The guy at the counter was rude and tried putting me in vans with either check engine lights on, flat tires, or burned out headlights. Ended up having to downsize to a 9ft van because none of the 10ft trucks were safe enough to drive. Had to make more trips and was more of a hassle all because the trucks were horribly maintained.
Edwin Zelaya
Food World
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Germantown, MD 20874
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Would never recommend this place. Terrible customer service. Didn't have truck ready. Had to wait over an hour. Over charged me.
Matthew TaylorBe honest with the customer about the mileage used. Also tell the customer about the mileage rates for usage 2 and from their destination!!!
Yeasever BookerParking lot was difficult to park a 20-ft truck.
Belinda MutoniFor starters, the mileage that they put on the paperwork was incorrect. They claimed I traveled 48 miles, in addition to the 20 miles I already paid for, when I literally went less than 5 miles away. They also lied and said that I returned their truck with an empty tank, when I stopped at a gas station right before I returned their vehicle. Thankfully, I had pictures to prove that they lied and tried to steal from me. If I hadn't had evidence, I would've had to pay over 120 dollars for a three hour rental.
Sheneah Allen-Morine