Blake P.
No one was at the office at the scheduled pick up time.
Customer Reviews for Forest Hills Texaco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Forest Hills Texaco
William B.
Originally reserved a week ago and locations were closed but every effort was made to fix the issue and was smooth sailing since...
CH P.
Everything went well
Charles W.
Very helpful and friendly. Quick and easy. Could not have ask for better service...thanks very much.
James H.
Without knowing exact mileage---used 60 miles--turned out to be 33 miles was charged by Debit/visa for $93.00 With mileage at .89 plus $29.95 for truck. Put $15.00 to get back to 1/4 tank How do I get my diffrence back. How will I be notified? No one knew about this, but truck bogged down during take off.. and cut off twice during my time. Created anxiety. No problem with Rental . A great customer represenative.
JACK B.
It was a good experience and it worked like the operator said.
Gwennaye C.
There was a lock on the cargo door and no one had the combination. It took at least 30 minutes for them to find out no one knew the combination and cut the lock off. Also, the truck had major scratches that were not documented. Fortunately, the engine ran well and I had no mechanical problems.
Ronald T.
great service
David W.
The only complaint I have is that the strap that goes over the front tire was broken, and needed to be replaced. that is a safety hazard. The location where I picked up the equipment was great. The were very friendly and helpful.
Ronald T.
nothing
Lakendra W.
dont give out one price and charge almost double.........better customer service
Robin W.
I only dropped the U-Haul off, I never interacted with anyone. It was very dark and big trucks were parked I guess the drivers were sleep because the trucks were started and I never saw the drivers. I'm glad I had someone with me.
Christina U.
This location was awesome, the gentleman helped me unhook the trailer & I was able to leave the key after unloading the actual U-Haul truck. I would definitely rent from this location as well.
catherine A.
Don't take advantage of first time users. That's fucked up and you know it. Don't lie about the price's either. You said one amount but charged me more. No thank you. So thanks for ripping me off.
Ashley Y.
None
Latoya M.
Truck was dirty, fuel was not where they said it was
Marion H.
Had to wait to receive truck. Requested resources (utility dolly) not available, Had to ask personnel to call other locations to see if they had one I could go get.
David S.
Nothing, everything was great.
Scott P.
I highly recommend this place to anyone wanting to rent a U-HAUL. Very nice staff and actually assisted me in hooking up the trailer in a downpour. Great staff.
William R.
They had difficulties with the local computer and required processing the rental over the phone with another center. It took over 2.5 hours from the pickup time to get it sorted out. The local crew was frustrated.
Ralph C.
Free coffee lol Just keep doing what your doing.
cynthia C.
He was friendly and helpful.
James N.
Thanks
Allison N.
U Haul as a company disappointed me and made my move all the more stressful. I was called the day before pickup to say my selected location truck was not available. They gave me a different location, upon calling to confirm, this location did not have the truck either. I got the number for the area manager who was very helpful and made it right, giving me a third location that had the truck I needed. It seems U Haul does not communicate with the locations as many places didn't know when or what kind of trucks were supposed to come in.
Carla P.
They really are nice
MELVIN P.
Nothing. I was in a jam and dude was on point, no questions asked. I hope they get all kinds of business forreal.
kevin F.
The truck was not swept out when I got it, but it was no inconvenience. I did not get it any dirtier, but I carried nothing to sweep it out with, since I knew my cargo was just new furniture and I didn't add to the dirt content.
theresa H.
Answer the phone. Several times a phone call was tried and could never get through.
Robert E M.
Outstanding customer service!! This location is outstanding!! I always rent from them.. Thanks
Robert E M.
Again military discount would help support the troops!!
Milton B.
great job thanks
jeff F.
Everything was ready on time and work very well for what I needed thank you
Vladimir R.
Lee was the man in a 1 man town.
Anthony P.
Check the chains. The previous user had the chains too low and caused severe wear, I had to fix it in route to my final destination.
william N.
Check equipment before customer arrives for pickup.
uday M.
They people very helping but shot of employees no clean or maintain.
tekesha L.
Lowering the price for mileage because of weekend
VANN W.
Each rental need to be accompanied with a collie for customer convenience and not be charged separately.
Pierce T.
Extended pickup hours.
Gregory B.
Very Helpful people
Shannon H.
I have always used UHaul trucks to move, in the last year alone I have used them 3 times. This will probably be the last. It has been awful from day one. Reservations messed up, I prepared for the truck and my mom picks up the tr and has to pay more money. It wasn't much but that's not the point. Then 6 hours into her drive she breaks down. Roadside assistance comes and gets her back on the road. 1 1/2 hours later the A/C stops working. I think if it had been just one incident going wrong I wouldn't be as angry. I realized not everything that I wrote is not their fault, but the company as a whole needs to get better and stop slacking, like I said I've never had this bad of service.
CLARA R.
I'm given them 5stars
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