Customer Reviews for FOE Property Management
(U-Haul Neighborhood Dealer)

153 reviews

759 North Ave Ste 50   Jonesboro, GA 30236

(678) 228-8209

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 228-8209

759 North Ave Ste 50
Jonesboro, GA 30236

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The agent was very helpful, polite and friendly!

Bonita T 
Rating:
1.0

The items I requested was not on the truck as told, also was told by management that I would be able to get the item that I needed since I had a reservation, but that was not the case. Worse experience ever

Shanna D 
Rating:
5.0

Customer did not leave a comment.

Mark E 
Rating:
4.0

Customer did not leave a comment.

Stace W 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE O 
Rating:
5.0

Customer did not leave a comment.

Taiasha H 
Rating:
3.0

No one was in this location

Yasmin M 
Rating:
5.0

Customer did not leave a comment.

Frankie H 
Rating:
2.0

I was overcharged plus the website uhaul is inaccurate when it comes to gas reading. I REPLACED the accurate amount of gas and due to uhaul depending on the system I was charge inaccurate for gas milage. I WAS OVERCHARD FOR my miles as well.

Chenell R 
Rating:
5.0

I asked to have a 10 foot truck to be picked up in Auburn Alabama and then dropped off in Fayetteville, GA - I reserved this 6/11, however the day before I was told there is no truck in Auburn and that I was going to get a 26 foot truck in Carrollton, GA - totally out of the way. Therefore I was on the phone for 2-3 hours trying to get a truck. Ended up getting one in Jonesboro, GA and had to pay more. To me this was not acceptable

Ronald M 
Rating:
5.0

Advise them in ADVANCE where to park the truck (behind the building) and hours of operation. I had difficulty with your app kicking me out and no one was in the office yet to help us they don't open up until 9:00am and the equipment was due back at 7:30am. this was frustrating for us. I did not like leaving the truck and trailer unattended until the office opened up. Fortunately everything worked out well and the owner was helpful.

Valerie E 
Rating:
1.0

Need breaks and a wheel alignment. The u haul was a hot mess sorry I will never come bak at all and overcharged me. So no NEVER

Keyanna P 
Rating:
2.0

The truck was very dirty. Driver side was muddy and was not clean. Pictures available. Appliance dolly that I reserved was not there.

Deborah K 
Rating:
5.0

Customer did not leave a comment.

Quaya L 
Rating:
5.0

Outstanding customer service, everything was clearly explained, yes I recommend this site.

Ronald F 
Rating:
3.0

Customer did not leave a comment.

Denia H 
Rating:
4.0

Customer did not leave a comment.

Randall L 
Rating:
3.0

Truck that was given to me needed maintenance repairs in the form of alignment as the steering column has a lot of free play when driving and when brakes was applied it pulled heavy to the left.

Patricia B 
Rating:
5.0

Every thing was great 😊

Jennifer B 
Rating:
2.0

There was no one there. If I had known they closed early I would’ve dropped the truck off before they closed. I still dropped the truck off a whole day early with no type of refund. And they didn’t check it in until the main office called to see if I had turned in the truck. I would not recommend returning a vehicle to this location unless it is during the week while they are open

Jacqueline K 
Rating:
5.0

Better communication skills. I was setup with a different location and had a truck reserved for 9am. When I arrived at the prescribed location at 9:00am they were closed and didn’t open until 11:30. When I came back at 11:30 there was no one there. After much deliberation with customer service, I was finally able to get a new location to get a truck. It was a terrible experience.

Randy A 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
4.0

Customer did not leave a comment.

Brandon R 
Rating:
1.0

Charged me for equipment I didn't have I drove under my the mileage I suggested and putmore gas in than I used and I still charged fir that

Christopher J 
Rating:
5.0

Customer did not leave a comment.

Chacarri G 
Rating:
3.0

Customer did not leave a comment.

Ivette V 
Rating:
3.0

Customer did not leave a comment.

Demetric K 
Rating:
5.0

Customer service was excellent. I will rent from this location again

Joseph D 
Rating:
5.0

Customer did not leave a comment.

Jada P 
Rating:
1.0

The location had a small sign saying u-haul. I got there at 9 and they were late opening. I ordered an appliance dolly and they had none.

