Customer Reviews for Flagala Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Flagala Hardware

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JOHN H. on

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not applicable used because the truck was cleaned but not well maintained. It would sputter and shake at speeds over 50 MPH.

Carlos C. on

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Good people

Beverly C. on

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Great customer service

EDWARD W. on

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Customer did not leave a comment.

lorie C. on

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Very disappointed in u-haul won’t use them again

Kathy M. on

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Charles S. on

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william M. on

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Great customer service really efficient

Michael C. on

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The trailer door appeared to be stuck. I pushed really hard to get it all the way up. Found out after this the wires on the passenger side were exposed and dangling and apparently were caught on the door. Pretty sure one wire broke. Since no one at office I couldn't tell anyone.

Cynthia B. on

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Customer did not leave a comment.

Robert H. on

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No customer service. Stood in front of employee while they read there phone. Finally acknowledged me. Unfriendly. Could care less attitude.

Jared B. on

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TIM M. on

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John M. on

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At least verify all lights are working on the rentals for future customers. Had to drive to a different location for repairs to be made. Repairs were done quickly and I was on my way.

Morgan M. on

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Great customer service!

william M. on

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Good service

Richard R. on

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The uhaul truck that was requested was not available the day before pickup. It was rented to someone else. If we wanted the same size truck, we were told to drive 45 miles away to get it. The location of pickup and size of truck were changed the day before pickup.

JAMIE T. on

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Customer did not leave a comment.

Nakala H. on

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Couldn't reach a dealer by phone, the equipment was dirty inside, we had to sweep it out, we had made plans to return the equipment the next day but the dealer didn't tell us the location would be closed, so we had to just leave it there anyway and call it in to customer service, but we couldn't get through... we were on hold over 30 minutes. Not the best experience at all.

KATHY P. on

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Difficult to get someone to answer the phone - once they finally did, staff was friendly and helpful.

joel C. on

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Very quick check in with no wait or problems.

Anthony R. on

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Sylvia W. on

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Alan J. on

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Jeff H. on

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tom M. on

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Not very friendly person that waited on me. Went there the day before I made reservations on line, not very helpful. Said he had nothing available, made a reservation on line and got a trailer he said wasn't available

Robin R. on

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I had used a previous Panama City location and their personnel was rude and not at all helpful. This location had very helpful personnel and they provided me newer equipment as I was going on a several-hundred mile journey.

Michael B. on

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could not print a receipt.

stefanio B. on

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Very friendly service. Super convenient and easy to deal with complications concerning the truck I reserved. I reserved a 10’ truck and it wasn’t available when i needed it. I was upgraded to a 26’ truck for the same price and it was available right then with no wait or hassle. I ended up needing he truck for an extra day and it was simple to extend my rents another day and continue my move without coming into an office and signing papers or rushed to finish. Will recommend and also use again in the future if needed

martin B. on

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Yes we would go back

joel C. on

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Customer did not leave a comment.

Robert Q. on

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Customer did not leave a comment.