Truck was not clean, it was damaged, the check engine light was on. And on too of that, U-Haul tried to charge $102 extra without any reason. I was charged $76 yesterday, which was the rental, plus the mileage. Now, out of nowhere I’m getting charge an extra $102??????????
MICHAEL R
Customer Reviews for Five Star Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I panicked when we were midway through our move and a "service" message came on. Roadside assistance was able to reassure me that the truck was safe to drive, and that message went off when we were nearly finished with the move. Kudos to the roadside assistance gal!
JACQUELIN DThe truck was hardly above empty , it was not cleaned at all , truck ran terrible and the service was lacking extremely I won't be returning to this location at all.
MARY GThe truck was hardly above empty , it was not cleaned at all , truck ran terrible and the service was lacking extremely I won’t be returning to this location at all.
Mary GFirst no one understood English enough for good communication. It was one giant bunch of added stress on an already tough day!! Truck obviously needs oil!!!
BETTY LThe truck idled wierd, there was a "sweet spot" you had to keep the brake in when at a stop or it would shake and make a grinding noise. When driving the grinding ws there but didn't seem like it was affecting the handling or driving.
Justin LNo problems. Courteous and helpful. In and out work no issues.
William HGet someone who can speak English and knows all Uhaul options. I will never use UHaul again.
Scott HNothing. Everything went great! Thank you!
Paul PBarely spoke English and did not know how to do transactions
ben pHorrible experience.
Eliezer MVery accommodating and professional.
Charles AFrom above.....Ditto!!!
OLIVER CNot make me wait an hour when I was there on time
Barbara TGuy came right up to me when i was in middle of app drop off and instantly sid ill do it so i can see what additional charges you are going to have. i explained I paid in full and truck is cleaner then then when i got it. He still made the situation uncomfortable for a lone female and also took the keys and did not allow me to put in drop box as app instructed me to do so. very unprofessional.
Tara BWe were not allowed to go view the first truck until after it was assigned. The first truck had cement residue all over the interior of the cargo area. Sweeping out would not be enough to clean the cargo area for household items storage for any driven distance. We had to call and get Uhaul rep to change the truck to the second truck (15 footer) at this location. The second truck was clean.
William PArea had no internet service for Verizon or T-mobile. Worker inside deli did not speak English so was very hard to communicate. Called Uhaul, woman was no help at all.
Nina GFocus on the customer renting the vehicle and not making food orders at the same time and over conversating with customers and having a longer wait time for the pickup or drop off
Peggy MTruck was pretty dirty when we got it got charged for pads and dolly but wasn’t even in the truck. Overall not a good time
Jesse HTruck had mechanical issues and should be fixed or retired ASAP. Being a CDL-A driver for 40 yrs, I can factually state this vehicle would fail DOT inspection on several points. This truck WILL leave someone stranded on the highway in the near future, or worse cause an accident.
Richard HTruck made lots of noise. The check engine light was on. Someone was smoking in the truck. The person had no idea about anything except the money end of the transaction.
Dana WThe personnel working at the location made the entire process simple and easy.
MICHAEL RIn and out no worries.
Jim MI’m getting charged for gas! When I put gas in the truck and I put it exactly where I got it at! I’m not going to fill the tank if it wasn’t filled when I got it! That’s not fair at all! I will not use this company again! And I will make sure I tell my friends and family!
Rachel TNothing was fast and easy both pick up and return
Scott NThe location to return my truck was fine, it was just far (nearly 30 minutes from my house).
Ellen L