Customer Reviews for Flippin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Flippin

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Martin E.
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Customer did not leave a comment.

Kimberly J.
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I always rent from this location. The owner is friendly, accommodating and very helpful.

Hilde K.
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Customer did not leave a comment.

WILLIAM M.
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max G.
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Dylan G.
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Hilde K.
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Hilde K.
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Max G.
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In a town of 1300 I had to go to the second location to get my reservation

Eric G.
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Ensure that the dealerships are clearly marked so trailers can be returned to the correct site. There was nobody available at either site to verify if it was the correct drop off.

Dan S.
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Customer did not leave a comment.

Jason N.
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CHAD' N.
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Deborah M.
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No employee was present the 2 times I went there. Very confusing and I probably did things I shouldn't have and have worried ever since. Also, I couldn't get anyone on the telephone there and the voicemail box was full.

Jason N.
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Customer did not leave a comment.

philip H.
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Customer Service and return was easy.

Jason N.
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Jason N.
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Morgan S.
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The oil light stayed on, oil fluid was at proper amount when checked. brakes squeaked bad/grinded. No one contacted us about the changed pickup location or changed return location or contacted us at all. Then was charged extra for milage and brought back with more fuel than when picked up...didn't get any reimbursement for that. Not a very good experience with uhaul.

CHRIS S.
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Closest uhaul location to Cotter. Easy in and out.

Jason N.
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Jason N.
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clark C.
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Donald H.
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Went several times to talk with someone in person during posted hours. And location was closed. Because of this I had to rent online and not purchase supplies because I did not want supplies shipped. The truck was dirty in the cab plus had some trash in cab and back. Candy wrappers and packaging etc.

barry W.
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Customer did not leave a comment.

sherry C.
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making sure that operators of the location are aware of and care about client reservations. I had a 10am registration for a truck and only after 2 calls, 1 transfer, and a two hour wait, I was able to get a truck. the success of this rental is contributed to the professional and apologetic manner of the field manager, (who's name escapes me) who arrived at the location, cut new keys for 2 trucks for myself and another client and he was able to get us on our way. I would comment that the agents at uhaul I spoke with were also very helpful and quickly as possible got the ball rolling to ensure my reservation was completed. Overall, Uhaul did a great job, the owner/manager at this Flippin, AR location dropped the ball. I would recommend this location, because we are a small rural town and convenience is a factor, but I would advise them to contact the business during regular business hours to assure reservation

Ira M.
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Charles L.
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DAVID R.
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Thanks!

Mike S.
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Only problem nobody is ever there and your app was broke and nobody never bother to telll before hand and was on phone for 1:2 hour trying to get truck checked out very frustrating and made me late

David F.
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Should note on the website that the price is just to hold a vehicle and that you will be charged a higher price when you actually show on the webpage. I rented thinking the price was 29.95 as shown on the webpage then ended up being $89 and change. That was a total wallet shock. Was glad to see I was only charged $69 for use, but still more than the price reflected on your website.

George D.
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No personnel on site. Nobody answers phone even during posted hours of operation. How would somebody even rent a truck from here ?!!! Could hear phone ringing in building, but nobody there !

terri D.
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It wasn't open at 11am Friday, wasn't after hours.

Junior S.
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Customer did not leave a comment.

Emily H.
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The location was closed when I got there on time at 4:30, and it said they closed at 5. I had to wait almost a whole hour before I got my truck and was able to leave the location. I will not reserve a truck from this location again, and probably not from U-Haul again. This was very unprofessional and I was not satisfied.

Kimberly K.
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Agent was not there when we arrived because he went to get a bite to eat. He was very rude to a new customer, yelling at him about looking at HIS personal boat that was stored on site. Overall, he was extremely unprofessional, dressed sloppy and was unkempt.

Debbie A. D.
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I've dropped off 2x at this location, wasn't open either time.

JACK J.
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Customer did not leave a comment.

Tammy C.
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Don B.
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Went online to reserve and picked up the unit 30 minutes later. Location was very helpful and informative.

Richard w L.
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Hilde K.
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Diana N.
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Cindy H.
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Pam E.
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No one was there during posted hours. No one answered the phone.

Debbie A. D.
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Jason C.
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Jason C.
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Dorelle B.
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Craig C.
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No person was there for 3 days. I tried calling , no one answered. Had to go to customer service for return instructions

Gayleen D.
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Looks to be closed down. Had all kinds of trouble checking in my drop off online. It caused me to be late on drop off time by the time my info went thru. Charged me another $61

Catline L.
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No one was there, and we tried to call for several days afterward and no one ever answered. We left an item in the truck, which we were hoping to retrieve. No chance.

Avalon A.
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No one was there at 11:00 am when we dropped it off.

Wina D.
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Grassy. Lot not cleaned.

PAT W.
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The owner of the site is very nice.

