Customer Reviews for First Class Automotive
(U-Haul Neighborhood Dealer)

33 reviews

506 N Roy Reynolds   Killeen, TX 76543

(254) 690-4038

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 690-4038

506 N Roy Reynolds
Killeen, TX 76543

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

tracy B. 
Rating:
1.0

We was told we could pick up at 0700 when we showed up they didn't open till 0900 and then the guy said he had a meeting and showed up at 0930

ROBERT S. 
Rating:
1.0

The equipment supposed to be ready were not ready.

Keihong K. 
Rating:
3.0

Gentleman was really friendly and helpful. I cannot remember his name but definitely helpful.

Norma P. 
Rating:
1.0

They had us wait over an hour an half due to the employee was on lunch when we schedule at two and is the only employee. He was picking up a uhaul. The time slot should not have been available to select if they was not going to be there. My garage remote is left in the truck and no one is able to open it so I am stuck out of my house until Monday. Without food clothes and we have to work in the morning. Very rude and unwelcoming Service. I will never rent from them again. Very inconsiderate and unprofessional.

Sandra O. 
Rating:
5.0

The proprietor was friendly and efficient. Overall an excellent experience.

Helen C. 
Rating:
5.0

Continue to have vehicles on site for customers need overall great service ????

LUCIOUS M. 
Rating:
2.0

I completed everything myself on my phone as recommended when renting out equipment and prepaid, just needed keys. Gentleman at shop did not know how process worked, was trying to compete a whole new reservation. They did not have dolly or covers/pads there. Was sent to a new location, person did not call or offer any type of assistance with location additional supplies already purchased.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
2.0

Took 45 minutes to pick up due to agents slow computer. Agent did not help with hitching or even check the tow dolly to make sure it was rent ready.

CURT B. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Customer did not leave a comment.

Evan H. 
Rating:
5.0

Customer did not leave a comment.

LUCIOUS M. 
Rating:
5.0

Keep up the great service was on time i would com again if need for uhaul...

jose G. 
Rating:
4.0

Customer did not leave a comment.

JW H. 
Rating:
5.0

In my personal opinion your representative at this location went beyond his required customer service to ensure that I was taken care of. I will recommend this location to my friends for their uhaul needs.

james B. 
Rating:
5.0

When you tell a customer that you will get the bunndled rate and that customer gets charged the full price for the car dollie I don't feel this to be fair.

JESSICA S. 
Rating:
4.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

benson M. 
Rating:
5.0

I was very satisfied Nothing!!!!??

Rosa D. 
Rating:
5.0

you're doing great keep the standards.

LUCIOUS M. 
Rating:
3.0

The fees charged to me over the $11.00 balance are ridiculous. I will never ever use uhaul again

Daniel B. 
Rating:
1.0

After i let the renter know that i would need the truck for an extra day instead of just the original 24hr agreement when i returned the equipment he told me that since he did me a favor i "should do something for him" he wanted cash money from me, this guy took $80 from my wife so we "don't get a penalty" i feel this was very wierd and un professional, specially after seeing that we did get charged for the 2 days plus the millage, i don't think i will never ever do bussines here. I will like for some one from corporate to give me a call.

JOEL P. 
Rating:
5.0

Customer did not leave a comment.

D0NNIE E. 
Rating:
4.0

Moved to Killeen and dropped off the truck and trailer in Harker Heights. Passed at least 3 Uhaul places on the way to this location. Found that a little odd, is all. Top marks otherwise.

Sara W. 
Rating:
2.0

The dealer had problems getting the computer program to work on pickup therefore it took some time for us to pick up the trailer

MARK M. 
Rating:
5.0

The owner was very polite and courteous.

Anita B. 
Rating:
5.0

First Class Automotive was outstanding I will definitely recommend this location to my family and friends. Thank you so very much... Sincerely Debra Crain

DEBRA C. 
Rating:
3.0

Customer did not leave a comment.

JOHNNY V. 
Rating:
2.0

Customer did not leave a comment.

SANDRA L. 
Rating:
1.0

The shop was closed when I arrived to drop off even though it was during business hours. I had to unload the trailer myself and when the owner arrived I had to help him move the trailer into place because he wasn't able to do it himself.

MEGAN C. 
Rating:
3.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

CHARLES S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top