Dominick J 
Rating:
5.0

Customer did not leave a comment.

Dawn P 
Rating:
1.0

Terrible experience, reservation was not guaranteed

ADEDOTUN A 
Rating:
5.0

Everything she did for me was as close to perfect as I think it could be for me, as for as SERVICE.

David B 
Rating:
3.0

If the utility and furniture dolly’s were not available adjust the invoice and contact the customer. Don’t wait, hold the deposit and not reach out. It’s disconcerting. As a single mom, being forced to move 2 rooms of furniture without a dolly and then having the money held for it, is wild.

Jayelyn L 
Rating:
3.0

I just don't like the system. By the time I figured it out, my time passed so I had to call customer service to gain access to the key. I guess if I was more savvy, it would have went smoothly. The customer service rep that ended up helping was very patient and pleasant

Catherine H 
Rating:
1.0

I was over charged by F.O.E Property and Uhauls Smyrna.

Carlos W 
Rating:
4.0

Place was closed no personal contact. It was hard to find locations because it was in back of bldg.I drove around looking for drop off .I got text letting me know in back of bldg.You need better instructions for drop off.

Barbara C 
Rating:
3.0

This location was excellent. You just can’t find it at night. The Uhaul sign is in the window but not out in the type of the location. It was dark at night. The truck was kept in the back of the building and you literally have to stay in the front of the building to get the internet location connected to the wifi to link you to being present and at the location. It is a fun scavenger hunt but don’t be in a rush there as it is an hour wait of a whole lengthy process to follow steps by the app then by internet at night to obtain the truck and then the key.

Melvin G 
Rating:
5.0

The dolly and blankets were not in the truck and I requested both.

TED L 
Rating:
5.0

Qouayh helped me and she was so polite and knowledgeable. This location was fast at getting me the equipment I needed and helpful with setting everything up.

Myles L 
Rating:
3.0

Customer did not leave a comment.

Rhonda J 
Rating:
1.0

I requested and paid for a dolly but the site doesn’t carry dollys- I have yet to receive my refund. I had to go to another location to get a dolly which was a huge inconvenience. The cabin of the truck was filthy from previous rental.

Kenya E 
Rating:
5.0

Customer did not leave a comment.

amber m 
Rating:
4.0

Customer did not leave a comment.

Dylan W 
Rating:
4.0

Customer did not leave a comment.

Salina W 
Rating:
5.0

Good customer relations

Mark Q 
Rating:
2.0

I personally feel that there should be a note on the door of the 759 North ave. , suite 50 , Jonesboro , Ga. establishment stating that the vehicle parking and the drop box are located in the rear of the facility .

joyce j 
Rating:
2.0

Customer service was unprofessional. I wasn't given a receipt. Location was hard to find. I never checked the truck out before driving, didn't know how much gas was in it until I got in. When time came turn truck back in, the office was closed. I was told nothing about returning the truck except bring truck in the back of building. I didn't know what to do, so I just parked truck and put key in drop box. This was on Fri 9/29/23 and today is Sunday, October 1st and I have yet to receive a receipt as to what my charges were. I would like for a representative to call me. I can be reached at 574/310-7344 Tina Cotton

Tina C 
Rating:
1.0

There was no sign to where to park the returns. It was on their close day. I had to ask the next door guy where do people return and he told me the back. I felt unsafe trying to take pictures to upload to return the trailer. Had a trouble uploading it and the guys in the suv and was driving by and came back and parked and was getting out. I had to hurry up and leave. They weren't there to pick up because from far he shouted how to rent one. I told him he call 800 # and reserve.

Mikyung M 
Rating:
5.0

Customer did not leave a comment.

Irma S 
Rating:
5.0

Continue with the excellent service that you provide. Thank You

Blenda C 
Rating:
3.0

I wish there were better instructions on where to find location. It’s in the back of a Kroger building which is scary because i was alone . Also the truck started jerking a little bit and the gas was on e almost which was inconvenient to my schedule.

Nyesha T 
Rating:
5.0

Customer did not leave a comment.

Kora A 
Rating:
2.0

The vehicle check engine light was on and the left rear view mirrors were missing. These should be remedied and replaced respectively.

