Bad customer service. The old lady gave me attitude and laughed at me. She did not know what she was doing. It took me an hour and a half to get a truck when I had a reservation scheduled. I would never again rent from the Firebaugh location ever again.
Eduardo C
Customer Reviews for Firebaugh Self Storage & Mercantile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a small location that could be awkward to drop off a large 26' truck and trailer outside business hours. I was fortunate that the manager was on site and helped me park the trailer and unhitch. He then moved the truck for me. Thank you.
Kevin DNobody was there and it’s 24/7 drop off there were no instructions and it looked like an abandoned building
CANDRA GNothing it was great service.
Juan Hgood service
Carlos CMore attention to details and be more informational ( Customer Service)
Michaell AThere is no let her u haul in the area. The pick up was for 7am. And they did not open till 8am. Also they have and super old computer. They are older so service is slow. But they are nice people
Martina MDealer Firebaugh Self Storage provided great and friendly support for Firebaugh’s Toys for Tots.
DONALD FGood service with great staff. easy to enter centrally located in the valley off I-5, Hwy 33, Hwy 99
DONALD FFirebaugh Self Storage is an easy access, centrally located facility. The staff was friendly and assisted me with my needs. I recommend this site even if you need to drive a little bit extra. Their direct number is 559.659.3978.
DONALD FStaff was very accommodating. Automation assisted with move in and payments. They were able to provide an available unit when other facilities could not.
DONALD F | Overall ExperienceThe Dealer is complete and is good. Uhaul Corp needs a better resource for local rentals for this dealer.
JUAN RLocation was difficult to turn around in once trailer was hooked up. Lower brake lights did not work.
James RStaff helpful and nice
Priscilla TI had to check myself out because the lady didn't know how to do it...after already pre checking in!?! Took 45 minutes to leave with my truck!?! Got in the truck to a nasty moldy and soggy napkin in the door handle. Truck REEKED like smoke and was FILTHY inside. I can provide pictures if needed!
Amy LThere is nothing to improve. Persons who helped me made the rental experience easy and I would recommend some to this place.
elida aEverything! The gas tank had a leak and as I was refilling it was leaking out. Waste of gas. No ramps on truck to load washer, dryer & other heavy items.
Israel BMy only complaint is NOT this location, but the one we were SUPPOSED to get the trailer at in Los Banos, which is where we originally reserved it from, called and said they didnt have a trailer the size we requested, AFTER I received confirmation online. icking the trailer up in Firebaugh caused me to have to drive an extra 70 miles from my planned trip to be able to accomodate they moving of personal effects I was involved in doing. ALSO, your website for some reason wont allow me to rent a 6X10 dual axle trailer when my Expedition has the exact same towing ratings and xapabilities as an F150 of the same year. I dont get it, and NO ONE at any U-Haul retailer seems to be able to tell me why. But I doubt I will hear from anyone at or from UHaul concerning this.
JAMES DAwesome peoples
Jim AIt was Super easy, quick and above all the person in charge very attentive and helpful with the customers!! Will come back 100% for all my moving needs
Maria GFirebaugh Self Storage provided excellent service that assisted our Tiny Tots Christmas program sleigh delovery,
DONALD FMy vehicle had broken down and I needed to rent a truck and trailer to get home. The people were friendly and helpful. I only wish they had a pickup truck to rent instead of a box van. The van cab didn't quite have enough leg room since I am tall and have problems with my left leg. Other than that everything was good with this experience.
ODELL WNothing
MARIA TAlways very friendly and helpful.
Anthony SGreat customer service! The gentlemen who helped me was very kind, helpful, and thorough. I would recommend this location to others.
CRYSTAL GThe service from all personnel was amazing. Extremely friendly and supporting.
HECTOR MThey were very friendly and helpful. I was in and out quick and drop-off was easy. Best experience I have had renting a moving truck!
MATTHEW SContinue to provide excellent customer service.
Camille VDropped off on Sunday. Place was closed. Parked truck and left key in drop box.
PATRICIA HUhaul was in great Shape n working condition. Only problem was the service and Firebaugh Location. Had a 8am Appt there, but took an hour to get processed. They to upgrade there computer or connection. Lady had to turn off the computer like 10 times. Other that that great service. Thank you.
jessica dThis reservation was made in Fresno the agent told me that the trailer would be available in Fresno. After paying by CC and waiting for a call back, I foun out that I would have to drive 49 miles each way to get the trailer.
mike dEverything went very well and satisfactory very professional thank you
PAUL BThe signal lights on the truck did not work. I had a coupon issued by uhaul and the cashier was extremely hesitant to use it. The cashier did not know how to work the register I had to get on the register and apply the coupon myself.
CARLOS VI would perfer the gas be filled to full when I rented a moving truck...
ROBERT Tnothing: nice and helpful people there
BLAS MN/a
JOHN RThey would not come out and help us! Told us to drop trailer off any where! I went inside and the were complaining why I left it there and they couldn't check the lights now! I asked why didn't they come out and she didn't answer me! Very disappionting and if those are the kind of people u having working for u guys... What a shame! Oh ya she was uspset cause I dropped it off a day early!
rogelio eService was fine, the lady was polite. I was thankful that you had a truck rental in this town as it was where we needed to pick up our granddaughter's things.
JEFFERY BNothing really. Location was easy to find. The proximity to I-5 was great. The ready access to self storage made unloading simple. The employees were friendly and great to deal with, even helping fold up blankets.
John MRemove your name from that location. It gives u-haul a horrible name. The assosciate working the counter was on the side of the building apparently having some sort of yard sale. She did not want to turn on her computer and made it seem like we were a nuisance to be there.