The location itself and gentlemen who helped me through the process of picking up the vehicle and dropping it off were friendly, professional, and very easy to work with. I only had to travel about 25-30miles total for this trip and for that was charged a flat rate fee of about $100 due to crossing city lines from Cleveland to Willowick. I tried doing the math to see if returning the vehicle to the same location would lower my cost since I was traveling a shorter distance but after factoring in gas and double milage for going back and forth I found it came out to about the same. I find it a bit irritating that I am paying the same amount for half the miles traveled because I am dropping off the vehicle at a different location when there is a u-haul a stones throw away in any direction. It's doesn't seem like a much bigger inconvenience to the customer than the company to price this way. When I went to open the back it was frozen shut (not anyone fault) and when I finally got it open I noticed it had issues fully opening. Once open and loaded up it had further issues closing. After getting it to my location of unloading I found it almost impossible to open more than a quarter way. After closing and opening it a few times it finally managed to open enough to get our loud out. I'm not sure if this is a weather or mechanical issue but the door would no longer close after this final opening. When I delivered it to the agreed on drop off location both myself and the worker there tried to close to back again to no avail. He contacted his higher up and explained the situation before telling me I was free to go while he processed my paperwork. So overall, I really enjoyed the people that I encountered during this but due to the price being nearly $70 more than I expected ($20 to rent the truck plus $1 a mile for about 30 miles and $10 for gas being increased to $120+ due to the flatrate) and i'm also expecting the probability of the company trying to charge me for the back door not functioning properly, I probably won't be recommending or using uhaul again.
GAVIN K
Customer Reviews for Flowers On The Vine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty had to clean it before loading my things and it smelled bad like a mix of mildew, must and feet.
SHEENA LPlaced reservation online for pick up at 10:00 A.M. Website said they opened at10:00A.M. Store was closed when we arrived just after 10:00 A.M. It was around 11:00 A.M. by the time some arrived. He stated they opened at 11:00 A.M. Someone needs to correct the website. The gentleman was apologetic and professional. There was a view blockage on the drivers window, making it difficult to see out the window in using the blind stop mirror. A former sticker from the last customer? The front tires need to be replaced due to tread depth. I mentioned the tires to the store clerk.
DAVID F