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CRAIG H
Customer Reviews for Flatline Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was great!
CRAIG HExcellent personalized service; very thorough. Sterling guided me through the entire process with ease.
MICHAEL Beverything went very smoothly picking it up and returning it. everyone was very nice and courteous.
YOLANDA BThe office was a huge mess. The truck was dirty inside and out and was not cleaned for us. They did not have the blankets we requested.
Sarah GVery small yard to return a car hauler with a motor home. Other then that everything was good.
Edward GMy truck towing system read a lot of repairs and maintenance needed on the trailer. It functioned perfectly despite this.
JENNIFER FVery nice clerk.
BRENT BLove this place always very accommodating
RICHARD JThe parking lot was very small to return the trailer without assistance from the employees, but they were very helpful to get the trailer, unloaded and back into a spot
THOMAS JThis was was awesome. Great people I would recommend it full heartedly
Michael CDidn’t feel safe at this location. Was dirty and had to ring a bell, no place to park my car. Building was run down.
JENNIFER LVery little parking and it was difficult to find the key drop box but overall the process was smooth.
Randy AEverything went smoothly. Sterling is a great manager and person overall. I highly recommend this location.
MICHAEL BWe had trouble with the engine and reported when we dropped off. Hadn’t had maintenance done recently
Susan SVery friendly and helpful!
Sarah KNo proper place to park.
IVAN ANice sweet family vibe and the service was easy and very good costumer service
Jessica SInside of the truck was filthy, looks like someone just dropped it off and it was handed to us right away. The gentleman did blow out the mess inside the truck. The transport worked great!! No problems at all with the whole ride.
Sok NExtremely helpful, knowledgeable, and personable with you. Very kind and informative with the operation and equipment!
ROBERT WVery helpful and confirmed alignment looked dangersouly off center.
TODD NThe staff is very friendly and accommodating. They answer your questions and put you at ease with the rental process. I’d highly recommend them to anyone that’s looking to rent a vehicle for moving or whatever.
Wray HRenee was absolutely fantastic. I am so grateful they were open. No one else was. Excellent customer service. She treated us like family. Thank you so much!!
Ginger LFriendly and very helpful. Best customer service overall!
TUAN Vstaff were terrific
GRAHAM MEverything is always simple, I pull in Back up to The trailer I need, go inside to This very polite Lady, we go outside after a Fast Paper work job, She helps with chains, over looks Everything, Checks lights and on my way about 20 minutes in and out Great Place
Joey DI want to give kudos to Flatline Towing, who helped us get a truck when our original pickup location in Tempe was moved by U-Haul the morning before our pickup date to At Your Convenience on Broadway, 23 miles from the move out home. Unfortunately, they were unable to log into the system for 30 mins and left us scrambling to find a truck. We drove around in an area of town we are unfamiliar with and saw Flatline Towing and they were super helpful. We went through U-Haul customer service and got a truck. Huge thanks to Flatline.
GERALD PVery smooth check-in and check-out. Nice people to deal with.
russ tVery friendly,location very messy,dirty
Brian SClean up the office and make it look like a business
RICHARD CVery good experience, recommend
Steve SVery friendly and very helpful
Sherry KDrop off only, no real engagement with staff.
ERIC BEasy Reservation, Easy Pickup, truck was clean and ready for me and great telephone support when I had a question. Highly recommended
JOHN OGreat and friendly customer service!
DAVID LThey very flexible and nice!!
Araceli TFast Service. Very Easy process. 5 Stars Highly Recommended..Thank you .. Mike
MICHAEL KEverything was good until it came the bill time I got charged twitch the total amount waiting you see if it corrects itself
JERRY MThe service is beyond expected my place to go thanks.
Maria VThe proprietors were kind and had exactly what we needed. Would definitely visit them again for any logistical needs.
ABRAHAM VTruck was uncomfortable, seat dosent fit a six foot man. No cruse control? Seems like that's a basic feature for modern vehicles...everything else was above average.
JEFFREY MExcellent customer service!
Ellen WService and equipment was great
Michael ANothing to improve everything went very smooth. I was in and out within a half hour paperwork done and trailer hooked up.
Bill Jgood
JOSHUWA HEverything was great!
Larry GExcellent counter help. Very friendly and pleasant. Parking lot a little tight and dusty.
Dwight TNot a thing. The lady who filled out request was outstanding.. I am a long time customer for over 50 years and the attendant was the best ever.
Dale SAmerican and Family Owned. You don’t see that nowadays. Would definitely recommend this place to everyone.
Ryan CIt was the friendliest customer service experience I have had in a while! Very helpful and very quick in and out.
Bryce GVery friendly staff. Pickup was smooth.
LINDA PQuick and easy drop off.
DAVID MThey were friendly, helpful and very accommodating. I would recommend Flatline Towing.
Sharon EA small lot to use for returning U-Haul Trailer. Also not very well marked to show were to go to return.
JESS KEverything was as promised
Paul W