Hadley L 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P 
Rating:
5.0

Customer did not leave a comment.

Antwan W 
Rating:
2.0

The representative was late to the store. I had to rush to make my move appointment with the movers due to the delay. At first, I was told they didn't have my reservation even though I received email confirmation and a phone call from a Uhaul representative the day before. Noone was at the store when I returned the truck. The drop off procedures were not clearly communicated to me. I didn't receive notification to check in until after my reservation. This was a very stressful experience on top of an already stressful situation.

Kettely J 
Rating:
5.0

Customer did not leave a comment.

Susan M 
Rating:
5.0

The rental, pickup and return was very easy. I was very happy with the customer service and equipment rental.

Susan M 
Rating:
3.0

Customer did not leave a comment.

Quiefa S 
Rating:
5.0

Customer did not leave a comment.

ROXANNE D 
Rating:
3.0

No one was at the location upon my returning the truck the same day of rental. Only a sign on the door with instructions. Now, you all are trying to charge me for an extra day when I turned the truck in the same day.

Patricia J 
Rating:
2.0

Your agent needs to be on time arrived late. The cab was dirty.

Miguel M 
Rating:
5.0

Staff was professional, quick and friendly

Carson W 
Rating:
4.0

Customer did not leave a comment.

dionne w 
Rating:
3.0

Be Open To Give Out The Keys Of The Original Vehicle That Was Intended To Be Rented.

Davonte H 
Rating:
5.0

Customer did not leave a comment.

Stacy B 
Rating:
5.0

Customer did not leave a comment.

Dariel R 
Rating:
4.0

Customer did not leave a comment.

Brandy M 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
2.0

the customer service was great. The lady that provided the service was professional and courteous.

Marcus C 
Rating:
4.0

Make sure enough equipment is available.

Lester V 
Rating:
5.0

Customer did not leave a comment.

Stephanie D 
Rating:
3.0

I didn’t like having to park the truck in the back of the building.

Deevika B 
Rating:
5.0

Process was simple. The representatives were friendly and helpful!

Shalanda C 
Rating:
4.0

Customer did not leave a comment.

Crystal D 
Rating:
5.0

Customer did not leave a comment.

marcie w 
Rating:
5.0

Everyone was nice.

Shontelle H 
Rating:
4.0

The driver’s side door needs repairing but other than that the vehicle was fine.

WANDA A 
Rating:
5.0

Customer did not leave a comment.

MARY B 
Rating:
5.0

Everything went quick and smooth.

Dariel R 
Rating:
5.0

The agent assisting me here was very pleasant and persevered to straightening out the dreadful situation caused by the check out agent. She made several phone calls.and was extremely patient and professional even after having to explain the problem to the field manager several times. I was extremely fatigued from the move but maintained my composure . Problem finally resolved .

Mary D 
Rating:
5.0

Thank you so much for excellent Customer service

brittney r 
Rating:
5.0

Customer did not leave a comment.

THU L 
Rating:
5.0

Customer did not leave a comment.

Derric D 
Rating:
3.0

Customer did not leave a comment.

DOROTHY T 
Rating:
5.0

Good friendly service. Made rental easy.

Joe A 
Rating:
5.0

Its ok

Marvel C 
Rating:
4.0

N/A

CLEO J 
Rating:
5.0

I still think this location should Sanitize the vehicles, for example wipe door handles and steering wheels ect.. When i Sanitized it before use it apears it havent been sanitized in a long while.

Wiley H 
Rating:
3.0

Customer did not leave a comment.

Ashley B 
Rating:
5.0

Customer did not leave a comment.

Russell W 
Rating:
5.0

NA

Lawrence B 
Rating:
5.0

Great Service and the hand truck they had was very useful

WESLEY J 
Rating:
4.0

Customer did not leave a comment.

SHANNON P 
Rating:
5.0

was using Riverdale location and very poor experience there but for the 759 Jonesboro location was very good. I recommend keys being in the lock box when an appt is set for pickup

Chandy K 
Rating:
2.0

Customer did not leave a comment.

Adel L 
Rating:
5.0

Customer did not leave a comment.

james h 
No reviews have been submitted for this location.

Additional Services at this Location

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