Customer Reviews for Foothills Grocery & Deli LLC
(U-Haul Neighborhood Dealer)

68 reviews

1681 Hwy 21   Thurmond, NC 28683

(336) 874-2290

Location Hours

  • Mon-Sat: 5 am - 9 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(336) 874-2290

1681 Hwy 21
Thurmond, NC 28683

Services at this Location:

Location Hours

  • Mon-Sat: 5 am - 9 pm
  • Sun: 8 am - 6 pm
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

doug G. 
Rating:
5.0

This location has exceptional people! We were treated like family

Randall M. 
Rating:
5.0

Very friendly service! Would recommend anytime.

Warren T. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

this location was very helpful. But the place in Elkin where I reserved the truck did not give me the total amount of renting truck or tell me about if paying with cash if was extra $100.00. It would of been nice to know the exact amount when I picked up the truck.

marylou G. 
Rating:
5.0

Super friendly and helpful!

Melissa C. 
Rating:
5.0

worked hard to help me get the equipment efficiently

Ivan O. 
Rating:
5.0

We have returned four rentals to this location in the past few months and they are always great to work with.

CLYDE C. 
Rating:
5.0

Customer did not leave a comment.

Herb P. 
Rating:
5.0

Customer did not leave a comment.

CLYDE C. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

The people at this location are exceptional kind and helpful.

Daron M. 
Rating:
5.0

I ordered a 6 x 12 trailer via uhaul.com. At pickup that morning, the trailer was not there. So I had to take a 5 x 8. It was too small for the things I needed to carry (2 hours away). So I will need to make another trip :( UHaul's system thought the 6 x 12 was available at that location, but it definitely was not.

John F. 
Rating:
3.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

The personnel at this location was lovely. They were efficient with the return and just super nice to work with.

Daron M. 
Rating:
5.0

I was treated with courtesy and the truck was perfect! I will definitely recommend Foothills Grocery to my friends.

Eddie B. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJOHN M. 
Rating:
5.0

When the locations have issues they need to be able to call their Rep that will answer the phone.

Keri T. 
Rating:
3.0

Did an after hours drop off.

JAY M. 
Rating:
5.0

The ratchets have seen their better days on the car hauler but still serviceable. Fast Friendly service.

CHRIS G. 
Rating:
5.0

Easy pickup and return even though the store was very busy. They got me in and out quickly and were very friendly.

Jim M. 
Rating:
5.0

Very helpful.

Tim E. 
Rating:
5.0

Customer did not leave a comment.

Miriam C. 
Rating:
5.0

The only think i can complain about the seat belt was always making a noise behind the drive side very loud the belt was slapping the back on seat were ignored

bobby B. 
Rating:
3.0

Customer did not leave a comment.

Giles R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN F. 
Rating:
2.0

U-Haul "office" located in a small, back room in a convenience store(!). Only one U-Haul employee, who's there for limited hours. How about a legitimate facility that is staffed with more employees and extended hours?

carl S. 
Rating:
5.0

Customer did not leave a comment.

Vincent V. 
Rating:
5.0

Mr. Brooks was wonderful to work with in getting us a truck--he went way above and beyond the call of duty, and we do appreciate very, very much that effort. The truck was clean, but it was in serious need of an alignment. It was a 26' that we filled and had a six hour drive to make with it. It was not a fun drive. It was almost like driving a bucking bronco. We did make it and we do appreciate all the help we got from Foothills Grocery and Deli.

Jacky A. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Check in was quick and efficient. No issues with the return.

William B. 
Rating:
5.0

Very friendly and professional.

WILLIAM A. 
Rating:
3.0

Have the truck available that is reserved. I reserved a 20 footer got there none available anywhere had to take a giant 26 footer.

Charles W. 
Rating:
3.0

Was stated to have 24hr returns. When we dropped off the uhaul and returned it via internet. We that the location had a broken key return and when we went inside to return the key they had no idea you could do that by internet.

Chad H. 
Rating:
5.0

Friendly staff and wonderful

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
4.0

Customer did not leave a comment.

jon T. 
Rating:
5.0

I have had several rentals recently. This time I was told I did not meet the minimal assurance and had to provide additional references.

GREG W. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Marcus G. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Kind of slow renting and returning equipment, but people are friendly. Equipment was in good working order. Lots of room for easy hook up and drop off.

Mark C. 
Rating:
4.0

They were great to work with.

Barbara S. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
1.0

We were told we could drop off our rental in Sparta. The location in Sparta was very shady... a deserted business. We tried to call Uhaul but no one answered. We decide to take it to another location that had been texted to us. We drove to that location and it looked like a real business. So we left the truck there. We then got a call at 6:30 am asking about the truck and then CHARGED us an extra $63!!! We have been on the phone ALL morning and still no resolve!!! Not happy!!! Please have someone call me!! ~ Shana (336) 406-4100

shana W. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
4.0

Customer did not leave a comment.

wayne W. 
Rating:
5.0

Customer did not leave a comment.

Jiri S. 
Rating:
5.0

Super nice and very accommodating staff. Loved this U-Haul facility and will definitely use them again. I hope that now they will have me in their computer files so that I don't have to go through the U-Haul rental process again, so I guess the only negative that I have is of the U-Haul corp. reservation and paperwork system, it is way to tedious and in need of an upgrade.

DAN B. 
Rating:
5.0

Very good

PRISILLA S. 
Rating:
5.0

This location not easy to find on uhaul website.

rick P. 
Rating:
5.0

Customer did not leave a comment.

HELEN B. 
Rating:
5.0

Really nice and helpful

GRAHAM G. 
Rating:
2.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Extremely nice people who did all they could to make it a pleasant transaction. I would suggest an upgrade on your computer system to make it all run smoother. The truck was nice and clean and not difficult for a 61 year old woman to drive. Take care of that computer glitch and you will have a smooth operation.

june P. 
Rating:
5.0

The owner was a very nice lady. She explained to me that the owner where I rented the truck did not figure the mileage correctly therefore I had to pay the over mileage fee.

joel M. 
Rating:
1.0

It is a convenience store and restaurant. I was told I would have to wait until someone became available. Then the woman spent more time talking to people outside of the c store making my drop off experience even longer than it already was. Totally bad experience for both pick up and drop off.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

First. Location. Elkin. Not good. Yadkimvle. Helped. Me. Get to. Thurmond. Location.

beverly C. 
Rating:
3.0

Fix your trucks before you rent and damage people's furniture

james D. 
Rating:
4.0

Friendly staff, easy location to get in and out of. A+

CHRIS G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
No reviews have been submitted for this location.

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