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KEVIN M
Customer Reviews for First Plaza Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Battery in truck died. Frank at the location was excellent. He made a bad situation much better.
JAMES WGood People working there .
MARK JNothing. First Plaza Storage did an outstanding job.
JOHN LPulled great. Tie down straps suck.
KENNETH LThey are always so nice there. It’s a pkeasure to do business with them.
WILLIAM FThe experience was great, super easy, very accommodating, and knowledgeable young lady was able to help.
CLARISSA MThe service was fine, the truck was clean and performed well but the vehicle trailer tie down ratchets had not been oiled in a very long time which caused some concern when used. I had to douse them with WD40 to make them work well. This is easy maintenance that should be routine. Otherwise, the move went well with no movility problems during the 18 hour drive.
Donald BI really like working with First Plaza . Good people.
KENNETH RExcellent customer service
JOLENE KEfficient and easy. Quickly processed.
DANIEL MVery friendly, good service.
KATHARINE LEasy process, great truck, fair price. Everything went smooth.
Michael GPersonnel were just great to work with ! Everything was as agreed upon! Equipment as stated and on time!
STEVEN PGot paperwork completed as I was unhooking and parking trailer. Good Service, very nice young lady.
william wLocal service was great! Mary who checked me out for the rental was very friendly, knowledgeable and helpful. My only feedback to uhaul would be that your mobile app is seriously flawed. Despite scheduling my rental for 10AM, I must have gotten close to a dozen reminders that my rental was coming up at 3AM that day instead of 10. Very annoying and I wondered if my rental time would start and end at 3am so I might get over charged, But the local provider knew it was for 10am and charged accordingly. FIX YOUR APP!.
DONALD Lthe person responsible for the return should at least look up from her phone when a customer comes in. my intent was to self check out the truck because of the phone call I had with her the day prior just to make sure where i should leave the 26 foot rental instead of the regular parking. but the office was open so i went inside to report i was leaving the truck. she isn't friendly at all and honestly in hindsight i'll just use the remote return feature of the app. All in all, the experience with uHaul, except for the dropoff has been pretty good and I would recommend it to others but just tell them to use the app if they are dropping it off at this catalina location.
Barbara DMore clarity on the fuel situation during rental process. I picked the truck up with 3/4 tank and after use the gage showed slightly over 1/2 tank. I added 10 gallons which brought the tank to full and at $3.09 per gallon cost me $10 to $15 more than it should have been. Additionally, I do not understand the logic for mileage cost going to $1.29 per mile on weekends versus $0.99 midweek.
ROBERT WI was informed that my drop off location in Thatcher would not accept my rental. Instead, I had to drive 45 minutes to Wilcox, Az. I had to find someone to go and pick me up, and had to pay their fuel and time. This was a real inconvenience for two of us!!!
WALTER AGreat service, very nice, knowledgeable staff.
LISA WPrompt friendly return service
CYNTHIA SVery friendly and accommodating!
GARY BGreat service!
Eddie FI have used this place several times and I've been happy with them. I made this reservation online paid for everything that I wanted used my credit card. Had to send somebody else to go down to pick the trailer up as I was not home on time to pick it up. The person that picked it up was asked if he wanted insurance and he said no because his boss never uses it but I'm the one that made the reservation and I'm the one that paid for it in advance so of course something happened and now I get to pay for the damages because the person they're at the U-Haul in Catalina decided to listen to the person that picked the trailer up instead of what I had already paid for, so I'm not happy with them at all.
JAMES HShelly was great! Quick, efficient.
JOHN PMake sure you check the whole tire. While I missed seeing the inside of the tire being bald the facility should do better. Had a blow-out on one tire. Roadside Assistance promptly changed that tire and looked at the other tire and found it to be unsafe and changed it too.
ROBERT BWe have rented from here a handful of times and always have a great experience.
Keri OThanks!
GLENN FGreat excellent
Jason KValuable asset to our community. Thank you First Plaza!
JOHN HExcellence service highly recommend
MICHAEL WN/A
JON HConvenient to have in the neighborhood
DALE CI was just moving furniture from a storage unit to the house. It was a pretty easy process!
KAREN HEveryone was very pleasant & helpful!!
SANDRA BPick up was seamless with friendly staff that helped make sure that everything worked before starting my drive to the east coast. Will rent from here again.
JASON RExperience was fantastic
John MEverything went very well.
JEFFREY SThis was the best experience I’ve had at any U-Haul.
DAVID WThe store owners/operators were super nice and helpful. I totally dorked up the electronic checkout and the owners/operators rescued me from myself. I’ll return here again should i need anything uhaul. Excellent service!
Quirt BExcellent customer service
LOUIS RThis is a mixed review. The U- Haul location in my small town was one of those unpeopled ones. The owner met me for payment and paperwork but then when I tried to start the truck it had a dead battery and I had to go 20 miles to pick up a different truck, But the original location operator transferred to the new truck location all the paperwork and my payment. The delay cost me at least an hour and a half which threw off timing with workers lined up to help load and unload. But it all came right in the end.
Frances MThe inside of the cab clearly hadn't been cleaned in a long time, judging by the thickness of the dirt on the dash and windows. And the truck doors won't stay closed unless you slam them hard, and that even took 2 to 3 slams to get them to shut.
CHASITY Malso could use a bigger lot for more room to turn around. however personal very helpful in unhooking and parking trailer
FREDERICK HWhen I turned in my vehicle, the staff was very helpful and pleasant to deal with. I would definitely recommend this facility if anybody needs to rent a truck or store their items.
JAMES M