs in the future. Staff is super nice and does all they can to help ensure you have everything you need.
Meghan HThe pick up process via app was terrible, the directions I was given over the phone were NOT the same as what was required. When I called the pick up location, I was told that I would be sent a text automatically, with the code for the key box, with no additional requriements. That was NOT the case, I called customer service to get instructions (pick up location was closed). The representative did not give clear directions, and after completing the requirements on the app, it still took over 30 minutes to get "approval" for the pick up. I was delayed over an hour! NOT a user friendly or convenient system. Much of the information required was redundant.
Maurice MHaving u haul location open 5 days a week open would be helpful.
Leonard SAfter hours drop off, no personnel on site
Tanner BGreat service. Fast, friendly, clean.
Diana KYour App and website are generally poor or unresponsive. Unsure the cause aside form focus and resources. Retailer makes this process enjoyable.
ANDY PNo improvement needed!!! Very friendly place!! They went above and beyond for me. 10 GOLD STARS!!
Samantha RMaintenance on your vehicles would be nice. Or adding a spare tire so your customers dont have to weight almost 4 hours by the side of the road for a tire repair.
Virginia COnly bad thing was the letter you emailed me about da.ages, it's not like this can't sign and send back and I'm not about to hunt someone down with a pri ter
Ron AWill rent again
Lonnie LTo many hidden fees
Kelsey MNot a thing
Mary HThat’s fine we go there I know nothing that needs to improve and the people are so friendly. They always explain everything even though they know we have rented from them every time.
Mary HNice, helpful gentleman.
Darlyn CAbsolutely nothing in my eyes. Everything was great
Mary BI always had great success with this company.
NORMAN EExcellent customer service and convenience at this location
Turner CStop trying to charge people for gas when they return the equipment with the same amount they rented it with.
David MVery happy with everything. The business owner was very friendly and professional. Would happily use that location again!
Gregory BHave rented from this location for years some of the best uhaul customer service i have had!
Crystal PNothing. The people were great!!!
Mary RONCE AGAIN VERY HELPFUL AND FRIENDLY
FRED KOutstanding service
Mary HTruck was clean and charged me a clean fee FOR NO REASON!
Tamara BMy complaint is. It regarding the cynthiana location, it is directed toward the Lexington new circle road location. I booked a car hauler there for a 7am pickup. When I arrived at 7am they did not have the car hauler as I was guaranteed and the closest location was nearly an hour away in Cynthiana with that location not opening until 10am. That cost me 6 hours of my time with return factored in and an additional night at a hotel. Not a happy customer.
WILLIAM BThey going out of their way every time to make sure we are happy with our rental. Very nice people. Would go there every time if I could
Mary HYou didn’t have blankets to cover my furniture are dolly to the heavy stuff me and are in our 64 do no how much it hurts to load everything by hand I will tell everyone
Troy MWell I was promised a trailer to be picked up in one location and then had to go to another town to get it and it was not going to be there till late in the day. So I had to get another trailer instead of the one I needed. I made this request nearly a month ahead of when I would need it so I wouldn't have to travel all over central Kentucky. I will definitely think about where to rent a other.
Justin FWe couldn’t get the website to work for us so my husband left the truck and hop d all was ok
ROBERT HThey were thrilled to see us bring the truck way early. There were people waiting for trucks!
Rachael ROriginal pick-up location was : 1200 E. New Circle Road, Lexington Ky. They contacted me two days prior to pick up date via text to see if we would haul a trailer to Pa on the back of the Uhaul. Our driver didn’t feel comfortable driving all that way towing a trailer and so we responded with sorry but we couldn’t as the driver didn’t feel comfortable towing the trailer across several states. Without any warning or reason they changed my pick-up place to Cynthiana 38 miles away. By the time we found this out, we had less than an hour to get our truck before they closed. Very dissatisfied with the E. New Circle facility and not only will we never do business there again we have sent other people to other businesses since then and will continue to do so. That is a very unprofessional business.
Karen MNothing, this husband & wife team go above & beyond. They have always met my needs & if they didn't have the equipment I needed they would try to get it.
Larry MThe only down fall was I didn’t know how much it was going to cost me after dropping it back off
Louis T