Customer Reviews for Foodtown Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Foodtown Mart

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dylan h. on

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tahseen j. on

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I rent from them for my business all the time will not rent from any other location

Andrew B. on

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tahseen j. on

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Always recommend this place

tahseen j. on

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Always record this place

Eric W. on

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No one offered to provide any assistance when I dropped the truck off. They took my keys and gave no further information. This resulted in me being charged for an extra day even though the truck was returned on time. Very disappointed with my experience.

Sharnetta B. on

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Poor customer service, could not find our reservation, did not have boxes at this location.

Aleksandra T. on

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My experience with U-Haul has been atrocious. I have never had such bad customer experience and it’s made me question how the company still exists. If I could - I would send a direct note to Joe Shoen. I have explained myself at least 4 times now (case # 2225629) and have spent hours on the phone. I am beyond my boiling point and clearly the company is unwilling to help me, I have wasted too much of my time and will never rent a U-Haul truck again. I have also made sure to tell my family and friends to never even consider U-Haul.

mbemba c. on

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Mark S. on

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The truck was a bit dirty in the cabin area and in the box. This location was fine but I booked it for Walker's Point for 4pm. I arrived to the Walker's Point location (1500 S 1st St, Milwaukee, WI 53204) at 445pm and was informed that I had to go to another location to pick the truck up. I got dropped off so it took a while for me to get picked up. The lady at the counter said "I guess we probably should have called you to let you know." I can't imagine a lazier response and that was awful customer service.

Willie M. on

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Cliff C. on

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Jia s. on

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I got the keys to my truck 3 hours late and it had a bad odor. I do not recommend this location!!!

SURESH G. on

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Waukisha F. on

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They were very helpful...very

BARBARA A. on

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Chris F. on

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This location is terribly ghetto ..the clerk was an ASSHOLE...that sums up my experience

Agnes S. on

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Eloise M. on

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I did not get the van I wanted I got a truck. I was charged a cleaning fee in which the truck was already dirty. I think it is a scam. Why didn’t he pick up the two pieces of paper and throw them away. He wouldn’t allow me to clean someone else’s mess. He said when I pulled up in the lot it was too late. I have done business with you guys for years and I never personally brought back a dirty vehicle. I am truly upset

tahseen j. on

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tahseen j. on

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JOHN L. on

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I was not happy to arrive home with my truck and then find that there was a LOCK on the back door. No one had mentioned it. I phoned Foodtown Mart at 3217 W Villard Ave and the fellow there didn't know the code. He said to call U-Haul. That proved impossible. So then I phoned and said I was driving the truck back to them and wanted a new one I can get into. After driving a few minutes he phoned and gave me a code. Probably his boss or someone else knew it. It took a long time because of the freezing cold weather to finally move the pieces on the lock to get the code to work and unlock the lock so we could use the damn truck. This lost us 45 to 60 minutes. Dumb fiasco.

tahseen j. on

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Best place I’ve rented from

ARETHA A. on

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Thank u it was fast n easy

Shadia S. on

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Look at the condition of the truck, gas mark and mileage WITH the renter BEFORE. I was charged for gas when I refilled the gas to the mark where I got it. When I went to return I was told there was more gas in the tank.I told them there wasn't and was still charged even though no one assessed the truck before. The operators at this location insisted on using this to take more money from you. Use another location or company whenever possible. Terrible

Kathern P. on

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It took 10 min to defrost the window on location so used a lot of gas that I had to replace. The store that U-Haul resides in stink really really bad that it made me very nauseous. The lady was very rude. My overall experience was distaster. No I won’t recommend anyone!!!

Adrian B. on

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TERRIBLE!!

sarah c. on

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Serena B. on

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tahseen j. on

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tahseen j. on

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tahseen j. on

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DONAVAN C. on

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Kevin G. on

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The location was a horrible spot in a bad area. We got a schedule confirmation for 8:15 am and were informed that this locations. Doesn’t open until 9 am. Someone at this location or uhaul scheudling really screwed up which delayed and impacted our entire moving day. When we received the truck, we were told it was damaged.

mimi f. on

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Make sure representative inspect vehicle with customer prior to leaving premises.

tahseen j. on

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nofal h. on

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tahseen j. on

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tahseen j. on

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tahseen j. on

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Chaquila P. on

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I was required to pay a $100 deposit. They did not accept debit cards. So I had to leave and go get cash. When I returned the truck I was told I owed $90. The truck rental was $19.95 and I only traveled 14 miles so that's $36.61 + tax. When I asked to see the break down of what I owed and why it was so much. I was told they made a mistake and used the miles from the wrong truck. Then they quoted me another high price. I was told that I brought the truck back late. I picked the truck up at 11am and brought it back at 2pm. I was supposed to have it for 4 hours. So I actually brought it back early. Finally, they readjusted the price to $40.50. But before doing that they still quoted me 3 different prices. They also said I purchased the insurance, which I had not. Please do not rent from this place. If you are not careful and do not request your checkout sheet before you leave with the truck like I did, they will try to rip you off.

tahseen j. on

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Best uhaul in Wisconsin always want to go and rent from them.

F nur J. on

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thanks you

tahseen j. on

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Murad D. on

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Was very happy with the service the staff was nice and the store was nice

sharita w. on

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Very helpful and welcoming staff

tahseen j. on

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Best place to get s uhaul.

mary r. on

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Kerrie K. on

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They didn’t have my miles, they didn’t know what the miles was from the last truck rental, they estimated, they took more money off my card then they communicated inside the store.

Jania B. on

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I was pleased and suggest that what you are doing is good and to keep on doing it.

Sheffeia W. on

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William F. on

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Kena g. on

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michael h. on

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Charging the customer $25 Saying that the truck was returned dirty never had this happen before with U haul .Hope I never have to rent from this location again

Brandi E. on

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The staff were rude to other customers, and the directions given were unclear which resulted in an additional charge.

ANDRAE S. on

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Rude, needs a lot of improvement, they could be renting a a lot more trucks but their not professional and very rude

Kurt G. on

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The young man who helped us was very personable Thanks

Hugh D. on

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Need more help!! I did everything online to save time still took a long time. Would not recommend!!

ANGELICA H. on

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The service was exceptional and overall a great experience

Nicholas O. on

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clearer signage for the drop box

Candice W. on

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Informed the rep about the leak, he said he couldn’t do anything about it.

Daniel B. on

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The truck was a piece of shit, but that's not their fault

VANESSA M. on

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It was excellent

Fedor M. on

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I got called at the last minute about the change in location. The location I originally chose online was not available. I was diverted to a different location. It did not look like a UHaul location. It was in an extremely rough part of town. We felt unsafe and uncomfortable. The guy checking us in literally told us it was unsafe.

Jarod M. on

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Luke K. on

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I dropped the U-Haul off prior to them being open so I did not meet the personnel but the place seemed nice.

Matthew P. on

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I was charged for 17 days when I only used the truck for 12 days. They assured me that I was confused.

LATISHA R. on

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marna p. on

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Thank you so very much.

James K. on

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The staff had to call someone else to figure out how to use the computer. The truck's warning lights went on and I was given another truck that had not been cleaned. The female staff person was helpful and quickly cleaned the truck a bit for me.

Brian W. on

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Customer did not leave a comment.