Be more helpful
NATHANIEL E
Customer Reviews for Florida Truck Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not too much everything was good thank you
JOHN CSwitched pick up location 40 minutes away. Very inconvenient. They did compensate us but closer location would have been preferred
DAVID MExcellent service, fast and easy.
Nestor GDrivers door on truck had to be slammed to fully latch, drivers seat belt did not retract when buckled in, tie down rails in back had broken bolts so cargo could not be properly tied down in the rear of the box.
STEPHEN MTruck was beat up not real clean. Put in for a hand truck it was not in truck but was charged for it. Called on Saturday at 8:15 am did not answer left message to call me and they never called. The truck did what i needed to do so worked out ok.
stephen gConsistency as usual. U-Haul for me has always been
WILLIAM HFriendly prompt service. Great place to do business!
DAVID CJust did a drop off.
FRANK BNice crew working at the desk and yard. We called to say we would be a few minutes late getting back and the waited for us. A great experience.
STEPHEN JThe lot was somewhat congested in the app to order and reserve the trailer was terrible. I ordered a trailer from the same location last year and the app was difficult then as well.
MICHAEL CWanted to charge me for 2 days, because they were closed Sunday, and I brought dolly Monday, good thing I called Saturday to the main office, and it was as a proof, otherwise they said we have our rules, there’s many places I would go
MICHAEL AWe only received 11 moving blankets instead of 12. The drop off location graciously did not charge us for the missing blanket, but they advised we should have counted the blankets before we left the pick up location. The lady who checked us out at Florida Truck Parts was very kind and helpful. The truck was clean and ran very well. This is the second time we picked up a truck from this location, and we would go back in the future.
VINCENT VFast drop off, friendly service.
Michael BFuel level was not what the contract stated. I asked for a specific return time and when I looked at the contract later it stated a drastically different return time. The truck I originally reserved was not available so I was charged twice when I had to go inside to set up another reservation so I could actually move that day. I had my reservation for 9am and did not leave until 9:50am.
Chandler HThe employees were very professional and nice to work with.
Diane SNo issues.
HEATHER MI did have some difficulty opening the lock box to obtain the key, and it was pretty dark at 7AM and the lock box was not lit all that well Outside of that, everything was great.
Robb FThis location was closed at the time of drop off . The 26 foot truck was a bit hard to find a spot to park with out blocking something in other than that the lot was clean and very tidy.
DOMINIC PEverything was well maintained and the staff were very helpful and efficient.
JAMES PNothing to this company. I had made the reservation on line, and was sent to another facility. They did not have a ball hitch for sale, during the online checkin, I was assured that one would be available.
FRED BMost of my issues has to do with what site was recommended by uhaul for drop off. On my way out from where I had to go there was dozens of drop off spots that did not show up on the map when trying to select a drop off location. I drove about 80 miles with no load in city traffic for no reason. Had U haul app worked like it should I would have been able to drop the trailer off at the right time and not drove with an unessary load for 80 some miles. I cant say yes or no to these questions cuz it was closed. I had to figure out how to do the self check in thing.
Benton LWe had to sweep out the truck back just to use the truck. It was dirty in the storage area.
GERALD RUsed this company before and always have had a great experience there .
JAMES PThe attendant came out & unhooked the trailer and moved it from there, very friendly
JOHN Pnothing here
ELLIOT WEasy rental process, professional and helpful staff.
PAUL AHad to disconnect it myself and was sent on my way, liked it much better when the women worked the desk.
KEVIN DFlorida truck parts uhaul rental go above and beyond for the customer. These guys are the most professional and by far the friendliest and efficient. This location should be in the top 10 we have rented several trucks in the past 2 months and they are the best! We appreciate their help.
Melaina KThe Uhaul computer system was down for 3 hours, which delayed our pick up. Not this location's fault. The local team was great.
Paula UThe Staff at Florida Truck were super friendly and helpful! the equipment was in great staff condition
Michael SGreat service
Linda CImprove functionality of the app. Glitched multiple times on me and it was not able to use it properly.
Barry CTruck was dirty and not very well maintained. Customer service was a bit challenging but overall was able to rent and return the truck easily.
Brian WGreat service. Bilingual Knowledgeable. Gas stations convenient to the location. With in 3 miles of exit 167 on Hwy 75
Santiago ACrevice and equipment very good
yadiel vI was a vendor for U Haul back in the 80’s John’s Automotive Pittsburgh pa and this location and staff are professional in every way
John TAfter receiving multiple texts and e-mails confirming day and time for pick-up, the trailer wasn’t available upon our arrival. Arranged for next day pick-up which delayed our departure another day. The flat tire was just the icing on the cake. U-Haul did arrange for the fix in a timely manner.
James BAbsolutely no problem
Sefket MExcellent customer service. Will use this place from now on.
marshall rThe hitch coupler was difficult to secure and tighten. Suggest a spray of lube to provide a better and safer.
walter gSite was littered with broken glass. Had to move the trailer to clear pavement to hook up.
Ada SMy friend was hooking up the trailer. He has pulled a trailer before so he knew how. The guy there was impressed but then said he got the last one and when we got it to my house to load it wasn’t done. Could have had a problem.
Jennifer GJust ok
Andrew ACustomer service was friendly and very very helpful.
MISENER RCan’t think of a thing. Very easy process, both in and out.
Jamie HThe back door was needing service. It was very hard to open and close. The locking latch was very rusted and hard to latch and unlatch. Inside of trailer could use some loops for straps
David S