Customer Reviews for First USA Storage Kannapolis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of First USA Storage Kannapolis

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Vivian T. on

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Connie R. on

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Laura B. on

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John F. on

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Steven R. on

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Kenneth K. on

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Explain a little more information on the drop off procedures.

Donettie B. on

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Great service!!!

Claudia W. on

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They were good people to work with..

Justin L. on

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CATHY W. on

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michael H. on

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Serapio M. on

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You advertised how low your prices but truth is they are NOT at all we end up paying almost $100, only for a couple hours plus we fueled the truck with gas! I will make friends, family and who ever ask aware of this.

Christopher M. on

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Erika P. on

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There was bird shit and bird seeds in the truck. I was also promised a pick up at a different location closer to my home and was told at pick up that morning I to go to another County to pick up the truck. When I got there the location wasn’t open I had to wait an hour or so and they did not have all the moving equipment I ordered for my move totally disappointed I will not use Uhaul again! I feel I shouldn’t have been charged all the mileage as well, it wasn’t my fault you all didn’t have the truck where I made my reservation!!!!

mandy M. on

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No one was available to assist with check in or check out nor available so I could purchase boxes or tape when I needed it. My dolly was not in the truck. I wasn’t familiar with the check out and put the key in the Dropbox and no one was available to assist. I called several times the next morning to get assistance with my check out and never got a answer or a call back.

Marvin L. on

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robert A. on

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FLORES E. on

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The receptionist was very helpful and kind. I would recommend it, if I would to need another tow dolly rental for sure I will come back. The only draw back was one of the dollies lights wasn't working other than that I'm thankful for the service

Michelle I. on

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Ryan R. on

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Joy R. on

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Jill S. on

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Kim was absolutely fantastic. She answered all of my questions and was very patient with me. She was very knowledgeable and professional.

Bobby P. on

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Monroe R. on

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Our total experience with U-Haul in this already extraneous move that we had was incredibly horrible; uhaul made it even worse for us by there not having our order correctly. They didn't supply us with the appliance dolly we requested and also they didn't have our return vehicle incorrectly so many things started wrong at the Wilkinson Boulevard store, and when we made our return to the Cannon Boulevard store in Concord things was even worse. We end up having to pay more money, and I feel like it was half our fault on what happened in this move with U-Haul. I believe that we should get half of our money back. However, I do understand the business, but I won't be returning to either one of these U-Hauls this has been my worst experience with you all.

Steven R. on

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Ed M. on

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christina A. on

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shannon P. on

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I had an appointment at 12p.m and stood outside a closed gate for about 5 min ringing the call button. When no one answered I finally called the office and they opened the gate. I informed the lady at the front desk that I tried to push the call button and her response was, "oh it doesn't work". 2 people in the office and no one can see me standing outside? The unpleasant man that was at the front desk seemed to be stressed enough to not be able to make eye contact or speak, so I assumed he was the owner of that particular facility. Upon check in I was informed that I had enough mileage to go from the facility in Kannapolis to my home in Statesville and that was it, any other mileage would be extra. Why would I rent a truck to only drive it from Kannapolis to Statesville without a detour to get what I needed to move? There should be a mileage allowance to at least be able to get what you need to move instead of being penalized. I know that's corporate and not lady at the desk but it's ridiculous so I wanted to make that point. When I got in the truck, it was filthy. I realize it's a moving truck but it was quite muddy and it hasn't rained for 3 days (I know, shocking) so it should have been cleaned. The bed of the truck had random drinking straws, earrings and a lighter so it was not swept. That evening on my way home, I had the luxury of only one headlight because the passenger headlight was not working. I realize they go out but with the other mess being overlooked I felt me driving without a headlight could have been avoided. It was not a pleasant experience and I am disappointed.

timothy B. on

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I have been charged twice

Wayne D. on

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Very nice and accommodating. Easy transaction.

Melanie S. on

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Sue R. on

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The lady at the desk said that there was no one there to hookup the trailer and that I needed to have someone with me to hook it up. She said that with the three of us that we might be able to hook it up. The problem with that is that I have a bad shoulder and cannot lift that type of weight. I had to drive 30 miles home and back again to get my son and then we had to use the jack out of my car to jack the trailer up so that I could hook it up. Fortunately, I know how to attach a trailer since I have had travel trailers. In addition, I was told that they normally don't deal with trailers. If they don't normally deal with trailers than that should not be a location that can accept them.

Derrick P. on

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Nothing. Process was expedient and service was awesome.

Vanessa C. on

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When I pulled up to return the uhaul, the lady in the uhaul place looked at me closed the gate and continued doing what she was doing.

William D. on

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Michael Z. on

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Kristy was most helpful during the return of my equipment.

Wayne H. on

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Not a thing, the experience was awesome.

Jeffrey C. on

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Elaina M. on

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Todd M. on

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Elizabeth B. on

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Kathleen M. on

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Chris R. on

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Nothing

Barry R. on

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Douglas B. on

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Thanks it was a pleasure dealing with you.

Tim B. on

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Nothing. The lady I worked with was excellent!

JANE S. on

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Pamela B. on

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LYNDA M. on

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Very satisfed

Brenda F. on

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parking for rentals returned after hours should be marked. the name of the company listed on the website and the name of the actual business at this address are not the same, which caused some uncertainty when returning truck. Lighting at the business is minimal and made the after hours return harder to complete.

JOHN G. on

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Steven J. on

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Charlie M. on

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Nothing.

Melvin R. on

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Returning vehicle to this location had to wait over 30 minutes for return of employee. Web site said nothing of this location closing between 2 and 3 pm. It was due back at 315pm. I also called customer service contact number for uhaul and remained on hold for almost 25 minutes with no one answering while waiting for returning truck to this drop off location.

Amanda C. on

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Jerry S. on

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ronald H. on

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Ronnie R. on

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My name and address was spelled wrong and by me being military they wouldn't correct it. I think the person did it on purpose. I had to show the military proof of phone number just to get paid for moving myself.

Emmett L. on

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The gas tank was 1/4 full when I picked it up. Would like it to be like rental cars: Pick up car full & return it full.

Mike L. on

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KC W. on

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GERIKIA M. on

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The employee that my husband andi was the best.. We went to another uhaul place and this place was by far the best....

KC W. on

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FLOYD I. on

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William P. on

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Name was changed without notification Finally called number on contract when we could not locate. No clear location to park outside of locked gate. Drop box instructions were not clear.

jason W. on

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Great experience, would recommend.

kelvin J. on

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The staff were very friendly. Customer service was outstanding.

Chris S. on

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PATICAL B. on

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JOEL H. on

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MARGIE B. on

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John V. on

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Didn't have the vehicle I reserved, BUT Rhonda provided excellent customer service, accommodating my needs and compensating me for my troubles. Well done Rhonda!

KIMBERLY M. on

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david F. on

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