Customer Reviews for Finders Keepers
(U-Haul Neighborhood Dealer)

191 reviews

110 W Pleasant St   Cynthiana, KY 41031

(859) 298-3056

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 298-3056

110 W Pleasant St
Cynthiana, KY 41031

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

After reading the reviews... I was hesitant to use this location. It was the closest location with the size truck we needed, so we did not have much choice. The man that waited on us, did a good job and was nice. I don't know what the problem has been with other people. It was a quick in and out process... THat made me VERY HAPPY!!! THere did seem to be a miss in the engine of the 26 foot truck we rented. But the overall experience with Finders Keepers was good.

KINLEY B. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

All good

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

They are rude ppl

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

The gentleman was very friendly and helpful, took care of everything

DAVID C. 
Rating:
3.0

The owner was late getting there and was not very friendly.

Randy H. 
Rating:
4.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
4.0

This was not a U-Haul store, but an independent store with a contract to serve as a pick-up and drop-off point for U-Haul vehicles. The personnel were very helpful and kind, and were able to smooth our difficulties.

Dominica A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

Very impressed with the nice truck and service

darla J. 
Rating:
5.0

Not applicable.

Joedene T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Don't even think of going to a pick up station without customer service and only being able to rent the trucks by a computer and a web site. Keep counter service at all locations. PERIOD!

Stanley L. 
Rating:
1.0

Employee was rude when picking up truck. Truck was not at the location when I arrived at the time of my reservation. The employee advised that uhaul “double booked” the reservation and that another customer had the truck and was not to be returned until 2 hours after my scheduled pickup time. Will not be using this location again and do not recommend if you can avoid using them.

Samantha L. 
Rating:
1.0

Truck smelt like smoke. First truck I tried renting has a check engine light and the guy told me to take it across country anyway. Then they told me to pick up another truck in Lexington and then drive back to Winchester to pick up my auto transport. I then canceled my order entirely only to find out that I hadn't been refunded for my first order. Then after attempting a second time to reserve a truck and trailer, I received a phone call telling me to drive 30 minutes out of my way to pick up my reservation in another town. Absolutely terrible experience with Uhaul. I hate that I paid 1300 dollars for a truck that reeked, had a terrible alignment and drove like crap.

Julian G. 
Rating:
3.0

Offer boxes and things like tape with the deal

Nona H. 
Rating:
5.0

They came in on a Sunday just so I could get the trailer. Great people.

WILLIAM D. 
Rating:
5.0

Very nice people to do business with. They make sure things are right.

Mike F. 
Rating:
1.0

Very hard to find the truck # Not well lighted. Didn't receive call from a u-haul respsentive.

Michael R. 
Rating:
5.0

Nutn

Aaron T. 
Rating:
5.0

I will never rent a u-haul vehicle through the phone. It was a freaking nightmare!!! Took almosr

Stanley L. 
Rating:
5.0

Great Service!

Gary E. 
Rating:
4.0

Customer did not leave a comment.

Edward Z. 
Rating:
4.0

Customer did not leave a comment.

Myron H. 
Rating:
5.0

Open earlier.

DON P. 
Rating:
5.0

They were very helpful, great customer service.

Tom H. 
Rating:
4.0

Customer did not leave a comment.

TODD SOREN G. 
Rating:
3.0

Customer did not leave a comment.

james O. 
Rating:
5.0

Nothing, as far as I'm concerned they have always done a great job for me. Never had a problem & they always work with me

larry M. 
Rating:
5.0

Nothing. Tom was very professional and courteous.

jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Wonderful guy to work with. Very helpful. Smooth pickup and drop off process. Have used this location on several occasions and would definitely use again and would recommend to anyone. Always professional and helpful.

Mary F. 
Rating:
3.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

n/a

THOMAS B. 
Rating:
5.0

Fast friendly service. Good people to work with

larry M. 
Rating:
5.0

Customer did not leave a comment.

Roland R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
4.0

Customer did not leave a comment.

