Customer Reviews for Flagala Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Flagala Hardware

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JIM F. on

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I have rented from this location several and have always received excellent service.

James R. on

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Didn't even try and help me hook the trailer up....

Joel M. on

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I haul employees were very professional and polite

Christopher C. on

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Customer did not leave a comment.

Nathanael S. on

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Clean truck atlease sweap the truck before renting

BOYD K. on

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Everything went great. Could suggest any improvement. Matt was great setting up the reservation several weeks ago and also what the next steps were

William L. on

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Robert W. on

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Friendly and no hassle

Rodger D. on

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Used a dolly to pull old not running HONDA Civic to dealer to have new ignition control module programmed. Dolly was hitched to F150 and Hond was missing front plastic bumper cover.exsposing steel bumper. 1 foot diamiter nylon strap

DAVID L. on

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Terry H. on

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david M. on

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David S. on

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I forgot to mention it in my return but the tires seem to bounce at low speed may need balancing. The location was very helpful!

Tim M. on

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Good service and great staff!!!!

JOHN H. on

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not applicable used because the truck was cleaned but not well maintained. It would sputter and shake at speeds over 50 MPH.

Carlos C. on

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Good people

Beverly C. on

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Great customer service

EDWARD W. on

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lorie C. on

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Very disappointed in u-haul won’t use them again

Kathy M. on

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Charles S. on

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william M. on

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Great customer service really efficient

Michael C. on

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The trailer door appeared to be stuck. I pushed really hard to get it all the way up. Found out after this the wires on the passenger side were exposed and dangling and apparently were caught on the door. Pretty sure one wire broke. Since no one at office I couldn't tell anyone.

Cynthia B. on

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Robert H. on

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No customer service. Stood in front of employee while they read there phone. Finally acknowledged me. Unfriendly. Could care less attitude.

Jared B. on

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TIM M. on

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John M. on

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At least verify all lights are working on the rentals for future customers. Had to drive to a different location for repairs to be made. Repairs were done quickly and I was on my way.

Morgan M. on

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Great customer service!

william M. on

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Good service

Richard R. on

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The uhaul truck that was requested was not available the day before pickup. It was rented to someone else. If we wanted the same size truck, we were told to drive 45 miles away to get it. The location of pickup and size of truck were changed the day before pickup.

JAMIE T. on

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Nakala H. on

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Couldn't reach a dealer by phone, the equipment was dirty inside, we had to sweep it out, we had made plans to return the equipment the next day but the dealer didn't tell us the location would be closed, so we had to just leave it there anyway and call it in to customer service, but we couldn't get through... we were on hold over 30 minutes. Not the best experience at all.

KATHY P. on

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Difficult to get someone to answer the phone - once they finally did, staff was friendly and helpful.

joel C. on

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Very quick check in with no wait or problems.

Anthony R. on

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Sylvia W. on

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Alan J. on

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Jeff H. on

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tom M. on

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Not very friendly person that waited on me. Went there the day before I made reservations on line, not very helpful. Said he had nothing available, made a reservation on line and got a trailer he said wasn't available

Robin R. on

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I had used a previous Panama City location and their personnel was rude and not at all helpful. This location had very helpful personnel and they provided me newer equipment as I was going on a several-hundred mile journey.

Michael B. on

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could not print a receipt.

stefanio B. on

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Very friendly service. Super convenient and easy to deal with complications concerning the truck I reserved. I reserved a 10’ truck and it wasn’t available when i needed it. I was upgraded to a 26’ truck for the same price and it was available right then with no wait or hassle. I ended up needing he truck for an extra day and it was simple to extend my rents another day and continue my move without coming into an office and signing papers or rushed to finish. Will recommend and also use again in the future if needed

martin B. on

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Yes we would go back

joel C. on

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Robert Q. on

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Carolyn H. on

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Len S. on

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Was not told to complete the online check of trailer prior to leaving.

Judy W. on

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I reserved a trailer weeks in advance of when I needed it. I personally went there 3 times to make sure everything would be fine BUT when I got there to pick it up there was NO TRAILER! Shalimar Storage SUCKS. We were sent all the way down to the other end of the beach to Flagala where they were helpful and got us on our way.

Sharon H. on

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The man that helped us was excellent he backed the trailer in for me then came out with a damp cloth and cleaned a huge bug splatter off of my windshield. Very considerate!

