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Gerald S
Customer Reviews for First Plaza Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice people. Great location. The truck was clean and well maintained.
John BShelly Stephanie and Alex are all caring professionals. They are simply the BEST!!
gary tThe truck looked like it had been sideswiped when we picked it up! But, we had no issue with driving it.
Susan AVery easy. They have my info from previous rentals. That makes it so easy. Nice people working there.
Billy MExcellent service.
Marc EExplain the best way to open the back so that it doesn't get jammed.
Lisa SRented a 10 ft truck to haul a bed. Truck was readily available, clean, and reasonably priced. The pick up went flawlessly and I was very pleased with the outcome.
Joe MThis has nothing to do with this location but is about your company. I receivd a call from U-Haul that they moved our pick-up location further out for us even though online it said I could pick-up there. I received messages that our pick-up time was moved out to a later time as well. I called the new location and he couldn't confirm if the truck would be back by the afternoon like we needed to have it. He was very nice expalined that it depended on when the truck would be returned by the current user. I also called our original location and left a message. They called us back and told us that the truck will be at their location for us to pick up with the time we had originally reserved. Great customer service from them to get our reservation fixed for us.
joe dProvide rental of pick-up trucks and vans at this location.
Kenneth SVery pleasant experience. Professional and friendly staff.
Raymond SReservation was made several days in advance. When we showed up Shelly was unfriendly. The U-Haul was not ready to roll (despite me saying that we were on very tight timeline). The U-Haul served purpose but location was out of the way and customer service was lacking.
Caryn MHave the equipment the customer requested available at the location the customer requested. For example, I requested a 20 ft. truck at nearest location. U-Haul changed my location to a center 15 miles away in order to have the equipment I requested. I was not aware of this until I attempted to pickup the truck and equipment. That's an additional charge to the customer due to extra miles. On the day of moving I was delayed approximately 2 hours from my original checkout time due to the unavailability of the equipment requested at the location requested. Improve internet platform to make self-service a better operating service. It was difficult to navigate, access, and complete checkout using the online self-service platform. This again added additional time to checkout and return of equipment. And lots of frustration. Similarly, the return process described in the video was not the process the customer actually went through when returning the truck. I will add a positive, the customer service representatives available on the weekend were extremely kind, patient, and helpful.
Sara WEverything was great, only little thing was cup holders were dirty looked like someone spilled soda in them were all sticky.
Steven JNo complaints at all. Everything went smoothly; happy with my experience here.
Lisa SAlways awesome
Michael MNo
debbie iYour service and equipment were absolutely fantastic! The only improvement I can find is if the office opened earlier. Both Alex and Frank are friendly and well informed about services and prepared to handle customer needs. Thank you for remembering what customer service is all about!
amber cI'm upset with corporate. They are taking the small truck I was renting with trailer to move me golf carts. Can they not leave 1 small truck at that location. The folks there are wonderful and I don't want to rent anywhere else. Corporate please don't take the one small truck they have away. Is it not false advertising when you say you rent that truck when you don't even have it? I have committed my entire delivery service on renting from these folks only. Please give them there small truck back.
Michael MWhen I got my Uhaul this morning there was cow poop all throughout the cabin. There were stains all over the cup holders and steering wheel. It was very unpleasant and disgusting. There were also peanuts and almonds all throughout the floor of the cabin. Which is great because I'm allergic. Never using 24/7 service again because apparently other renters lie about returning it cleaned.
Mason CQuick and easy drop off. Outside guy very helpful in taking off the trailer.
William STHE PEOPLE THAT WORK THERE ARE VERY NICE AND VERY HELPFUL
Eugene BThe truck ran great and the long loading ramp made heavy items much easier to move.
Len ANot a thing! Everything was great
Daniel GAnother great experience. Rented truck and trailer again. Super friendly and great customer service.
Michael MEasier app interface.
Michael SI'm a regular customer. These guys are always professional and friendly. Doesn't get much better.
Michael MtThe team there was so nice!
Jerry MThe self check out was so confusing. I was not told I had to be on sight before it would work before I got there. The uploading of the lease was a nightmare. I had it on my phone, but your website doesn’t allow you to import. I finally resorted to calling an agent who was very patient and helped me through the process.
Patricia SI continue to keep renting from these guys for my golf cart business. Today they were awesome again.
Michael MThe staff was great
Angus LFun talking with staff. Very friendly
WOLFGANG SGreat customer service! Friendly and knowledgeable staff.
allan jThe only issue I had was with the way you transport the car. You transported the car in drive and on. By the time it got to CT my car was dead. It took us 45 minutes to find someone to jump it as Honda Road Side kept me on hold forever. I now need to have the battery replaced which was an expense I was not prepared for. I had the car checked Dec 29 for a cross country trip and the battery was perfectly fine then. The gentleman at First Plaza was wonderful, he was helpful and knowledgeable. I’m just peeved I need to pay another $150 for a brand new battery.
Alison Athis is the easiest location to use.
Scott VPhase out the old trailers
Justin GI rent a truck and trailer weekly for my business and these folks have absolutely never been anything but awesome. Such a great run business. Always friendly, efficient, accommodating and equipment in tip top shape. I was in the market for a truck and trailer but these guys make it easy and very affordable. Love these guys.
Michael MThe two add-ons that I paid for (12 moving blankets, utility dolly) were not in the truck. Otherwise, great experience .
Karissa BGreat expedited service
SCOTTIE JI deliver golf carts and always rent their truck and trailer. Service is outstanding and equipment always top notch. I have recommended them to other folks and they have always had a great experience aswell. Love these guys. They make renting way too easy.
Michael MAll went well here thanks.
Robert SVery friendly and helpful!!
Kelly CHaving information in the computer for repeat customers will speed up the booking process. I booked a trailer last week, but today we started all over again.
Lyman AThis location is amazing, I highly recommend it.
JON Gvery easy process all good
David LI sale golf carts and rent a truck and trailer always from these guys. They are awesome. I have never had one problem. Service is always outstanding and equipment always in great shape. I wish ever business ran like this.
Michael MThe trucks left headlight was out , did not realized until we were approaching Vegas
FAITH TNothing!!!
Jeanette HEverything was great. Can't think of anything to improve. Excellent staff, equipment and procedures.
Chris LStaff was very helpful, easy to pick up and drop off equipment. equipment was well kept.
Alissa CThe guy i dealt with was awesome. I appreciated all his help
ANTHONY RNothing
Jay MThey checked us in and we were complete. Nice folks.
Sean T