Allan P. 
Rating:
5.0

Corporate needs to quit updating their software on Friday nights! This location did their best, but your system is jacked up! Considering most people move on the weekend, you should never update your system software on a Friday night! Are you crazy or just trying to piss off your customers? It took twice as long to pickup the truck than it should have because your system wouldn't process credit cards and kept locking up. It wasn't anyone's fault at the local place, it was your system wide software. Maybe you should pay I.T. a little more money to do updates on Sunday nights so your weekend rentals don't get jacked up. If this happens again, I will find another rental company to do business with.

Robert C. 
Rating:
1.0

The wrong key was left and I spent an hour trying to pick up a truck! I inquired about a refund but was told the manager would contact me. They have not yet contacted me.

Derrek S. 
Rating:
5.0

The owner/operator was very friendly while helping me park the trailer.

Jackie W. 
Rating:
5.0

It was nice to be able to rent over the phone and set a pick up at another location.

CHARLENE S. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

Myron H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Very nice service personal.

Lauretta H. 
Rating:
5.0

You could make the check in process smoother. I felt bad for the people because of how jacked uhaul's system is. The people were fantastic tho!

Melissa O. 
Rating:
2.0

It is very difficult to park a large Uhaul here with customer vehicles sharing the same lot.

Raymond C. 
Rating:
5.0

None, very good customer service and friendly.

james M. 
Rating:
4.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Donnie C. 
Rating:
5.0

There wasn't anything that could be improved. This location was very helpful and friendly. They care about the customer and to me was the best example of how a Uhal dealer should operate. .

Kent T. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Neil K. 
Rating:
5.0

Customer did not leave a comment.

Kay K. 
Rating:
5.0

This was the 2nd location I had to go to because they messed up my pick up reservation. Had to drive 1h out of my way and miss 1h of work to pick up truck

Robert M. 
Rating:
5.0

At least one smaller vehicle to choose from. This was way too much truck for what I wanted or needed but the location over rode that.

jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Forrest L. 
Rating:
3.0

Person was a little upset that we were later than our return time and that we had gone over the miles previously paid when u-haul reserved. I thought return time was 11am, it was on paper for 9am. 125 miles was included when reserved, we went over miles and were charged for them. Paid for additional miles on return of u-haul.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
3.0

Be open for business

Al S. 
Rating:
3.0

Customer did not leave a comment.

roger L. 
Rating:
5.0

Customer did not leave a comment.

Alicia G. 
Rating:
2.0

I had rented online already and still took 45-50min to get to trailer to get going after waiting for them to open at 10am! This store does not answer their phone or return calls. Online they took my license photos so I feel all I had to do was show them and pay and be gone! When turning the trailer in at Louisville location, the white guy was the only one working! The 2 or 3 black guys were laying around while there was a line of returns forming. I am just using their race as identification and saying what I saw while turning in the trailer. I will have to think long and hard before renting from Uhaul again.

Al S. 
Rating:
1.0

Customer did not leave a comment.

Isaac A. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
4.0

Customer did not leave a comment.

Myron H. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
1.0

It's not the people at the locations, it's the people on the phones through customer services. They are very difficult to deal with.

Daniel E. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
1.0

Agent was rude to me on the telephone and even more so to my wife in person.

Michael O. 
Rating:
5.0

Very friendly and great service.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

mack M. 
Rating:
5.0

Great experience!

BRIDGET T. 
Rating:
3.0

Customer did not leave a comment.

STEPHAN C. 
Rating:
4.0

Customer did not leave a comment.

Myron H. 
Rating:
3.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Dropped off on day location was closed.

Billy C. 
Rating:
3.0

I live in Paris, Kentucky. I would have preferred to drop off the truck in Paris. I would have saved money. Instead I had to take the truck back to cynthiana, Kentucky.

johnny H. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
4.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

LORETTA A. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Les W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

They asked us on phone "where are the keys to uhaul?" In the return box This happened after they already sent us an email charging 25.00 for cleaning.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Greg D. 
Rating:
4.0

People were helpful and willing to thoroughly discuss charging details and helped in carrying additional supplies

Ann W. 
Rating:
5.0

Customer did not leave a comment.

OC J. 
Rating:
3.0

Customer did not leave a comment.

Elaine W. 
Rating:
5.0

Thanks!

Linda B. 
No reviews have been submitted for this location.

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