Sharon A. on

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lewis H. on

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The truck was filthy inside and out, spent my time cleaning the truck before I would put my HHG in it or ask my wife to get in the cab, could of used this time to load. Reserved a hand truck - none available, took a appliance dolly - that was fun. Will not use this U-Haul site again, Also kept getting the run around as to when (time) and where (location) to pick up the truck and dolly. (?)

MICHAEL M. on

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Customer service was great.

Dale R. on

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nothing the people at flagala hardware super friendly very helpful great experience

Earl H. on

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Customer did not leave a comment.

CORRELLE B. on

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You can have the correct size truck on the lot when a person has it reserved. I had a 26' truck, 10 moving pads and a dolly reserved but when I arrived to another Uhaul company, they didn't have the truck. I ended up renting a 10' truck from Flagala Hardware without pads or dolly. After calling Uhaul's customer service line to discuss my complaint, I was told a representative would contact me no later than Thursday morning. It is now Friday morning and I have yet to receive the call from Uhaul. However, Uhaul didn't forget to charge my credit card $318 for the rental thought. I was charged for extra milage (2 additional round trips) and extra fuel (2 additional round trips) that wouldn't have been necessary if I had the appropriate truck.

Ricardo M. on

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James S. on

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Steve M. on

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First of all, you should explain all the extra fees that are included when renting. I was quoted 119.00 and it ended up being almost 200.00. Second, you should let customers know when dolly's are not available because to me, if you are moving those are important! Third, though I know insurance is important, it should not be "pushed" to purchase.

Gary N. on

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Theresa T. on

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The person who "helped" us was not helpful at all and he was rude.

Sean M. on

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George D. on

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Steve Y. on

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Both my pick up in PCBeach and return in Gadsden al great service and attention. Thanks

jordan W. on

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Scott B. on

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Matthew C. on

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Researched a utility dolly and it was not on the truck on the website. The website had no mention of one not being available. Spoke to a manager and they said they had none. The manager gave no suggestions on a solution. I had to call the 1800 number and they reserved me one several miles away. Very inconvenient will never use U-Haul again.

vincent M. on

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Gail M. on

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Katie B. on

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This location was just fine - my issue is with the fact that this is NOT the pickup location I selected when making my reservation online. The website is very poorly designed and doesn't allow novice customers (like myself) to understand the logistics very well. Apparently, you don't move your equipment to make it available at whatever pick up location your customers choose - so, why not have a valid inventory list on your website so that when a customer chooses their equipment - you give them a list of pickup locations that actually have that equipment avaialble? That way, you're not giving them pickup location options that aren't even valid. We wasted almost an hour picking up our equipment because of the confusion and lack of information and explanation given on your website. When I called to speak to someone (only choice I had, as my chosen pick up location had no idea what to do for me) I was spoken to as if I should know how this all works. Well, I don't - I very rarely have a need for U-Haul. I asked for some sort of compensation for my wasted time and confusion and was told NO, we don't do that. No apology, nothing. I realize this may be an everyday complaint for you - but instead of begrudgingly dealing with the complaints, how about attempting to find a solution to the issue? While you're at it - treat your customers like they matter.

KEN H. on

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Except you assholes tried to make me go to a different store and get a larger truck than i ordered

Tomiko S. on

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As soon as I pulled up, they met me at the truck door! Great customer service!

Kelly F. on

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Location was closed so I cannot comment on the facility or personnel.

james P. on

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Michael L. on

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STEVEN C. on

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Anthony S. on

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Lauren C. on

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GENE K. on

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vernon S. on

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Jerry H. on

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MICHAEL M. on

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robert P. on

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maybe

Robert A. on

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Keith G. on

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Great group of guys

Bruce R. on

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ronald C. on

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Marlon L. on

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I had to wait about 5 minutes at the counter to get waited on. The could have helped me hookup the trailer and ensure trailer lights are working. After I had hooked up the trailer myself my Ford F150 Platinum let me know the right-turn signal was not functioning, but I was already down the road.

Karen W. on

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They were very courteous and professional. Their assistance went beyond what was required.

Diana P. on

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joel C. on

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TIMOTHY R. on

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Easy in and out.

Tristan D. on

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Two problems with trailer lights. My truck connections needed cleaning. The trailer pigtail connection was about to break. 14 hour drive with no problems.

Jacqueline T. on

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RICK S. on

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The first place I was supposed to drop it off as per uhaul would not take the truck as I took off time from work and git a ride this place I called and they were more than helpful this drop off location and the people there were the best

CHARLIE M. on

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Jacqueline T. on

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Marty G. on

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NGOC N. on

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barry H. on

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