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Don T
Customer Reviews for Forest Hills Texaco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was during non-business hours. But the return location was fine. Plenty of room to park the truck and trailer.
Eric RThings are okay as they are.
ROGERLEWIS MPoor service
Clara NIt was after hours so no one was there.
Francis MRoaches in the truck smh.
Crystal LWe were greeted with a warm smile and Proffessional courtesy! Very helpful! Thanks U-Haul!
brady mHad trouble starting truck. Need to have it checked.
Harry CBe more friendly
PAUL CPeople were nice just took a long time to change out.
Brian FThanks for everything could not have done it without U-HAUL.
Wayne RNot sure what other charge was for? I had gas back where it was. And didn’t go over the mileage.
Stokes RI think the trucks need to be sprayed for roaches and other bugs
Alesa BExcellent service and easy to return. Very friendly.
Diane HNothing to change, Very professional & super nice.
Karen CI can't think of anything keep up the good work
Jimmie MLee was sooo professional aNd pleasant ❣️ Thank you👍🏽
MARY HNothing
RONALD TCab of truck hadn't been cleaned in a long time
Michael MI know how to connect and hook up trailer but im sure there are some out there that dont know how too. Recommend to inspect so it is safe for costumer and other people on the road .
Carl MStore was closing when I called, they left key in floorboard but no link on email to rent on line, called U haul in VA ( where I used to live) & they told me where key was & sent me link to rent on-line. Truck gas gauge stopped working while in route to MI & never corrected each time gas was refilled. Caused us some stress not knowing how much gas was actually in gas gauge. Folks on Woodlake Dr. In VA get High marks though ( Autumn & Christy & Christa) they are always professional & helpful, not to mention courteous & knowledgeable.
Jonnie AEveryone there was super friendly and helpful. A+++
Kevin BWe rented a pick up truck on line and when we went to pickup we were sent to wrong location and when we went to the one they changed it to we found out the truck was changed to a van. DO BETTER such a mess.
Tracy BKeep improving
DAVID HI was taken care timely and had no issues with the process. It was quick and efficient.
Jacqueline Di used online reservation option and when i contacted the pick up location on the day of rental I was informed they did not have the vehicle I had reserved - I had to call and find another location and had to hurry to pick up since they were closing - no one contacted me to let me know the vehicle was not where I requested to pick it up - I was lucky the other location had what I had reserved -
JOHN BPlace is a dump and smells bad. Property filthy
James TNobody there! No indication on website nor did they provide signage indicating they were closed during normal working hours (2:00 pm) on a Friday afternoon.
JAMIE BTrailer had empty cardboard boxes and full of leaves
RichardWalter CThe friendliest most respectable people I’ve ever came across
JANETTE SGreat service
Anthony BVery friendly and very helpful
Daniel BNothing. Staff was very friendly and helpful.
JAMES JThe gentleman working here was unbelievably kind and helpful.
TAMMY JGood place to rent from very friendly people
Andrew MVery friendly staff and a reasonable convenient location.
Eric KLee was amazing and so helpful. I was in and out in 15 mins.
Christopher KVery helpful staff, easy pickup
Charles MGreat service. Fast checkout / check in. Will use this location again.
Robert MNothing
LEVERN BMake sure you have trucks of different sizes available
Clifford JLee is the dumbest uhaul authorized dealer there is.
shaleena bRented truck paid for through 1800 number as I'm filing out my paperwork, a man went on the phone app and took truck from me and east tenth uhaul allowed that to happen waiting on supervisor to call me but the damage has already been done....not unreliable company will not deal with them again and I feel that the east tenth street owes me for my most difficult move........
MARTIN LNo one was at the office at the scheduled pick up time.
Blake POriginally reserved a week ago and locations were closed but every effort was made to fix the issue and was smooth sailing since...
William BEverything went well
CH PVery helpful and friendly. Quick and easy. Could not have ask for better service...thanks very much.
Charles WWithout knowing exact mileage---used 60 miles--turned out to be 33 miles was charged by Debit/visa for $93.00 With mileage at .89 plus $29.95 for truck. Put $15.00 to get back to 1/4 tank How do I get my diffrence back. How will I be notified? No one knew about this, but truck bogged down during take off.. and cut off twice during my time. Created anxiety. No problem with Rental . A great customer represenative.
James HIt was a good experience and it worked like the operator said.
JACK B