Brittany was friendly, professional and efficient. She did it all from computer keyboard to Trailer hookup. It was great.
BRADIE B
Customer Reviews for Fitz It Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommodating and customer friendly one of my favorite experience with U-Haul
Marc CMuy buena atención, excelente
ARANCIBIA VI can't say too much about this location. It was closed when I dropped the truck off.
VERNITA HBritani was very helpful!
RICHARD BCustomer service was excellent and helpful. We will definitely recommend your location.
Marvin WBrittany is fantastic. Very friendly and helpful.
TRACEY KWhen calling to inquire about rates and availability agent made it incredibly easy. I contacted the local agency where I would be picking up rental, and made this entire process so pleasant. I had no worries about the process, no questions, as Brittni made everything effortless. Outstanding customer service from start to finish. I had complete confidence of the equipment and serevice. GRET on all accounts. Nice to see customers matter. Thank You!
ANGELA STrailer came loose lights quit working
ARIEL KWhen I picked up the vehicle it was disgusting with old food and crumbs everywhere.
Brittany FGreat customer service and my trip was successful
ERIK RThank you Brittany
SEAN KI absolutely Adore Brittany !!!
CaShonda LThis was just a drop-off. I spoke to the person for a brief moment but otherwise drop-off location was good. I just was it was closer to where I ended my trip.
Christopher GContinue to have Brittany employed at the location. She went above and beyond to get me a trailer when I needed one on short notice and she didn’t have one at the location. She is excellent at what she does.
MILLARD MRhe staff was very helpful. She made my experience professional and personal. I will definitely return to that location.
KIMBERLY HNo improvements needed. Excellent service!
FRANCIS NI marked that the personnel were helpful, since I had to check something for that. No one was there when I returned the equipment, so it does not apply in this case.
MARC FI absolutely LOVE Brittany !
CASHONDA LNothing to Add!
Landen GAlways a smooth ,friendly transaction. Brittany is always accommodating and helpful!!
STEVEN CI've rented from this location a few times. Brittni is a Superb worker, always helping me with anything I need. I have used several UHaul locations throughout Nashville. This location is my favorite as it's less than a mile from my house.
JOHN GNothing it was great service
DAVID GBritney was amazing! Great customer service!
JOLENE KBrittni (the manager) went above and beyond to help me. Possibly the best customer service I’ve ever received!
CALEB VAmazing service. Very friendly and helpful and is wonderful to work with especially just moving into the area.
COLE CFriendly and very helpful
Klane Pi’m still upset about being charged for the dolly and furniture pads i never received
rachel wGreat service!!!
WILLIAM DClone the people at the Donelson pike location!?
Carla BTop notch, thanks!
GREGORY DThe truck was on E when I got it. Spent $50 on gas. It smelled like smoke and cigarettes. The brakes were warped.
AUDREY BBritney was great! She went above and beyond her job.
Kimberly MBrittni was absolutely amazing. I would totally recommend that team.
WAYNE HBrittany did a great job great customer service
WILLIAM DBrittni at pick up location went above and beyond to accommodate me. Moving is very stressful, and I was very grateful to have this great customer service after experiencing frustrating service at other companies I had to deal with
Rita TI had a terrific experience from beginning to end. The paperwork and the truck were ready when I got there, and the gentleman who handled my transaction was courteous and friendly. I turned in the truck after hours , which was easy and the key drop location was easy to find. Thank you UHaul and Fitz It Auto Repair for an excellent experience! Ward D - Nashville
Ward DI was charged for gas even though I filled the tank back to where it was before. Very frustrating
Casey RUnprofessional, disorganized, and they had a small sick dog in the lobby infested with fleas. No continued support if you run into trouble along the way and call for help.
DALLAS WThey charge me after the other place had charged me
FRANCISCO HBrittni, was a gem to work with. Extremely knowledgeable helpful and friendly. She went above and beyond to assist my complex needs.
Michael WThe U -Haul Representatives was very helpful, professional and kind. Our rental process went smoothly and in a timely manner.
LORENZO HBrittni was great - very helpful!
Jim SExcellent service!!!!
EDGAR PThe staff was very friendly and professional, I was able to book online and it took all of 5 minutes to pick up my truck. Thank you :-)
Teresa SGreat Service
TERRY CExcellent
CHUBAHIRO NAt THIS location… Nothing! Staff went completely out of their way to make every aspect of our difficult move easier. Brittany and her staff could not have been more pleasant and accommodating. I will use THIS location for my next move. Hands Down.😃
DOYLE CYes, because of the great customer service and the lady who helped me. Location is central, but not very nice.
Mark WBritinni was really really helpful! She made room for the car hauler so unloading was super easy. Helped me understand the final bill. Highly recommend
JAMES LDidn't see nor speak to anyone, despite being there during listed business hours. I called the number on the door and no one picked up.
WILLIAM MBrittni was very friendly!!
BERTHA SJust keep on keeping on, great service!
JASON SMy experience in Nashville, Tennessee, after moving there for a job opportunity two years ago, was terrible. It felt as though I had been placed in a situation to meet the worst kinds of people all at once, which gave me a new understanding of why some people refer to it as "the Dirty South." However, on my last day in Tennessee, I met the operators of this Uhaul location where I picked up my truck, and they helped me load my truck when my initial plans fell through. This couple stepped in to assist me at a moment's notice, without any questions asked. Initially, I believed there were no good people in Tennessee, but now I know there are at least two. Thank you very much!
SAUL EIt was just a parking lot. We didn’t know where to park the uhaul safely and we had a trailer behind it. Finally we worked it out. The owner of the lot showed up and was very kind, knowledgeable, and professional.
SANDRA CThey had the truck , and full gas tank.
Lorenzo HGreat friendly and convenient service - good central location for drop-off.
Niall CWhen I arrive I instantly was told we're closed and that he only was checking in reservations. I said I got one, he stood there assisting another person then after a few minutes said you can go to the door there's a lady inside. I felt like I was judged upon arrival. Definitely made me uncomfortable.
Joy BThe truck was NOT well maintained. It burned gas so fast. Transmission was lagging and it struggled to switch gears. The Truck needed a wheel alignment bad, bumps in the road almost made the truck lose its traction. Customer service was trash and the lady and her husband that live on the property were scammers. They charged me for fees that opted out of when I made my reservation online. They must get some type of commission for what they do because they lied about the fuel reserve in the tank and charged me $57 additional dollars for gas. ALWAYS take your own pictures!!! Additionally when I came to return the truck, the couple was nude in the doorway of the establishment while they stood and watched their dog outside. It was quite disturbing, very disgusting, and highly inappropriate and unprofessional. Do not book this location!!! ZERO stars!
Zakiya FGreat to work with!
sarah s