Customer Reviews for FM 917 Storage
(U-Haul Neighborhood Dealer)

40 reviews

2032 FM 917   Joshua, TX 76058

(817) 556-0966

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 556-0966

2032 FM 917
Joshua, TX 76058

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The only complaint I would have is I had to wait on a customer in front of me that took about 45-60 minutes to get there U-Haul. Other then that the employee at the front desk was extremely kind and polite and very helpful.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

CHERYL M. 
Rating:
3.0

Customer did not leave a comment.

HILDA B. 
Rating:
5.0

Appreciated the professionalism we received at this location.

ROBERT H. 
Rating:
1.0

New staff

WILLIAM S. 
Rating:
3.0

Then I get charged 3 cents without any notification.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

carmen W. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH A. 
Rating:
4.0

Customer did not leave a comment.

JAY M. 
Rating:
4.0

The lady at this location was some what helpful, not everything was explained. She friendly and kind.

KATHLEEN LENORE R. 
Rating:
4.0

People friendly eguiptment wasn't all there nor could they order it we had to go pick up trailer at drifferent location adding to our miles and cutting g into our gas and time return to location to put or car on the trailer. Rather been able to do all at one location

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

NOAH E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Great experience, went flawlessly.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
4.0

The facility itself was very neat and well-maintained. The equipment was in good shape and they delivered what was needed and what they promised. The process was seamless and it was easy to arrange the truck online. Mobile check-in was very easy and saved a lot of time. I would like to say, however, that though I had wanted to waive the 14-dollar protection fee, it served as a default and there was no way to delete it. I suppose I could have asked the individual at the counter. In any case, it was a positive experience.

Andre P. 
Rating:
5.0

Customer did not leave a comment.

RALPH G. 
Rating:
5.0

The ladies at 917 Storage were absolutely amazing. Big shout out for a wonderful experience.

Jon-Erik A. 
Rating:
3.0

Stick to what your uhaul dealer told a customer they was going to do.

Darren W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Kerry & Tarin are the absolute best!!! So kind, friendly & really helpful. Kept in contact w me during the whole rental time for the truck. Always assuring me no problem if we needed it another day. Our move had many, many , many snags going from 1 place to another. I kept in contact w Tarin & Kerry & didn't feel like I was going to get in trouble if circumstances changed with our move. Because it did keep changing!!!They kept reassuring me all is ok!!! So nice to have NOT ONLY 1 competent employee at your business, but TWO!!! They are UNICORNS!! Great job!! They are understanding, considerate & they laughed at my crazy stories! Those 2 mAde my stressful event - allowed me to relax & get a handle on my moving situation. Wonderful group u have there at CTP & 917😄

SUSAN F. 
Rating:
5.0

Super nice people who ran the business will use again for sure.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Jackie W. 
Rating:
1.0

This was a horrible experience. I originally rented a truck in Cleburne. I then received a notice that there were no trucks available at that location, and I would need to go to the Joshua location, which was eight miles further. So I got charged extra mileage for the inconvenience. In addition, the truck was not safe. Each time I pumped the brakes, the truck would lurch forward. It happened several times, nearly causing an accident. I had planned to keep the truck for 24 hours to finish all my tasks. However, I felt too unsafe driving it, and returned it in 7 hours. As a result, my move was delayed for two days. I have used Uhaul in the past, and was very happy with the service. I'm chalking this experience up to an odd situation. However, it was significant enough to make me reconsider using Uhaul in the future.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

The customer service I received was awesome. After having a bad experience with the customer service person the night before who hung up on me because I was unhappy with the attitude they had. The person I delt with in the morning to pick up my truck was excellent!!!! I would like to give a GREAT BIG SHOUT OUT !!! To Fc FM 917 storag

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

The two ladies who ran the place where excellent and so helpful along the way

NATHAN O. 
Rating:
5.0

Customer did not leave a comment.

DELVIN Y. 
Rating:
2.0

I turned it in Sunday but there was no one there. They charged me for an extra day rental and a cleaning fee. We swept out the back but the cab was dirty from the previous user.

MICHELE L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

This truck was horrible! The drivers side door wouldn't close properly since it was bent out at the top. This caused my entire trip to be like a wind tunnel and either the frame of the truck was bent or needed a front end alignment it pulled to the left and made driving extremely uncomfortable!!

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Matthias P. 
Rating:
4.0

Not much parking space

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Kerry A. 
Rating:
5.0

The cab smelled like smoke

Bryan M. 
Rating:
5.0

very helpful, friendly, professional ...she new exactly what she was doing...cannot think of anything else she could have done ..she covered all the bases

Gail R. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
No reviews have been submitted for this location.

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