Not much, this is a very small town location where the UHaul dealer is in a local gas station, which is also a general store and a Pizza Hut franchise. That is the only reason I have rated it average. The equipment was as described (subject to what I have to say below about getting a 26' truck when I rented a 10' truck and the massive gas expenditure as a result). Staff were helpful and understood UHaul's systems. I was given a 26' truck when I had booked a 10' truck. While I understand how UHaul's business operates, The larger truck used nearly $500 in gas to go 700 miles. The cost of gas was nearly the cost of the rental. This would not have been the case had I received the 10' truck. Some accommodation or discount should be provided when a customer is put in a much larger vehicle than they asked for, for long haul trips for this fact.
Darren R
Customer Reviews for Five Rivers Gas and Pizza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This pickup was supposed to be in Brandon, MB. Making me drive 80km, in addition to my own vehicle is ABSOLUTELY unacceptable. I was expected to pay for the extra gas myself, in addition to my own personal vehicle. That also robbed me of 2 hours on moving day when we needed all the time we could get. I was only told about this 24 hours before my move-in day, with no choice to go with another company (which I ABSOLUTELY will next time). The reservation should never have been accepted in Brandon if equipment was not available - but instead you essentially LIED to me to secure my business - now you've lost a future customer FOR LIFE.
FRANK WEasy reservation, went smoothly. Takes a bit of time but that's not on the location, it's due to all the forms you need to fill out. I would gladly book a trailer again from this location. Thanks!
Brendyn IThe reason I gave an average review was because no one knew how to hook up the unit to my vehicle or how to fill out the paperwork, only the owner, who wasn't there! Just have a course on this with your employees & it will be a great uhaul location to come to!
CATHIE HMy issues is I was told I had to return it to melita or pay 200 bucks and when I dropped it off in melita the business there said it could have been left in Virden! So someone need to get their shit together cause this cost me 3 hours of my time today! I feel I should be reimbursed!
Robert H