Didn’t have the proper equipment ..Appliance dolly or the furniture dolly…we couldn’t unlock the truck…she came and assisted us appearing very frustrated and nonchalant…
Talaethon V
Customer Reviews for Flip Mode Barber Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very great customer service. Attendant was very nice and helpful
LATRISSIA SThank you!
Sam GDon't take money from the customer's account again if they rent the car for a certain time and respect the time they return the car to us. We will take the money from my account. I feel bad because I returned the car 1 hour before I was supposed to.
Rodelin JThe drop of was in a parking lot I didn’t feel comfortable leaving the dolly in the back of the truck because it could had very easily gotten stolen
Natalie MEverything was amazing!!! I didn’t get her name but she was so welcoming and funny!!
Lauren MMake pick up a lil more easier
Ophellia BWas charged a $20 after hour fee that was not disclosed to me.
Teresa SI would use them again. I will use the drop box next time
Teresa BNo comment.
Dana CAlways efficient
Linda GResevered a 20 foot truck for Saturday, December 14. When I went to get the truck for the day, the 20 foot was not returned yet. The person in charge was very accommodating and worked with me and the U-Haul representative on the phone and I ended up renting a 15 foot truck. I put 40 miles on the truck and put 5 gallons of fuel in the tank, however, the fuel gauge did not change much after adding the fuel. I also told the person in charge when returning the vehicle that this is a leak in the front right corner of the loading compartment. It is a small leak but some of the moving material did get wet from the leak. It looks like caulking was used but it still leaks some.
WILLIAM NQuick and Fine!!
ALEJANDRO LService was amazing. The fact that it’s in a barbershop is amazing to me.
LISA SHorrible, horrible, unsafe, sketchy, crime ridden neighborhood where lots of shootings happen! MANY beggers, homeless people in the parking lot! Most rude and aggressive! This was at a barber shop none the less! My friend almost got run over in the lot- very dangerous- DO NOT go over there at dark! Truck smelled like urine even though worker sd truck/ van was " NEW"!
Maria KWalk out to the truck and look it over with the customer before handing the keys over. Other than that te service was great.
JASON JThe location was inside barbershop. Trucks were really dirty inside and in the end I got charged an additional day...
Timur KI was charged a holding fee of $112 for my rental which has yet to be refunded
Horyezon BThe truck bed smelled like pee and I wasn’t sure if it was going to start up or just quit driving altogether.
Judith OThis location is in a barber shop with no signs. When you call uhual it goes to the barber shop and they seemed very inconvenienced to have to be doing the transaction.
Kristin ACheck reservations and not inconvenience the next person
Antoinette BThe lock and ability to open the truck took a long time. Ordered dolly and pads, which weren’t in the truck. All U-Haul did was pay me back for the dolly, and pads. Gas was less than half full and I was moving out of state. Shouldn’t each truck have a full tank!? This was an absolute horrible experience. Probably won’t use U-Haul again.
Jessica HQuickconvenient friendly great service at a short notice thank you
WILLIAM REquipment worked good only issue is headlights need attention, they were pointed way right and upward making it very difficult to see the road in dark
chip dFast in and out to get my truck . Very nice & polite
maureen BEverything was ok but had no dolly in the truck to be used other than that was excellent
Theodore RThe customer service was good. The people was very nice a perfessional
ina cThe people there are not friendly, they do not treat you like you are a customer or with respect. They act like they are doing you a favor. I will never rent from this location again.
CARRIE GFlip Mode Barber was the perfect place. Perfect location, friendly and easy rental and return.
JOHN Peverything was great except the return. i returned on saturday afternoon and truck was not checked in until monday morning, charging me extra days. thankfully i had photo proof of return and was able to get a refund for the additional day.
Amirah Sdidnt give us our furniture pads and the person at this location was hard to understand and didnt care
Brice SThis location had me in and on my way quickly. The customer service was great.
Bobby TIt was an easy process. I experienced great customer service and easy pickup and return.
harley pYall did great
Bill SDog hair in the cab and smell. Tail light was out as well and no repairs available there. Had to go to another dealership to fix that.
Bryan VPrompt and excellent service
Linda GThe tire was flat and there were baby cockroaches crawling on the floorboard.
KAYTLIN GThe owner of this location was very helpful, accommodating and had very reasonable rates.
Jean Sthe ladies were very nice to help me make the reservations and driver license picture because i had a very hard time to do this on line.
Micheline CAll good
Yonas MI would just make it clearer on the website that you need registration, insurance and a local drivers license to rent from this location. We chose it to move our son into his dorm and we’re lucky we are Floridians and had what we needed.
Sandra PDirty and there was a smoked blunt in the vehicle
Dujey RAfter attempting to return the worker was extremely helpful and assisted with this return
joshua rthis location is in a bad part of town, my equipment was not there. she sat in a barber chair while getting me checked in in her barber chair, this isnt appropriate for a uhaul destination
Timothy WI was overcharged and there was no check in check out process. How did I get changed for less than an hour trip plus the fee to waive the insurance. I picked up the truck at a barbershop.
Medea Deverything is great
Edna MVery pleased with service and the vehicle was clean and with no strange odors!! Will do business again.
Otis HAfter getting the vehicle and being broke down the time that I was supposed to have it I was told that I could keep it for 24 hours to do what I needed to do once I turned it in I was charged twice once for $58 and then once for $31 and change and no one is still yet to tell me why I was charged two times for a vehicle
Martha HThe place of business, Flip Mode barber shop was very friendly and very courteous and helping me acquire and use the U-Haul pickup truck. I definitely will be using them again in the near future
Richard CWalked into barber shop to find person literally licking their fingers while eating lunch. Person who could rent vehicle was not available… employee had to call person and it took over 30 minutes to get vehicle.. BTW. I did not make reservation at this location nor did I desire to pick up at this location…
Arthur PCompletely satisfied
GARY MVery hard to locate in complex. No signage. Nice guy but left not sure since nothing given to us on return of truck
Tommy LNeed more space for inside and out side.
winly vHonest is good service and fast no hassle
Mirnay LOne of the best and quickest experiences!
Regina BEnsure all the equipment that’s been ordered is in the truck. If not available at the site, please have the system advise the client. You’ll know before you arrive.
Renee Mclean the trucks! ours had a disturbing urine smell and a breakfast sandwich behind the seat.....
John HKeep doing what you do to serve customers.
Jerry GThe people at the pick up place are so nice, but the overall U-Haul company itself is crap! Will never use the company again nothing personal with the pickup location
CHRISTINE KNothing. The lady who works there I have only spoken with by phone but is always very nice!
SUSAN SOvercharging me is not fair when I put in gas and only went 8 miles
Samantha PTow mode was stuck 'on' Location was weird to find. Overall really good though
John S