Customer did not leave a comment.
DAVID C
Customer Reviews for Flatline Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!
Ellen WService and equipment was great
Michael ANothing to improve everything went very smooth. I was in and out within a half hour paperwork done and trailer hooked up.
Bill Jgood
JOSHUWA HEverything was great!
Larry GExcellent counter help. Very friendly and pleasant. Parking lot a little tight and dusty.
Dwight TNot a thing. The lady who filled out request was outstanding.. I am a long time customer for over 50 years and the attendant was the best ever.
Dale SAmerican and Family Owned. You don’t see that nowadays. Would definitely recommend this place to everyone.
Ryan CIt was the friendliest customer service experience I have had in a while! Very helpful and very quick in and out.
Bryce GVery friendly staff. Pickup was smooth.
LINDA PQuick and easy drop off.
DAVID MThey were friendly, helpful and very accommodating. I would recommend Flatline Towing.
Sharon EA small lot to use for returning U-Haul Trailer. Also not very well marked to show were to go to return.
JESS KEverything was as promised
Paul WEmployee/owner helped me unload personal stuff to my pickup, unhook and put it away! Flatline is awesome!
Joseph SLenae was very efficient and professional. Thank you for the opportunity to share my experience.
ROCKY VProfessional and helpful.
Kerrin OGreat customer service!
Kimberly UVery nice ladies in the office, she even lent me an adapter for the light harness! Thank you
Joseph SCoffee and doughnuts
Frank AHad a great trip!!
jamie cGreat service, very friendly.
Jason GFlatline towing provided a great rental experience I highly recommend using this location.
John MThe manager is so good.
Souksavath CEasy to pick up and drop off location. Made my moving smooth.
Barry MExcellent place to rent from.
Renee NI was offered a promotion and wasn't given it. I had called the place I rented from asked if I could drop the trailer off at a different location for a discount and she said "it's fine just take it to where you originally wanted to." Which gave me no discount and I felt like I just got the brush off. Very disappointed. And I wasn't given my furniture or appliance dolly.
Rachael RNot Every Location Has The Units Need to Meet Customer Demand! Ever with Locate a Trailer Close By I would Much Rather Deal with the Location Close to Me! A UHaul Store! Same People Clean Well Maintained!
craig bA guy was there after hours Sunday March 10 and help me park and unhook the auto transport. I appreciated that. Thank you!
Bill RThe lady who helped us was awesome. Even when there was a little issue with the rental she got it taken care of and had us on the way quick, fast, and in a flash. We will be going back to this location in the future
Phillip KNothing customers service was one of the very best ever and very helpful.
Theresa MEverything was great.
Nancy HVery accommodating.
Lewis SThe Family owned U-Haul dealer at 98 North Power Rd. in Mesa Arizona was a great experience. Toria Sterling and Renée were very helpful and friendly people, great customer service as well. Would recommend anyone needing a U-Haul or towing service to look them up. ~ Starr Demetro
Starr DNot much, great customer service, would definitely use again.
robert sVery good
Jose GWas a good experience. The personnel at Flat Line were very good.
Todd SAwesome customer service
Josh LWe arrived with the trailer. One employee was watching YouTube videos on his computer while my husband parked and unhooked the trailer. The woman was helpful, but the other employee (male) had no interest in helping or working. I guess this is how trailers with bad tires get put on the road.
Randy ZThis is a towing company where its hard-to-find people there. Also, U-Haul keeps changing where I get the vehicle or trailer from at the last minute. I really don't like that much.
GERALD RSuper friendly staff 10/10 recommend!
Sara GI arrived at approx. 8:45 AM to pick up a 9:00 AM rental, the office was locked but thee was some in in the building. So I knocked again and still no one answered. I walked around the building to see if there was another entrance, which I couldn't see. I returned to the front and knocked louder and finally someone came to the door and yelled at me to stop knocking, they weren't open and did not open until 9 AM. I told him that I was just a few moments early and figured I could get the paperwork done. There was not a sign indicating their hours. Then he told me that my knocking was "pissing him off" and I should go some were else to rent the truck. If I hadn't been dropped off there I surely would have, but at U Haul. Then a woman arrived and took care of my paperwork. However, as you can see, I requested a 4 wheel dolly, pads and an appliance dolly. She told they did not have any 4 wheeled dollies and only 1 pad. Additionally, she said the appliance dolly was filthy as her sons or sons used it over the weekend and did not clean it up. The interior of the truck was okay, the exterior was not. Particularly the front windshield. Mechanically, it was an automatic but when it shifted the truck would lurch. fortunately, we had secured our furniture. Overall this rental was very far from what I was expecting!
Keith SRenee was absolutely wonderful!!!
denise wThis location and employee were super convenient and helpful! I would recommend it to family and friends!
amy cAll was good
Eugene MOne thing that surprised me was that the mileage charge has drastically increased. I paid 1.09/mile, which seems excessive. I think the last time I rented from uhaul last year, I paid .39 a mile. Next time I rent, I’ll definitely be price shopping with other companies.
Stanley DFriendly staff
Walter PSuper kind and pleasant to work with.
Justin M