Gentlemen was very nice, and helpful. Please tho that the uhaul online has the gentlemens hours wrong on there website, felt bad the guy had to get up early when uhaul cant update there site to the right hours. But guys was very nice and helpful. Uhaul the company needs to listen to there providers and update there website correctly. Would come back to this location in a heartbeat. A++++++++
sharon M.
Customer Reviews for Food Mesto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off location on the instructions was different from where the equipment is actually stored. There was no key drop box at location listed. Overall, confusing instructions. Recommend changing location in the drop off/ return instructions to actual storage location.
Philip R.Nothing
Cindy W.actually have the truck at the original location where it was reserved. I had to drive 80 miles out of the way to get the truck. The location was fine, but the process was horrible
Tom P.Uhaul failed to inform me that we would be paying a deposit for the rental. The local guy at least knew what he doing and now it will take a week to get the refund back from Uhaul. It's also funny that Uhaul says that they have no management or supervisors. This was a military move for me and the WORST experience I have ever had. I will not use Uhaul AGAIN!
JAMES Z.No help hook up the trailer and tail light pigtail was 6 inches long.....seriously did not reach past the ball socket on the tongue. (WTF?)
john B.Although the location was a good pickup point, it was over an hour drive round trip for me to pickup the truck. I had Fairbury as my pickup point and nothing was there. So that was extra fuel I had to use to get the truck to the original start point. If a customer needs to drive that far out the way then the added mileage that received was good, but a discount on top of that should have happened. May not use Uhaul again if I have to drive that far to pickup a truck
Jerad B.back roll up door was missing cable on left side. made it hard to open door. I had rented a 10' truck. they only had a 15' truck. Amber on the phone said i would get a free upgrade. that did not happen. you should tell your employees not to lie.
JOHN K.Everyone was very nice and helpful.
Kimberly A.great system. super convenient.
chris P.I wanted to rent the 15 foot uhaul, but there wasn't any available neat me. However, there was a 20 foot one available. Since I had originally wanted the 15 ft one, they lent me the 20 ft one for the price of the 15. They were very nice people, thank you!
April D.No complaints, no problems, and very helpful.
doug S.The fueling instructions were very deceitful and we ended up putting 1/4 tank extra fuel in the truck before drop off so I felt ripped off and lied too.
CHRISTIAN B.Just dropped it off
Philip B.It would be helpful to have a red flag on the hitch as we were hitting our legs on it when unloading
jane R.Yes
Hector L.Love this place in small town friendly people. Has amazing deli food to grab n go.
Rebecca H.When I arrived to pick up the car carrier the attendant told me that she was not allowed to leave the building and could not come out to help me hook up the trailer to my truck. The store had no customers and they were not busy. The trailer hitch was stuck and I couldn't get it on the hitch ball of the truck so I asked for some instruction to guide me thru my problem. She had no instructions to give me and told me that she didn't know anything about the trailers. I asked to speak to the manager and she called her "boss" who RUDELY told her that he "didn't have time for this" and hung up! I returned to the trailer and after a lot of testing and adjusting finally figured out that the coupler knob was jammed all the way closed. We freed it with a pipe wrench and hooked up the trailer. When we inspected the tire pressure the two back tires were low. One was at 15 lbs. so I asked the clerk for an air hose to adjust the tire pressure and she told me that I would have to find air someplace else. They have no air hose. What are these people doing renting heavy equipment to the public. Michael J, Erisman 302-424-0675
mike E.Excellent customer service. Much more efficient than other locations I have used for pick up. In, out and on my way in less than 10 minutes, which I greatly appreciated!
MIKE S.Lady did an excellant job
david C.I originally rented the U haul from the Dubois PA location but I waas told to go to Curwnesville which is 30 miles from my home. I was charged extra mileage which I feel was not appropriate
THOMAS S.Decrease the amount of time it takes to complete order process. It took 1 hour to complete the rental process from start to finish! It has never taken that long to complete a rental usually it's in and out in about 10 minutes or so. Have the rental agent properly trained on the program that is being used for the rentals. Also, have the prices posted. That way there is no confusion. It's pretty bad when the person running the show has no idea what the prices are. Had this location not been the only place in town to rent a tow dolly I would have taken my business elsewhere. I will not use this location again nor would I recommend to anyone else.
KENNETH W.The rental was set up days ahead of time yet I still had to wait almost an hour to get everything done.
HUGH D.