Customer Reviews for Footes Tire Service
(U-Haul Neighborhood Dealer)

326 reviews

3324 N Elmira St   Sayre, PA 18840
(just past kmart on the right of elmira street)

(570) 888-4386

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(570) 888-4386

3324 N Elmira St
Sayre, PA 18840
(just past kmart on the right of elmira street)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I called the location twice & no one answered. I walked in & the women at the counter ignored me the whole time. She was playing on her phone & talking about her personal life while I just stood there waiting for about 10 minutes.

ELENA K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
3.0

Customer did not leave a comment.

Ronald P. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The app didn't work...photo wouldn't upload to confirm return. When the service opened, someone helped the transaction to be returned. Very helpful. The app isn't very user friendly if the photo isn't accepted.

Kaaren C. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

Customer did not leave a comment.

Peggy P. 
Rating:
4.0

Customer did not leave a comment.

RICHARDA P. 
Rating:
3.0

Did mobile drop off

Holly M. 
Rating:
3.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Great customer service

Dennis N. 
Rating:
1.0

you made me pick up my truck in a different state.

William R. 
Rating:
5.0

Customer did not leave a comment.

RALPH T. 
Rating:
2.0

The lights didn't work because a fuse had blown out at the connection box in my trunk. Footes - where I picked up the trailer - were mechanics, but wouldn't look at it, as they were completely booked. I called three mechanics who couldn't look at it either. I went to an autoparts store who referred me to a chain tire store. Their employee came out, looked immediately to see if my fuse was good... showed me it wasn't, and sent me back to the autoparts store to get a new one. The autoparts employee was awesome and advised me to step up to a 1.5 amp. All was fine after that. I don't know why the mechanics place I picked the trailer up from couldn't have looked at the fuse for me. It took longer for them to dismiss me than it would have to have looked at the fuse.

Marianne L. 
Rating:
3.0

Customer did not leave a comment.

Kelsey G. 
Rating:
5.0

Customer did not leave a comment.

Tina R. 
Rating:
5.0

We dropped off after hrs so don't know what it was like on the inside

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
5.0

UHaul was excellent to work with and they really stepped up and exceeded all expectations for me and my move across the country. I will absolutely work with uhaul again and will certainly recommend them to my friends and family

Hannah C. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Brianna A. 
Rating:
5.0

Have the truck I needed 26 ft I got a 20 ft, too far to pick up right truck, causing alot of extra time have to make 2 additional trips with my pickup, said I would be getting a $50.00 credit

Todd L. 
Rating:
3.0

Truck interior was muddy and smelled of cigarette smoke

Peter C. 
Rating:
3.0

Contact customers immediately in regards to any fees owed not a month and 13 days later.

Dawn H. 
Rating:
1.0

No one in the business was wearing a mask. Nothing was clean or sanitized. We waited 20 minutes before we were even greeted. Then were given zero instructions. Simply told to "look at the app." The truck was parked in a huge water puddle. We were not given the dolly we paid for.

Kate S. 
Rating:
5.0

Customer did not leave a comment.

Jaime B. 
Rating:
5.0

Customer did not leave a comment.

Carin S. 
Rating:
4.0

Customer did not leave a comment.

Tabatha S. 
Rating:
5.0

Easy process to get a uhaul. i orderd my uhail online and paid for it . By the time I was done online I was at their. easy pick up & convenient drop off.

Michael L. 
Rating:
4.0

The vehicle was dirty inside the cab and back. There was a dirty mask and hair brush in the cab. In the back broken glass. The vehicle front was broke and leaking oil. What a pos!

Stan N. 
Rating:
4.0

Customer did not leave a comment.

Aaron D. 
Rating:
1.0

There was no one at the location. The door was closed at 3pm during business hours, no explanation on the door.

Miriam O. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

Melody B. 
Rating:
4.0

The truck could have used an alignment and wipers. Specifically for a 12 hr drive it could be a hand full at times and rains for 6hrs of the trip.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Very friendly and helpful staff

Chris W. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
3.0

Inside of the truck bed smelled like a farm. Definitely feel I was over charged when I only had the truck an hr and a half total and went less than 50 miles.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Samie W. 
Rating:
5.0

Customer did not leave a comment.

Randy Z. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Tracie T. 
Rating:
4.0

Have larger trucks .

Victor M. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Thank you!

Erik P. 
Rating:
3.0

Customer did not leave a comment.

Abby D. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
3.0

N/A, location was closed at drop off, did not have any employee interaction.

Miriam O. 
Rating:
5.0

Great job as always

Ann R. 
Rating:
5.0

Make sure it's cleaned a little better .. I went to put furniture in it and there was mud in the back so I spent time cleaning it first before i could put my items in it

Richard H. 
Rating:
5.0

Better directions to the store location. Or a better GPS for me, LOL. Once I called, they got me right to the store.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY E. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
3.0

The person helping me disconnect car dolly was nice and efficient. here is my complaint. I was told in Colorado to call a 303 number to find the place I needed to return. I called that number, it was the wrong number so I called the one on the contract. The person I talked to seems to not understand what I was asking-where to return since there was no return location on the contract. She transferred me after being on hold for 5 minutes to someone else in Wilks-Barre. They transferred me to someone named Jack. He finally got the drop off location changed and fixed for me. It was a pain getting to that point. My biggest complaint was the equipment issues with tail lights.

