I showed up exactly on time to pick up the vehicle. It took about 20 minutes to check it out, even though I was the only U-Haul customer there. Once on the road, I realized the gas tank was LESS THAN 1/8 FULL! I stopped and put $20 (about 6.6 gallons) in it, and continued to complete my move. When I returned the vehicle (after driving only 48 miles), I told the attendant that the vehicle was empty when I picked it up. He proceeded to check the vehicle back in (which took 15 minutes) and told me everything was fine. They would email me a receipt. When I got the receipt, it showed they charged me $9 for 2 gallons of gas, and a $30 "fill up fee". I RETURNED THE TRUCK WITH MORE GAS THAN I STARTED WITH.
DAVID H
Customer Reviews for Finksburg Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The on site owner was rude. Said I could leave my truck there during the day then harassed me all day calling my phone about when I was going to pick it up.
Sara KThe cab was smoked in; recommend making smoking and non smoking trucks (or making them all smoke free)
Crystal B