Customer Reviews for Food World
(U-Haul Neighborhood Dealer)

Rating:

5.0

Require to review vehicle for maintenance such as engine light and exact level of fuel when providing to customer.

Rating:

4.0

The person we worked with was very pleasant and professional.

Rating:

3.0

I recently rented a U-Haul and was really disappointed with the condition of the vehicle. As soon as I opened the door, I was hit with a strong smell of cigarette smoke. The interior smelled like it had been smoked in for days, and there were ashes in the cup holder and all around the cabin. It was unpleasant to drive and made the whole moving experience less comfortable. I expected a clean, well-maintained vehicle, but unfortunately, that wasn’t the case this time.

Rating:

5.0

Really really good , no comments to add.

Rating:

5.0

Customer Service Always Professional Vehicles are available, clean, and drive well.

Rating:

1.0

Absolutely horrible experience. You all are a bunch of thieves and I’ll never visit you again and I blasted you on social media so no one else will get taken advantage of like I did. You dirty rotten thieves! You should be ashamtpd what you did to me. I hope your business suffers greatly for what you did to me!!

Rating:

3.0

The Pros: The location in proximity to my address was the reason I decided on this site. The store rep was kind. I reserved a hand dolly but the store didn't have one but I was given an appliance dolly for the same price. The Cons: I checked in on my mobile as I selected but I still had to to the complete check in again once at the site. It was a lot of time wasted. If I knew I had to check in again, I would have not opted to check in via mobile. Also, the mileage that was noted on the receipt was different than the mileage on the actual truck by 3 miles, therefore I was charged an additional 3 miles of which were not mine. Lastly, the check engine light was illuminated on the dashboard from the time I picked up the truck. I used it regardless in hopes it won't breakdown while I was using it.

Rating:

5.0

—-

Rating:

5.0

I love this place. They are friendly and prompt. They always have trucks available.

Rating:

3.0

Rental dollies were not in truck, which I paid, and there were leaves in the back of the truck.

Rating:

3.0

I ordered there to be a dolly with the van, but there was no dolly when we picked it up. Hopefully, this has been removed from my bill.

Rating:

5.0

The staff is amazing and the location was perfect for us.

Rating:

1.0

The pick up location owner store did not open until 10 am and my truck was scheduled for 8 am. The owner did not treat us well he was not prepared the truck only had a quarter tank of gas and he showed racial bias towards us he decided to check out the white man before us even though we were there waiting for a long time to pick up the truck for the other man ever entered the store. he had to search all the trucks for a dolly because he couldn't find one. Overall we will not pick up here again. He also took a picture of my husband's ID on his cellphone even though he did Not do that for the white customers it's very offensive to be treated like a criminal when we are Not!

Rating:

5.0

Great prices

Rating:

2.0

The Uhaul was very dirty and smelled like cigarettes, and the AC knob was broken off. Thank goodness we had a local trip. If we needed a uhaul for a long trip, we couldn’t have tolerated this one for very long.

Rating:

5.0

Uhaul executive is a nice person

Rating:

4.0

check engine light is on blankets left in truck cab and cargo area i did not request them and they were in the way truck was not clean in cab

Rating:

5.0

vehicle was very dirty in the cab was not cleaned prior to my pu

Rating:

5.0

vehicle was very dirty inside the cab the change oil light was on making me wonder if it was safe to drive AC seemed spotty at times

Rating:

5.0

The only difficulty encountered was at the end (i.e., return) of this most recent rental during the photographing of the dash to document the fuel level & odometer readings. The difficulty, specifically, was that the app only allowed its photo module to take the photo & then it didn't even progress any further with the return portion of the app. However, since the picture it took was too blurry to even see ANY of the odometer numbers, that part of the return process was rather futile anyway.

Rating:

5.0

Clean and maintain shared truck in passenger area. Be honest when reporting gas used. I was billed for gas because they reported the gauge lower than actual. No worries use your credit card so you can dispute. Always keep your own records. Would not recommend this location.