Brian S. 
Rating:
3.0

The truck was filthy when I picked it up. I had to sweep out the box before I was able to load anything. The cab had mud on the floor on the drivers side and a pair of sunglasses was left in it. So I know it wasn't even looked at between uses. It ran well and no other issues.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

Communicate better on fees. And what kind of monies are needed. Was supposed to pick up at 830am. And got the run around until 940am.

Cara M. 
Rating:
4.0

Make sure they get a truck with a ramp to load/unload. Ours did not have one and it was a REAL pain to lift things high enough

David L. 
Rating:
5.0

I wanted a ten foot truck and the website allowed me to reserve one even though this location only has a 15 foot option. I wasn't happy to have to pay more and not know this immediately upon reserving. Other than that, I would rent again and recommend this service.

Matthew B. 
Rating:
1.0

Uhaul changed the pick up location less then 24 hours before I was scheduled to move. Also charged me for going over my miles even after I explained to 3 people how far I was going.

MELISSA W. 
Rating:
2.0

First, the people who helped me were terrific. No issue there. The facilities were from another world. Primary business is tires and vehicle repair. The equipment performed perfectly except two things; the windshield wipers sorely need replacement especially the passenger side second the cab was not clean and smelled like a boxing gym locker room - the whole trip

Michael R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

Well I Was Given A Price Wen I Order Online,Of What It Would Cost Me And Wen I Picked It Up, It Cost Me 200$ More, And Was Realy Not Happy With That.....

christian S. 
Rating:
5.0

The staff at Footes was very friendly and helpful. I moved across the state so I probably won't be able to use them anymore but I'll be referring friends and family in the area to them.

jason H. 
Rating:
3.0

Footes Tire Service did nothing wrong, they were great to add axtra miles for us because of our inconvenient situation. My reservation's location (that I made two weeks prior to ensure I had a truck) got changed the day before I had to move out of my house from Uhaul Ithaca: 343 Elmira Rd, Ithaca, NY 14850 to Footes Tire Service. I had to drive an hour away to Footes Tire Service with a friends car that added a total of 2 hours to my (already) long 5 hour drive. Two other neighbors of mine in Ithaca got screwed by Uhaul this same day and couldn't get any trucks. July 31st is the most common move-out day for Ithaca and Uhaul should anticipate this with MANY more trucks.

Libby R. 
Rating:
3.0

Customer did not leave a comment.

Seungho J. 
Rating:
1.0

Better equipment and employees

Jason P. 
Rating:
5.0

Service was quick and very friendly! Much appreciated.

jerry W. 
Rating:
4.0

I needed a trailer for a 1 day trip from NC to NY. I asked for a 3 day rental just to make it easier on us, so I could pick up the day before and leave early in the morning the following day. I ended up with your minimum!!!! A 4 day rental!!!!! I did not like that at all. I didn't need it for 4 days, but had to pay for 4 days.

micheal W. 
Rating:
5.0

I can't think of anything, these people are great, every time I need him some sort of vehicle for towing or trailer they've always been outstanding and equipments been well-maintained and clean

Dana P. 
Rating:
2.0

Didn't have a dolly for me. Uhaul came dirty.

Daniel R. 
Rating:
1.0

My poor rating does not reflect on Footes at all. They were very professional. My complaint is with my entire booking experience. I was notified less that 24 hours in advance that I wasn't going to get the trailer that I reserved 2 weeks before. "It isn't available"!! My original agreement with U-Haul was not honored. Very frustrating as my time constraint was very limited to start with. I had to go 20 miles each way to find a trailer to suit my purpose 1 day earlier that I had anticipated throwing my transport and return delivery off by 16 hours. Totally unacceptable!! Then when I got home after unloading the trailer and returning it to the return site 3 miles from my home my daughter informed me that I received a call from the Ithaca U-haul stating that I was late returning the trailer to their site and a customer was waiting for it. My paper work shows that I was supposed to return the trailer to the site that I returned it to. Why would I choose to return a trailer to Ithaca which is 20 miles away when I can return it to Rodman's which is 3 miles away? Makes no sense. This experience took a college graduation day which should have been a joyous day into a very stressful experience. I will relay this experience to my co workers and friends. I will not use U-haul in the future. I have to reiterate that this experience does not reflect negatively on Foote's or Rodman's. They were wonderful people to deal with. My negative review goes much deeper into the management of U-Haul. Sincerely Bill Miller

William M. 
Rating:
3.0

Customer did not leave a comment.

Julie J. 
Rating:
1.0

Customer did not leave a comment.

Trevor C. 
Rating:
3.0

The reservation we made online wasn't in their system (I received an email confirmation of the reservation that had all the correct information on it). Unknown if it's the fault of the Sayre location, but nonetheless we made a new order and everything was fine. Regarding the trailer, one of the tires had almost no tread on it. The hookup was seamless though, the gentleman knew exactly what he was doing and very professional.

James J. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Cab floor was covered with dried mud

Ron C. 
Rating:
3.0

N/A

Brittney E. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
3.0

Dropped off unit on a Sunday; keys/contract in drop box.

Forest B. 
Rating:
5.0

Customer did not leave a comment.

EMMAUEL U. 
Rating:
5.0

Customer did not leave a comment.

Meghan M. 
Rating:
3.0

There wasnt much for parking.

amanda R. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie J. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Very friendly staff. Would definitely rent from them again

Carrie P. 
Rating:
5.0

Customer did not leave a comment.

taylor S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Gloria B. 
No reviews have been submitted for this location.

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