Customer Reviews for First Choice Auto
(U-Haul Neighborhood Dealer)

263 reviews

3161 Gordon Hwy   Grovetown, GA 30813

(706) 650-1360

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 650-1360

3161 Gordon Hwy
Grovetown, GA 30813

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice pleasant return.

bradley B. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
3.0

I'd say the first thing you can do is rent me a trailer with working turn signals and brake lights. I asked before I left the lot if the lights on the trailer worked, the guy said "That's a good question". I had to have the trailer so I took it anyway but the only light that worked was the left turn signal. Come on U-Haul, I expect better from you.

william D. 
Rating:
5.0

Customer did not leave a comment.

marques M. 
Rating:
1.0

From the moment I walked in I felt unwelcomed; this place is a total hole. I wouldn't ever rent equipment from here again. The trailer itself was terrible too - anywhere in the 45-60 range and the trailer shook my Expedition very badly.

Jason H. 
Rating:
5.0

Small shop, but you can tell that the owner and staff truly cares about the customer! This First location is a great place to grab a uHaul from.

Luke M. 
Rating:
5.0

Customer did not leave a comment.

rahima A. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
4.0

Customer did not leave a comment.

Jonathon B. 
Rating:
5.0

Customer did not leave a comment.

Ida H. 
Rating:
1.0

The representative was very rude very short and honestly did not want to be there would not take the time to show me how to do the self checkout. I explained that I did not understand. I will never rent from this location or recommend it.

STEVE M. 
Rating:
3.0

A clean vehicle would be nice, windshield and wipers were covered in dirt and tree matter. More moving supplies being available In store.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

Herbert H. 
Rating:
5.0

The employee who helped me was super patient and kind. Super helpful as well .

Vanessa L. 
Rating:
4.0

Location was easy to get to, right off Gordon Highway. Customer service was exceptional. Representative (I think it was Mike) hooked everything up and made sure I was familiar with the trailer. The equipment was in great shape, although the ratcheting tie downs for the tire straps were starting to show some use. Would definitely rent from this location again.

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

More lights when Dropping off at night

Donna L. 
Rating:
4.0

Customer did not leave a comment.

Jacob J. 
Rating:
4.0

Next time if the gas hand should be where needs to be

Karisma W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

kenn C. 
Rating:
5.0

Customer did not leave a comment.

Rada N. 
Rating:
5.0

Customer did not leave a comment.

julio R. 
Rating:
5.0

Owner was very helpful in choosing the correct trailer for our needs and it was perfect.

john B. 
Rating:
4.0

Took long to get truck and did not have all blankets asked for

Patrick M. 
Rating:
1.0

Poor customer service . I will never use uhaul again.

Bernard M. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
4.0

N/A

michael J. 
Rating:
3.0

Customer did not leave a comment.

Kimberly C. 
Rating:
3.0

Thre trailer I rented was in great condition except fort one thing. The hook up had an older connection and I was unable to connect the lights unless I purchased an adapter for it. I understand this is a business but I believe that an appropriate adapter should be supplied for the customer depending on which connection they have. It's only right and is abiding to the safety of the customer and the equipment they are renting.

Keith L. 
Rating:
5.0

Excellent customer service

ANTHONY B. 
Rating:
1.0

Charged me 22.26 when I dropped my truck off then received a call from uhaul saying that they didn't receive the truck

amanda D. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Erika G. 
Rating:
5.0

Nothing.

gene A. 
Rating:
4.0

Customer did not leave a comment.

Jackson A. 
Rating:
4.0

Truck's interior was dirty and the windshield was dirty.

cynthia R. 
Rating:
5.0

They were very cordial. They answered all our questions and provided great service for a smooth transaction. I'm very pleased with their service.

Juan P. 
Rating:
5.0

fast, friendly and efficient

Charles P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

ty T. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

The owner was knowledgeable and helpful. I chose this location due to its proximity and had to do my own research because the Uhaul website said there was no availability when there was. Glad I chose this place!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
4.0

Customer did not leave a comment.

Mason M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer service was outstanding. This is the best uhaul in the area.

Amanda Y. 
Rating:
5.0

They gave me some information that I should have been provided in Memphis before I loaded my car on the dolly.

