Customer Reviews for First Plaza Self Storage
(U-Haul Neighborhood Dealer)

1,714 reviews

15631 N Oracle Rd   Catalina, AZ 85739

(520) 825-2844

Office Hours

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 825-2844

15631 N Oracle Rd
Catalina, AZ 85739

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Jann N 
Rating:
5.0

Customer did not leave a comment.

JAMIE S 
Rating:
5.0

Customer did not leave a comment.

RORY D 
Rating:
5.0

They are always so nice there. It’s a pkeasure to do business with them.

WILLIAM F 
Rating:
5.0

Customer did not leave a comment.

SCOTTY B 
Rating:
5.0

Customer did not leave a comment.

Craig L 
Rating:
5.0

The experience was great, super easy, very accommodating, and knowledgeable young lady was able to help.

CLARISSA M 
Rating:
5.0

Customer did not leave a comment.

Keri O 
Rating:
5.0

Customer did not leave a comment.

Dennis H 
Rating:
5.0

The service was fine, the truck was clean and performed well but the vehicle trailer tie down ratchets had not been oiled in a very long time which caused some concern when used. I had to douse them with WD40 to make them work well. This is easy maintenance that should be routine. Otherwise, the move went well with no movility problems during the 18 hour drive.

Donald B 
Rating:
5.0

I really like working with First Plaza . Good people.

KENNETH R 
Rating:
5.0

Customer did not leave a comment.

AARON G 
Rating:
5.0

Customer did not leave a comment.

timothy b 
Rating:
5.0

Excellent customer service

JOLENE K 
Rating:
5.0

Customer did not leave a comment.

STEVEN O 
Rating:
4.0

Efficient and easy. Quickly processed.

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B 
Rating:
5.0

Very friendly, good service.

KATHARINE L 
Rating:
5.0

Easy process, great truck, fair price. Everything went smooth.

Michael G 
Rating:
5.0

Personnel were just great to work with ! Everything was as agreed upon! Equipment as stated and on time!

STEVEN P 
Rating:
5.0

Got paperwork completed as I was unhooking and parking trailer. Good Service, very nice young lady.

william w 
Rating:
4.0

Customer did not leave a comment.

GENE W 
Rating:
3.0

Customer did not leave a comment.

SEBASTIAN T 
Rating:
5.0

Customer did not leave a comment.

CHARLES S 
Rating:
5.0

Local service was great! Mary who checked me out for the rental was very friendly, knowledgeable and helpful. My only feedback to uhaul would be that your mobile app is seriously flawed. Despite scheduling my rental for 10AM, I must have gotten close to a dozen reminders that my rental was coming up at 3AM that day instead of 10. Very annoying and I wondered if my rental time would start and end at 3am so I might get over charged, But the local provider knew it was for 10am and charged accordingly. FIX YOUR APP!.

DONALD L 
Rating:
5.0

Customer did not leave a comment.

HAROLD A 
Rating:
3.0

the person responsible for the return should at least look up from her phone when a customer comes in. my intent was to self check out the truck because of the phone call I had with her the day prior just to make sure where i should leave the 26 foot rental instead of the regular parking. but the office was open so i went inside to report i was leaving the truck. she isn't friendly at all and honestly in hindsight i'll just use the remote return feature of the app. All in all, the experience with uHaul, except for the dropoff has been pretty good and I would recommend it to others but just tell them to use the app if they are dropping it off at this catalina location.

Barbara D 
Rating:
5.0

Customer did not leave a comment.

Jeff u 
Rating:
5.0

Customer did not leave a comment.

RICHARD K 
Rating:
4.0

More clarity on the fuel situation during rental process. I picked the truck up with 3/4 tank and after use the gage showed slightly over 1/2 tank. I added 10 gallons which brought the tank to full and at $3.09 per gallon cost me $10 to $15 more than it should have been. Additionally, I do not understand the logic for mileage cost going to $1.29 per mile on weekends versus $0.99 midweek.

ROBERT W 
Rating:
3.0

I was informed that my drop off location in Thatcher would not accept my rental. Instead, I had to drive 45 minutes to Wilcox, Az. I had to find someone to go and pick me up, and had to pay their fuel and time. This was a real inconvenience for two of us!!!

WALTER A 
Rating:
5.0

Customer did not leave a comment.

LINDA O 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

LINDA H 
Rating:
5.0

Great service, very nice, knowledgeable staff.

LISA W 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Customer did not leave a comment.

ERIC S 
Rating:
4.0

Prompt friendly return service

CYNTHIA S 
Rating:
5.0

Customer did not leave a comment.

J F 
Rating:
5.0

Customer did not leave a comment.

ROLIN D 
Rating:
5.0

Customer did not leave a comment.

