I appreciate that Uhaul called me one day in advance and confirmed our pickup at this location and promised that someone will be at this location at 9am to help. However, when I showed up the next day. No-one is in the office and there is a piece of paper taped at the front door, saying the office is closed for the day (what ???). I scrambled to call Uhaul and see what's going on and I was instructed to do a self check-in. So I downloaded the app and started the long process. The lock on the truck was unbelievable hard to open. For the sake of me, I couldn't figure out how to align "perfectly" the code given. Got it open the moment I almost bursted out. An 10 min pick-up wound up to be an hour labor while my task rabbit waiting. Such a bad customer experience. I wish to be reimbursed for what happened.
Yinghui Y
Customer Reviews for FlexPostal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love this location. Friendly, helpful, easy in and out even after hours, and convenient location. Multiple-time renter from here and I’ll be back next time I need a U-Haul.
CHRISTOPHER HLocation and truck were great. App was terrible and kept crashing, made the process difficult and time consuming
Danny CGood .
GABRIEL RAlex was very helpful and easy to deal with. He greeted me with a smile and wished me a good rest of my day.
BRETA NGood
HYUN KEverything was great. Thanks for being in the neighborhood
BRIGITTE LKeep it up
PAUL RPut gas in truck to match level of pick-up. Still charged gas fee.
Mark PAccommodation over and beyond expected support.
LB P