Customer Reviews for Foothills Storage

When we arrived to pick up the truck, the mileage on the truck was not correct. The self pick up said there was a little over 19,000 miles on the truck when there was actually over 44,000 miles on the truck. It wouldn't let me change the mileage on the check out system. Had to chat with a representative to have them help us finish check out. Then upon returning truck, we only put 81.5 miles on it but it wouldn't let us return the truck because I had to enter correct mileage and it looked like we put 24,000+ miles on the truck. I had to call customer service to get help with returning the truck. We will not use Uhaul again in the future.

I was directed to Foothills Storage by UHaul to pickup my tow dolly since my preferred location didn't have a dolly. No one present in office. Called office number on door and was told the dolly was on the lot and check out was done online. Representative said he allows UHaul to park equipment on the lot and all transactions were done online. Couldn't find a way to check out. I hookup the dolly myself And left. I called the UHaul number and after being transferred 3 times I was told dollies can't be checked out online, only trucks. They were able to check it out since I had possession of the dolly. The tire pressure in both tires was low. Fortunately I had an air compressor at home. Never will use that location. Very poor customer service at this location.

Pleasant, polite, efficient staff. Chance was very helpful.

Chase was wonderful!! Very helpful and friendly. Definitely would recommend Foothills Storage to everyone!!

Not sure

Actually checkin the trailer when it is dropped off, not two days later after several follow up calls to local personnel and the uhaul 800 customer support center to get contract closed.

We did not get the dolly we had reserved

Showed up over an hour before closing and nobody was there and doors were locked. Had to do the after hours self turn in, even though I was early.

Difficult to locate entrance.

When we went to drop off the car carrier there was noone to be found, its a storage unit place, gate was open but noone around and noone would answer the phone, I had to take a picture of the trailer dropped off for my own proof and protect from overcharges.

While the location has lighting on the front side, the business is not lit from the approach road and it is a little difficult to find. I was dropping off at night. I was a little unsure where to drop off, except that I had verbal instructions from talking to the regional help line.

No one was at this location when I came in to return the trailer. I called the owner twice only to be sent to his voice mail. An hour after my first call he hadn't and never returned my calls. I arrived there at 4 pm and the owner promised he would be there til 6pm. Another person was there was trying to return a truck and also tried to call the owner with no success. I called U haul 1-800 number and they also tried to call the owner with no success. It appears this U haul location doesn't value it's customers. I will not waist my time with the Foot Hills location U haul location again!

The drop off location was fine. Uhaul itself has lost my respect and business.