FRED W 
Rating:
5.0

Very friendly and accommodating!

GARY B 
Rating:
5.0

Customer did not leave a comment.

Lee E 
Rating:
5.0

Great service!

Eddie F 
Rating:
4.0

Customer did not leave a comment.

George B 
Rating:
1.0

I have used this place several times and I've been happy with them. I made this reservation online paid for everything that I wanted used my credit card. Had to send somebody else to go down to pick the trailer up as I was not home on time to pick it up. The person that picked it up was asked if he wanted insurance and he said no because his boss never uses it but I'm the one that made the reservation and I'm the one that paid for it in advance so of course something happened and now I get to pay for the damages because the person they're at the U-Haul in Catalina decided to listen to the person that picked the trailer up instead of what I had already paid for, so I'm not happy with them at all.

JAMES H 
Rating:
5.0

Shelly was great! Quick, efficient.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

Charley B 
Rating:
5.0

Customer did not leave a comment.

STEVEN R 
Rating:
5.0

Make sure you check the whole tire. While I missed seeing the inside of the tire being bald the facility should do better. Had a blow-out on one tire. Roadside Assistance promptly changed that tire and looked at the other tire and found it to be unsafe and changed it too.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

LOUIS R 
Rating:
4.0

Customer did not leave a comment.

JASON B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

We have rented from here a handful of times and always have a great experience.

Keri O 
Rating:
5.0

Thanks!

GLENN F 
Rating:
3.0

Customer did not leave a comment.

Neil B 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S 
Rating:
5.0

Great excellent

Jason K 
Rating:
5.0

Valuable asset to our community. Thank you First Plaza!

JOHN H 
Rating:
5.0

Excellence service highly recommend

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

MARK F 
Rating:
5.0

N/A

JON H 
Rating:
5.0

Convenient to have in the neighborhood

DALE C 
Rating:
5.0

Customer did not leave a comment.

ROBERT H 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
4.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

I was just moving furniture from a storage unit to the house. It was a pretty easy process!

KAREN H 
Rating:
5.0

Customer did not leave a comment.

Sara A 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Everyone was very pleasant & helpful!!

SANDRA B 
Rating:
5.0

Pick up was seamless with friendly staff that helped make sure that everything worked before starting my drive to the east coast. Will rent from here again.

JASON R 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

LYNN V 
Rating:
5.0

Customer did not leave a comment.

Linda B 
Rating:
5.0

Customer did not leave a comment.

SALVATORE M 
Rating:
5.0

Experience was fantastic

John M 
Rating:
5.0

Everything went very well.

JEFFREY S 
Rating:
5.0

This was the best experience I’ve had at any U-Haul.

DAVID W 
Rating:
5.0

The store owners/operators were super nice and helpful. I totally dorked up the electronic checkout and the owners/operators rescued me from myself. I’ll return here again should i need anything uhaul. Excellent service!

Quirt B 
Rating:
5.0

Excellent customer service

LOUIS R 
Rating:
5.0

Customer did not leave a comment.

PHILLIP G 
Rating:
5.0

This is a mixed review. The U- Haul location in my small town was one of those unpeopled ones. The owner met me for payment and paperwork but then when I tried to start the truck it had a dead battery and I had to go 20 miles to pick up a different truck, But the original location operator transferred to the new truck location all the paperwork and my payment. The delay cost me at least an hour and a half which threw off timing with workers lined up to help load and unload. But it all came right in the end.

Frances M 
Rating:
2.0

The inside of the cab clearly hadn't been cleaned in a long time, judging by the thickness of the dirt on the dash and windows. And the truck doors won't stay closed unless you slam them hard, and that even took 2 to 3 slams to get them to shut.

CHASITY M 
Rating:
5.0

Customer did not leave a comment.

Heather S 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

also could use a bigger lot for more room to turn around. however personal very helpful in unhooking and parking trailer

FREDERICK H 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

When I turned in my vehicle, the staff was very helpful and pleasant to deal with. I would definitely recommend this facility if anybody needs to rent a truck or store their items.

JAMES M 
Rating:
4.0

Customer did not leave a comment.

CHARLES W 
Rating:
5.0

Customer did not leave a comment.

MATHEW A 
Rating:
5.0

Customer did not leave a comment.

JAN M 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA J 
Rating:
5.0

Alex was awesome!

JAMES D 
Rating:
5.0

Please ensure the windows are clean. Had a really difficult time seeing through the bug crusted window, even after using the wiper fluid. Other than that, fairly easy process, although the Uhaul app didnt work well.

Jason H 
Rating:
5.0

Customer did not leave a comment.

Kenneth W 
Rating:
5.0

Trailer worked great for what I needed it for.

JACOB Z 
Rating:
5.0

Customer did not leave a comment.

MARVIN S 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top