Rating:

4.0

The person who helped us was fantastic, he asked what we were moving and then made two great recommendations based on what we were moving that helped immensely. The truck needed an oil change (the change oil light was on), it did not cool efficiently (and it was 100+ degrees outside). The location and ease of renting the truck were great. My recommendation would be that they upkeep the trucks.

Rating:

5.0

This is a great location.

Rating:

5.0

Great!

Rating:

4.0

The truck was very dirty in the back loading area. The inner rubber seal on the driver side completely fell off and would stay in place. The truck was hazardous to drive and should repaired and cleaned immediately.

Rating:

2.0

Truck was dirty in back,trash inside.the truck was on empty and I had to put $80 in it. Was charged for 2 days for being an hour late. I rent a lot of trucks from U-Haul and this was the worst experience of them all

Rating:

5.0

Just verify truck is cleaned out before next rental.

Rating:

4.0

Good location

Rating:

5.0

Excellent job thanks

Rating:

3.0

This was the first time I’ve rented a U-Haul from a convenience store so I was unsure what to expect. I needed something quick at the last minute to move a table, I was able to rent a van 2 hours before closing. The van was nice, it was a newer model with rear camera and push to start. There were something’s left from a previous driver. The lady who helped me was really nice and helpful. I would rent from here again.

Rating:

4.0

Been using for over 15 years

Rating:

1.0

The guy at the counter was rude and tried putting me in vans with either check engine lights on, flat tires, or burned out headlights. Ended up having to downsize to a 9ft van because none of the 10ft trucks were safe enough to drive. Had to make more trips and was more of a hassle all because the trucks were horribly maintained.

Rating:

1.0

Would never recommend this place. Terrible customer service. Didn't have truck ready. Had to wait over an hour. Over charged me.

Rating:

1.0

Be honest with the customer about the mileage used. Also tell the customer about the mileage rates for usage 2 and from their destination!!!

Rating:

5.0

Parking lot was difficult to park a 20-ft truck.

Rating:

1.0

For starters, the mileage that they put on the paperwork was incorrect. They claimed I traveled 48 miles, in addition to the 20 miles I already paid for, when I literally went less than 5 miles away. They also lied and said that I returned their truck with an empty tank, when I stopped at a gas station right before I returned their vehicle. Thankfully, I had pictures to prove that they lied and tried to steal from me. If I hadn't had evidence, I would've had to pay over 120 dollars for a three hour rental.

Rating:

2.0

I was very shocked when I arrived to pick up my truck and was told my wife just drove off with the truck. I left the house and my wife to pick up the truck so I knew it was not my wife. So someone without the same name or address was able to pick up the truck I reserved and have the bill paid by my credit card on file is a little concerning.

Rating:

3.0

Car was pretty filthy, door close sensor was broken, but over all a painless check in and check out process.

Rating:

4.0

All the personal that I encounter were very friendly and helpful it was the organization of UHaul that was a poor experience.

Rating:

1.0

The front right mirror of U-HAUL was not working causing significant safety issue. The front desk was informed but not sure if it will be taken care.

Rating:

3.0

vehicle reeked of smoked cigarettes; trash and smoked cigarettes in passenger compartment. trim missing from windshield. seat torn up - had a cover that kept coming off. worst uhaul rental i've ever had to deal with.

Rating:

5.0

I've rented from this location several times and recommend them highly. The staff is friendly and accommodating.

Rating:

5.0

Great service

Rating:

5.0

the starting milage was higher than what the odometer stated. The inside of the truck was dirty (the cab) The gasket for the windshield is coming off and banging on the cab when you drive. very distracting. I contacted the OL chat about the mileage but was still charged for the incorrect miles.

Rating:

2.0

No staff person was available or answered their locally listed number. Parking spaces were full and I had to call another place to find out how to return the truck. They walked me through the mobile return process which was helpful.

Rating:

5.0

Hard to park truck.

Rating:

5.0

nothing

Rating:

5.0

n/a

Rating:

3.0

Truck was dropped after hours. Everything has gone smoothly so far.

Rating:

5.0

Every thing went very well