Les P. 
Rating:
5.0

Mike is the BEST!!! His customer service was AWESOME!! So helpful

Phoebe W. 
Rating:
5.0

Nothing! Absolutely great service with very knowledgeable staff! Thanks.

purvis W. 
Rating:
5.0

This location is by fare the best location I have rented from. The owner was vary thorough and explain everything I needed and very helpful make sure you choose this location.

jonathon B. 
Rating:
5.0

The service at First Choice Auto was above and beyond my expectation. The owner made sure I was comfortable with the operation of the truck and made sure the trailer and vehicle were securely and properly connected.

jamie R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

dealer was professional

raymond P. 
Rating:
4.0

pave the entrance and trailer location

Eldridge W. 
Rating:
2.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

No comments, very satisfied with their service.

Mack S. 
Rating:
4.0

Very friendly and helpful.

John H. 
Rating:
5.0

Customer did not leave a comment.

Shanquita S. 
Rating:
5.0

Customer did not leave a comment.

gary R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Alie B. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
1.0

The establishment was very poor in appearance, equipment was dirty, and the ability too print contract wasn't established. The customer service was rude. When I called to notify tardiness to pick up trailor the clerk kept cutting me off.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Rent me a truck that is big enough to fit everything I'm moving.

jeniffer S. 
Rating:
4.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

be more upfront about coverage for different policies.

NANCY A. 
Rating:
5.0

The service was great, there isn't anything that needs to be improved.

Cassandra D. 
Rating:
5.0

Customer did not leave a comment.

Tyson H. 
Rating:
5.0

Customer did not leave a comment.

Micah Y. 
Rating:
3.0

Good Customer service.

Lowell T. 
Rating:
5.0

Customer did not leave a comment.

DONALD C H. 
Rating:
3.0

The trucks dash lights did not work but I did not find that out until I was driving at night during a rain storm.

Frank T. 
Rating:
5.0

Good dude, great with customer service. Had empathy for my situation.

Corey G. 
Rating:
5.0

Customer did not leave a comment.

Betty R. 
Rating:
3.0

The employee did not assist with taking the car dolly off our vehicle and he merely pointed to where he physically wanted the dolly located leaving my husband to manhandle it into place by himself. It wasn't difficult to do... it was just rude.

Kenneth D. 
Rating:
3.0

Customer did not leave a comment.

KARYMAR V. 
Rating:
5.0

Nothing experience execellant

gloria G. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

The equipment was clean, but the truck had a bad vibration in front end. (More when empty than when loaded. Transmission also didn't Shift as well as should be, which effected the fuel mileage.

David S. 
Rating:
5.0

mr. Michael woodcook is very professional and and I like to deal with him on all my U-Haul matters. I will refer all my family and friends to go see him when a truck is needed

Martinez P. 
Rating:
3.0

Customer did not leave a comment.

shawn A. 
Rating:
5.0

Customer did not leave a comment.

MELISSA D. 
Rating:
4.0

The location was good and so was the personnel.

Darlene L. 
Rating:
5.0

Did my reservation online and everything was ready when I got there. Very friendly and helpful. I've rented from other places locally but this is the one I would recommend. Thanks!

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

DONNA P. 
Rating:
5.0

I had reservation for your office off wrightboro Rd in Augusta, Ga when I arrived the trailer had not been return the your representative tried to contact the previous renter but after contacting them they were not returning the trailer at that time. After she contacted your office she did find one in Grovetown,Ga which I did get. At bot location you representative were friendly and helpful. other than ha

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

CECIL OREN B. 
Rating:
3.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Always awesome customer service:)

DARLENE M. 
Rating:
5.0

the place was clean and the service was quick and the customer service was great.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
5.0

I dropped my truck off on Sunday when the business was closed. I recommend that UHaul provide a lock so that equipment returned with the truck / trailer is secure from potential theft before the business opens and the customer is potentially held accountable for the equipment. I would be too easy for a thief to open an unlocked truck/trailer door and remove the contents at a closed business. However, I had 2 dozen blankets and placed mine in the cab section and locked the doors. Had I had larger equipment, such as dollies, etc., I would have probably had to leave the equipment in the rear of the truck making me at least worried about possible theft overnight. This suggestion is for all UHaul businesses that are open to the public after hours.

PAUL W. 
No reviews have been submitted for this location.

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