Truck is not as clean as I expected but it is OkZhaoming W.
Moving Truck Rental in Germantown, MD at Food World
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Germantown, MD 20874
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The van was not ready. It was very dirty. Even some food left over. I needed to clean the dashboard and the cup holders. Also the back had bags and it was not clean.Susana G.
Truck was not clean and the mileage reported was off by 34 m iles. Thas tank was reported full bit it was missing 2 gallons of gas.MORENO C.
NEVER RENT FROM FOOD WORLD! I had made an online appointment at least a week in advance, for pickup at 10:00 a.m. The owners never arrived until 10:20 a.m. and made us re-register before giving us the keys. The worst part was shards of broken glass throughout the back, so it was obvious that they failed to clean the truck out prior to renting. I ended up cutting my hand on a piece of the broken glass, requiring first aid. The glass also became imbedded in the bottom of some of the packing boxes. Purely negligent behavior on the part of this renter. I don't expect you to respond to this post but I am hoping that you "fire" this renting center. Thank you.Michael M.
I love the location, convenience and the availability of the truck when I needed it.KEISHANICHOLE T.
poor customer service , they called me after I have dropped the truck saying you did not put a gas on it , but thanks god I took picture for gas level before I drop the truck . every time you do this to me to get extra money from me but it is my mistake cause I keep renting from you again. the truck was not clean and not well maintained it is my last time to rent any truck from youNour EL-Deen M.
The truck I reserved was not available.KEITH H.
This was a disaster. It took over 2 hours to get the key from the lockbox. First of all I booked this truck at another location and then it got changed to mobile pickup at another location. The owners of the small ma and pa grocery where the truck was parked showed up very late. There were over 12 people waiting for uhaul trucks in the cold wet rain on Saturday of Memorial day weekend. Many peoples plans for moving including ours were messed up! Then when we dropped off the truck uhaul wants all kinds of pics. This system is a disaster! Please make uhaul great again. ..we will never do this again:(Christopher H.
Overcharged us for mileage. Did not have all of the equipment advertised and said they had been without a furniture dolly for at least six or seven months.JOANNE S.
They were very welcoming and professional, I really appreciate their businessFATMATTA A.
We have never had a problem at this location.Jason K.
Convenient pickup & drop off but didn't have the blankets I ordered so it caused problems with the move. Would have been nice to know the blankets wouldn't be available before I picked up the truck. It was too late at that point to make other plans.William M.
Good customer service.COOPER K.
Site is smelly. Could not find anyone for a while. Had to stand there waiting. I rented and the vehicle had barely enough gas to take me five miles. I animist ran out of gas. I brought back the vehicle and they charged me for gas even though it was brought back at the exact same level at which I received it. The vehicle was messy and not clean both I. The front and back. It could not start when is was returning the van had to wait to have my husband come and jump start the truck h. Stewing is so loose and able to steer straight. This is an horrible site and need to be removed from uhaul services. When I got there there was another customer returning and complained about the same gas being low. Seems as if this is a norm.CLAUDIA W.
The fees were really high ($.99 per mile on top of the flat fee) and there were a couple of charges that were not explained. I was charged for gas even after I filled it. Was in a bind, otherwise I would have found another location.JEFFREY K.
Inside of truck was completely dirty. Otherwise service by the people inside Food World were great at both pick up and drop off.Karin H.
Outstanding customer service. Professional and patient.JOSEPH D.
This location was amiable and communicative. Additional to explaining company policies. Full transparency, this location was friendlier than previous location used, a hand full of times. In referencing to clarification of policy and meet and greet, verbal and nonverbal communication. If needed in the future, I will choose yesterday's location.Shamara Q.
The truck that I rented was absolutely disgusting. Stickiness everywhere and it looked like someone had sneezed on the front of the drivers side area. Lotion was on the floor along with other trash as well. In an era of covid, this is unacceptable.George K.
The truck had dirt on the floor. Should be cleaned before passing on to new customerGurdeep S.
The back storage area of the truck had broken glass and pieces of grass. Also the truck had low tire pressure and low windshield washer fluid.Jad I.
My only concern was that this location does not open untill 10 o'clock.ROBERT H.
Great customer service.KEVIN G.
The service was great at this location. She did not have the pads or the utility dolly so I went to the Gaithersburg store and got pads. I returned them to this location but the checkin person did not close the equipment contract. I went back the next morning after double checking with Gaithersburg and she said the contract was now closed. It would be helpful to provide a receipt. Overall, I had a fantastic experience with this store. Its the U-HAUL moving help contractor that was HORRIBLE. I will never use that part of the service again.LISA P.