I had to ask what the proper tire pressure should be for the trailer. I called the local office and the corporate office and both told me that it was the maximum listed pressure on the sidewall. The recommended tire pressure is not typically the maximum listed on the sidewall, I recommend clarifying this for customers. I found that the tire pressure was about 20 psi below the maximum so I inflated it to the maximum. I had a situation where I had to back the trailer at night. I recommend adding a backup light to the trailer. Overall I was very pleased with the trailer, it towed smoothly and the surge brakes worked well. My interactions with the corporate and local employees on both ends of my trip were great.
Todd B
Customer Reviews for JB Joint Base Andrews Air Force
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative was helpful and helped get through the virtual check-in on a Saturday. Even I didn’t immediately notice. The interior of the vehicle was dirty. It looked liked the previous person picked their nose and wiped it on the seat adjuster handle. There was also a plastic tooth cleaner in the driver door pocket. But other than the uncleanliness, it was fine.
Jonathan ZOnline returning is difficult it kept bouncing me off the site I took the pictures the screen just went blank I have no way of knowing whether the return went through or not
Michael IContinue to do what you are doing now for your customers.
EUGENE TEasy 24 hour check-in and pickup is the best at this location
scottie mThe virtual reservation and check in process were super easy.
Rebecca LThe owner was exemplary. I couldn't have been more grateful for his help and understanding during my move.
STEPHANIE MInside of the trailer was dirty. It had styrofoam bits on the floor, packing labels stuck to the inside trailer wall, and one of those plastic bands that’s used to hold together bundles of boxes.
Kevin HApp experience was nice along with the 24/7 operation. Manager was most responsive and helpful as he always answered his calls with professionalism, a helping hand, and courtesy.
David CExcellent Service ‼️
ANTHONY FCustomer service was great!
JUDY HThis was hands down the best U‑Haul experience I’ve ever had. The team was polite from start to finish, and the entire process was smooth with zero issues. I will always recommend the Andrews location, they truly set the standard.
Tash PBill has the absolute best customer service. I am definitely going to make this my new uhaul rental place!
BEULAH HService was exceptional so only recommendation is to maintain the same. Mr. Bill is a great ambassador for Team U-Haul!
STEDDY PMake sure that the equipment functions properly and is safe for customer use. I rented the vehicle transport, but the left wheel tie down strap was not functional. It clearly had been frayed for some time and was too short to wrap around the tire to reach the ratchet. I had to rely on just the right side wheel tie down to secure a vehicle . Very unsafe, and disappointing. I drove past several businesses to support the U-Haul location on the base because I am a veteran. I drove down to Richmond to pick up a vehicle and haul back to Bowie., A very long, nervous and slow trip back to AnDrew‘s Air Force Base. Please let’s do better. We owe our service members and retirees top quality business. That vehicle transport should be immediately deadline until the left will tie down is replaced. Accident waiting to happen.
DWAYNE WMr. Bill was very helpful and courteous. Customer service goes along way toward building return business. While I don't use truck rentals often, I will use this office again and again.
John AMr. Bill is an extraordinary businessman. He is very helpful and knowledgeable of his field. He is a great asset to the business and representation of the services. He should be up in the executive ranks of the U-Haul business. Customers need more people like Mr. Bill when conducting business. Mrs.
CYNTHIA HEverything great
Victor EThis location is not convenient to non-military personnel and should not be offered. The employee didn't have adequate equipment, so picking up the vehicle was a stressful process.
Arlene B