Customer Reviews for First Fix Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of First Fix Automotive

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Kolton S.
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I went to the drop off location and no one was there. We had to call and leave a message, then communicate via text message to leave the truck there then leave the keys in a non UHaul drop box until somebody came to their office to complete our drop off.

lindsey G.
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Customer did not leave a comment.

amanda J.
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Mike G.
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Had appt,. but when arrived store was closed

amanda J.
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Customer did not leave a comment.

amanda G.
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amanda J.
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Wayne A.
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jessica K.
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No improvement needed

Rachel S.
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She was very helpful and nice. She is the one that told me the insurance was not something that is required.

Catherine V.
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Terrible customer service. When we had an issue we couldnt get ahold of the person we needed we had to call another store for help. The person wasn't at the store during store hours and wouldn't answer the phone during hours either. No help on how to return the truck and where to put the key at.

Tod L.
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Jacob R.
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Steven L.
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Nothing. Great experience

Leo B.
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Everything was easy and simple. The lady the filled our my paper work and helped me was a delight to work with.

helon N.
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elene S.
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andrew W.
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Lewis A.
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Dale J.
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The tie down strap came loose 2 times this needs to be fixed. Otherwise I would recommend this place.

Martin D.
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Martha F.
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THEODORE C.
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Very helpful and friendly staff!

rachel S.
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Lots of metal pieces were left in the trailer for me to clean up, she said she was sorry she did not check it first. I wish since I turned it in on saturday that I could get some money back since I did not keep it 3 days

Randall F.
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Nothing" exceptional great service!

Wayne A.
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Customer did not leave a comment.

Wayne A.
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Patricia L.
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Luis C.
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At first i reserved my trailer at a closer location but then someone called me and told me that there was nothing available at my desired location a day after. Customer service was satisfactory, they were nice and helped me with any questions that i had. When i went to drop off the trailer after using it, i was not given a receipt nor any type of confirmation. This created a concern as a coustomer because whose to say i was being robbed by a stranger who was impersonating a dealer. The man who took my trailer didn't seem to professional and didn't provide any documentation after dropping my equipment off. Maybe u haul should fix that

Robert J.
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Honor your reservations. We reserved 3 months ago and ended up having to drive a total of 80 extra miles to pick up. Major inconvenience since the pick up location closed at 12 noon.

Tim H.
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The people their were great. Made sure everything was as expected.

Patty A.
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Customer did not leave a comment.

Vivian F.
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Allan B.
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jonhnny D.
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Excellent customer service

Jacob C.
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great little shop, courteous and helpful, Uhaul corporate just failed us...

Matthew B.
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DJ J.
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we all make mistakes but this could have caused the lawsuit against U-Haul, Sincerely yours

Rodney K.
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Lady was very nice and very professional!! I'm sorry didn't get name

Kent E.
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The business name is not what was listed online or on our paperwork. U-haul vehicles mixed in with heavy equipment and other vehicles. Open yard. We had to search for the drop box, as it was not labeled or identified; we were not sure if we were dropping the key in the correct location. We did not want to leave the key in the vehicle due to several people watching from across the street. We dropped off on a Sunday morning, came back on Monday to make sure they got the key; staff was short and stated "yea, we got it." and went back to what he was doing.

David C.
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Mike R.
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James B.
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Nobody there and the place was crowded and unorganized.

James B.
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cathy B.
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Juan R.
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Adam S.
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Excellent customer service, owner/ employees were very helpful

SANDRA M.
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arnold P.
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BILLIE J.
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The office help had family running in and out. Answering personal calls before helping. Called to see if returning to them would be cheaper then 127.00 for a small 5x8 trailer for 24 hours said they would call me back called at 2 pm. When returning call they would not answer. Poor service Returned to Lubbock location. No answer on the cheaper if returned to them. Asked why so much for 24 hrs. Gave no other options . Or answers on what would be better for 24 hrs service. All teenagers and kids running through business with a big dog. Said it's her side job. Thought uhaul was more professional then that .

iris O.
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Perfec service..Thank you!!!

amanda J.
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Tim C.
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ROBERT H.
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Verybhelpful people!

Colby S.
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Poor quality truck, Cheap tires on it, floor was not flat, no ramp, horrible power, extremely poor fuel milage, and the 76 mph governor about got me killed try to pass a slower moving semi truck.

Mary R.
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Customer did not leave a comment.

charley T.
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Very convenient excellent service & rate

dennis M.
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GET SOMEONE TO INSTALL CRUISE control. I am a retired/disabled USN person. Without cruise control I cannot drive for more than about a half hour before the pain in my leg starts up. NO one buys vehicles without cruise control these days. People do not look for cruise control any more than they would check to see if a rental vehicle had headlights. For the pain I had to endure for the 1000+ mile drive, you can all go to hell. Cheap A-- Bastards.

Christopher B.
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Service Rep was EXCELLENT and very helpful!

Lenisha R.
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Always helpful and kind. Definitely go here to rent.

Lenisha R.
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daniel R.
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AMANDA J.
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colleen C.
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Very friendly and helpful. This was my first time getting a Uhaul and they helped me with all my needs.

aziza H.
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Friendly and great service!

debbie H.
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Customer did not leave a comment.

patrick A.
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Very friendly and helpful.

Manuel C.
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Customer did not leave a comment.

Molly V.
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The building isn't clearly marked. We dropped off after hours and weren't sure where to put it. I happened to see a small sign in a window that said u-Haul

Emily T.
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This location seemed ok. We dropped off after hours, so had no interaction with the staff.

Justin B.
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Customer did not leave a comment.

BRANDON L.
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Customer did not leave a comment.

Christopher K.
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Debra L.
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HOWARD W.
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Customer did not leave a comment.

Steve P.
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Customer did not leave a comment.

Jamie C.
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ronald B.
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ronald B.
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John G.
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Binh P.
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Nothinges say, just perfectly . Thankyou uhaul

Jeffrey M.
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Mark H.
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sharri S.
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bailey S.
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George H.
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The owners at First Fix Auto where very nice and professional. The truck was practically brand new. No issues what so ever. Thank you

Amanda H.
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Customer did not leave a comment.

ivonne M.
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It was not good looking at all yet the personnel was great, Also it was the only one open at 1p.m. amazing but the office I was schedule to was closed and this location was very friendly. thank you

Steven S.
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Customer did not leave a comment.

Shonni C.
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LARRY M.
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Location closed on Sunday. Just dropped off trailer.

James R.
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Customer did not leave a comment.

joel P.
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to expensive

Richard W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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