It was supposed to be closed, but there was a very helpful lady there, and she helped us get unhooked and checked in. Very thankful!
Melissa M
Customer Reviews for Fitz It Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brittany the sales rep was great! She was very personable and helped make our rental needs stream lined and easy to navigate.
NATASHA KNothing
JAMES DPerfect attention, thank you very much for your help
dannis sBrittni on Donelson Pike in Nashville Tn is heaven sent she sweet, kind ,helpful and patience. Help me choose the right truck. Made my transition to my new apartment home so convenient. Thank you so much ❤️
PAMELA FBooked U-Haul for the fitz it auto repair location. Got to the location (which had horrible signage), was rudely greeted by someone who then had to get in his car and drive us to another pick up location. We got in our car and followed him to the new location. I had pre booked an appliance dolly and moving pads-they had NONE. So I had prepared for my move with this in mind and when I pick up the truck they don’t have any of the items I pre booked. This place was a hot mess don’t book here
JENNIFER GSuper easy
WENDY CThe manager was very accommodating and super sweet. Very professional service at this location. The only think I would recommend is more/better parking space for U-Hauls and customers to park
FELECIA PBrittany is amazing and the team is super helpful!
JULIA HVery friendly and helpful, and right in the neigborhood!
GINA MI have rented many times and I never add the insurance. Your site always adds things that I have deselected. This time it was the insurance so I paid $15 more than I wanted too.
Jerry jThis location and personnel are very very professional and I will use them again soon. The other location prior to this one attempted three phone calls in one day and never received a return from them. That’s why I went to this location because I was a walk-in and was greeted immediately with a smile and a professional attitude With helping me with my issues and problems
LONNIE WBrittni was amazing and helpful.
Jacob LBrittni was amazing! She was incredibly helpful throughout the entire process and I cannot think of a time where I have had more shining customer service! I would rent u-hauls again from this location for that sole purpose.
James SExcellent experience!
JEFFREY FGreat customer service and location!! Thank you again; we will be back next time!
BRENTON BBrittany was friendly, professional and efficient. She did it all from computer keyboard to Trailer hookup. It was great.
BRADIE BVery accommodating and customer friendly one of my favorite experience with U-Haul
Marc CMuy buena atención, excelente
ARANCIBIA VI can't say too much about this location. It was closed when I dropped the truck off.
VERNITA HBritani was very helpful!
RICHARD BCustomer service was excellent and helpful. We will definitely recommend your location.
Marvin WBrittany is fantastic. Very friendly and helpful.
TRACEY KWhen calling to inquire about rates and availability agent made it incredibly easy. I contacted the local agency where I would be picking up rental, and made this entire process so pleasant. I had no worries about the process, no questions, as Brittni made everything effortless. Outstanding customer service from start to finish. I had complete confidence of the equipment and serevice. GRET on all accounts. Nice to see customers matter. Thank You!
ANGELA STrailer came loose lights quit working
ARIEL KWhen I picked up the vehicle it was disgusting with old food and crumbs everywhere.
Brittany FGreat customer service and my trip was successful
ERIK RThank you Brittany
SEAN KI absolutely Adore Brittany !!!
CaShonda LThis was just a drop-off. I spoke to the person for a brief moment but otherwise drop-off location was good. I just was it was closer to where I ended my trip.
Christopher GContinue to have Brittany employed at the location. She went above and beyond to get me a trailer when I needed one on short notice and she didn’t have one at the location. She is excellent at what she does.
MILLARD MRhe staff was very helpful. She made my experience professional and personal. I will definitely return to that location.
KIMBERLY HNo improvements needed. Excellent service!
FRANCIS NI marked that the personnel were helpful, since I had to check something for that. No one was there when I returned the equipment, so it does not apply in this case.
MARC FI absolutely LOVE Brittany !
CASHONDA LNothing to Add!
Landen GAlways a smooth ,friendly transaction. Brittany is always accommodating and helpful!!
STEVEN CI've rented from this location a few times. Brittni is a Superb worker, always helping me with anything I need. I have used several UHaul locations throughout Nashville. This location is my favorite as it's less than a mile from my house.
JOHN GNothing it was great service
DAVID GBritney was amazing! Great customer service!
JOLENE KBrittni (the manager) went above and beyond to help me. Possibly the best customer service I’ve ever received!
CALEB VAmazing service. Very friendly and helpful and is wonderful to work with especially just moving into the area.
COLE CFriendly and very helpful
Klane Pi’m still upset about being charged for the dolly and furniture pads i never received
rachel wGreat service!!!
WILLIAM DClone the people at the Donelson pike location!?
Carla BTop notch, thanks!
GREGORY DThe truck was on E when I got it. Spent $50 on gas. It smelled like smoke and cigarettes. The brakes were warped.
AUDREY BBritney was great! She went above and beyond her job.
Kimberly MBrittni was absolutely amazing. I would totally recommend that team.
WAYNE HBrittany did a great job great customer service
WILLIAM DBrittni at pick up location went above and beyond to accommodate me. Moving is very stressful, and I was very grateful to have this great customer service after experiencing frustrating service at other companies I had to deal with
Rita TI had a terrific experience from beginning to end. The paperwork and the truck were ready when I got there, and the gentleman who handled my transaction was courteous and friendly. I turned in the truck after hours , which was easy and the key drop location was easy to find. Thank you UHaul and Fitz It Auto Repair for an excellent experience! Ward D - Nashville
Ward DI was charged for gas even though I filled the tank back to where it was before. Very frustrating
Casey RUnprofessional, disorganized, and they had a small sick dog in the lobby infested with fleas. No continued support if you run into trouble along the way and call for help.
DALLAS WThey charge me after the other place had charged me
FRANCISCO HBrittni, was a gem to work with. Extremely knowledgeable helpful and friendly. She went above and beyond to assist my complex needs.
Michael WThe U -Haul Representatives was very helpful, professional and kind. Our rental process went smoothly and in a timely manner.
LORENZO HBrittni was great - very helpful!
Jim SExcellent service!!!!
EDGAR PThe staff was very friendly and professional, I was able to book online and it took all of 5 minutes to pick up my truck. Thank you :-)
Teresa SGreat Service
TERRY CExcellent
CHUBAHIRO NAt THIS location… Nothing! Staff went completely out of their way to make every aspect of our difficult move easier. Brittany and her staff could not have been more pleasant and accommodating. I will use THIS location for my next move. Hands Down.😃
DOYLE CYes, because of the great customer service and the lady who helped me. Location is central, but not very nice.
Mark WBritinni was really really helpful! She made room for the car hauler so unloading was super easy. Helped me understand the final bill. Highly recommend
JAMES L