Tara L.
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Great customer service and a great price. Equipment drive excellent and we only had to make one trip!!! Thanks guys!!

Ted G.
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Have dropped trailers here DURING POSTED BUSINESS HOURS 4 times now. I have NEVER seen a person! We had a 12*6 trailer. Good thing I was the one that dropped it off. My wife couldn't lift that thing! How does he stay ook n business. Can't say tge customer service was bad. THERE IS NONE!

DAN B.
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Customer did not leave a comment.

TOMMY B.
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Office was closed due to holiday.

Wendy R.
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Customer did not leave a comment.

Raymond M.
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THEODORE G.
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I came by at 3:00 the day before the trailer was due to drop off. Posted store hours say open till 5:00. The sign on the door said closed. No good phone number to call. I left trailer per instuctions from the U haul agent I called at 800 #. I went by the next day at 2:30 just to make sure all was well. Same closed sign. I have no idea if anyone works there ir not. I never saw a soul.

JENNIFER K.
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Customer did not leave a comment.

Michael H.
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This was by far my worst experience with U-Haul ever! The dealer never showed up to open the building. The U-Haul customer service was having phone issues as well and I kept getting transferred and hung up on. When I finally got a hold of someone the piece of equipment they had me scheduled to pick up was damaged and unusable. I finally got permission to hook up the equipment by myself and found a good trailer to actually use. The whole experience took about two hours for the pick up! I am definitely not pleased and will not ever recommend this location to anybody, and I think Uhaul should look further into the situation.

Sherry G.
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Yea yes yes!

Arthur S.
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Can You Haul Center is never open why does U-Haul keep a spot here anyway

Raymond M.
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Customer did not leave a comment.

ANDREW H.
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Supposed to be open, but were closed. I did not receive a confirmation that the trailer was returned and had to call U-Haul to get a confirmation.

Brian O.
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Customer did not leave a comment.

cecil J.
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JOE P.
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Darlene B.
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Bruce M.
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No one is in this office. I had to verify with U-haul, hook it up myself, and drive away with it. I should have gone to a real dealership.

Betty B.
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Customer did not leave a comment.

Vickie P.
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bridett T.
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Place was closed when I dropped truck off.

JOE P.
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office is never open. had to leave the blankets in an unsecure location.

jana S.
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Customer did not leave a comment.

Sharon M.
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I am disabled,there was no one to help me park are unhook my trailer.there was like a milometer of snow and they were closed..I put my contract in box,and gave up trying to get anyone on phone...you need a better uhaul place in Flippin Arkansas...

Bobby S.
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Nothing. Very professional and personable. Best customer interaction I have had with my several times of using U-Haul.

CHARLES B.
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Owner / Operator is great! Very nice to deal with and accommodating. Have been renting from him for years, always nice and goes out of his way to help

PAT F.
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make sure the store is open when the sign said it opened not 1 hour 15 minutes late..store said it was open on sundays at 1100 am..never opened all day .. very good way to run a business ..if i ever need another rental i will look for alternatives .. the new york was excellent and helpful..the flippin store ( pardon my french ) sucked

STEVE J.
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Remember to check tire pressure on trailers. The 5' x 8' trailer I rented had 12.5 psi in one tire and 22 psi in the other. The trailer tires are rated for 65 psi !! Glad I checked them before traveling 740 miles.

SYLVIA H.
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Customer did not leave a comment.

Steve J.
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The attendant was punctual and well organized in explaining the contract. She was also helpful in connecting the trailer to my vehicle hitch. The had a very good selection of trailers and a few trucks. There was plenty of room to maneuver and hook-up the trailer.

SYLVIA H.
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Customer did not leave a comment.

PAT W.
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Personnel very helpful.

rick P.
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A smoke filled office was a negative; but the representative was very friendly, helpful, and accommodating in every way. I will rent from this location again and will recommend others to do the same!

TOMMY M.
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couldn't say no one was there when we dropped it off during the day

Zachariah P.
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Customer did not leave a comment.

ROBERT W.
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U-Haul insurance was 25% of the rental cost which I think is quite high. I did not use it. I used my USAA housing and auto insurance to cover the move.

DAVID G.
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Customer did not leave a comment.

adelia H.
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I don't know what can be improved because the man that helped us was awesome and the service was great.

Wayne W.
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Customer did not leave a comment.

FRANK N.
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Customer did not leave a comment.

JOSEPH U.
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Customer did not leave a comment.

CINDY G.
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I reserved a truck in Marshall ar and when I called them they told me they rented it to someone else!!!

CHARLES P.
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Customer did not leave a comment.

tommy M.
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BILL M.
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The office was closed when I arrived to turn in the truck. I arrived at 4:30 and office was to close at 5:00 (per web site and sign on door)

No reviews have been submitted for this location.

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