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Richard G
Customer Reviews for Fort Knocks Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
staff was very friendly and quick. we got in and out with no issues. return was just as easy. would definitely use this location again.
KEVIN DWe were never supposed to deliver to this address. Did not go here
Jason DNothing!! Everything was fantastic. I always use U-Haul when I move. Everyone was professional and friendly. It sure made our moving experience a great one. Thank all of you gal's and guys for being there for us.♥️👍🤠 Thank you Vic & Sharron Kaufhold Jr.
VICTOR KWonderful, attentive customer service. Super helpful and made our move so smooth even though a smaller truck wasn't available. I was super nervous driving a 26', but it was actually very easy. Thanks!
PATRICIA FNothing to improve on. These people are awesome.
NATHAN HThe inside of the van smelled like cow poop 💩 and beer .. I had to drive with the windows down to get rid of the smell. Never again!
PHILLIP CTTHERE WAS NO SAFETY WARING ????
JACOBO MHave furniture dolly’s and appliance dolly’s readily available. This location says U haul does not offer them anymore.
RANDALL MThe lady was super nice and friendly and loved the dog
MAKENZIE YGreat customer service!
SHANNON CDid not verify that the trailer was connected properly. A nut was not tightened sufficiently and the trailer came unhitched twice during our drive. There were damages to the vehicle and the the equipment inside.
JADE RNice facility and easy to find. I really like the upgrade safety chains/cable system on the trailers.
ROBERT WThey were so friendly and helpful.
CATHERINE MNo issues with pick up or drop off. Needed some help with my trailer hitch. They guys at the U-Haul center on Harry Hines in Dallas Texas were very helpful. They deserve some type of award. Thanks
SAMMY MI have rented from UHaul many times over the years but I have never been expected to jack up and attach a 6x12’ enclosed trailer on my own after being handed a jack and pointed to the appropriate trailer across the lot. It really doesn’t matter that I’m 69 with a heart condition. The trailer also contained a new furniture/ box dolly that they had no clue was inside. I guess I could have kept it but that’s not how I was raised. I will say that I did receive help attaching/unattaching after I tried and was unable to do it.
GERALD Kreturned unit after hours so did not interact with personnel. location was easily accessible
LEKOORY ASo nice people here. Such a cute store with tons of neat things
Weldon SSuper nice and courteous and made my rental experience very nice!!
DAVID BThe original pick up location didn’t have my truck. I was sent to this location which had the truck I needed. It added time to pick up the truck but the gentleman who had the truck was easy to deal with and really nice.
JOHN GThis was our first time renting a u-haul and they were so friendly and made the whole experience so easy.
ANN SThe person processing my rental was not friendly and messed up my reservation causing it to take longer than it should have. She rudely cut me off when I was talking. Maybe she is a great person that was just having a bad day. It happens.
Tracy BVery easy to find. Super clean.
SHARRA WGreat service! Super helpful! Would absolutely use them for any future rentals.
Ashley LNothing! Just keep doing what you’re doing! Y’all are awesome!
MARK JThey were very help and friendly
SEAN DThank you - very wonderful experience
LAURA AI did a mobile drop off. No person contact.
Reajean SThe lady that helped us at the front was super nice and helpful!
CASSIDY MPlease be aware that the correct address for the U-Haul location above is as follows: 1620 Glen Rose Road Stephenville, TX 76401
Christopher AGreat customer service! Location is easy to get to. Easy process!
KRISTIFER NAppliance dolly that I reserved was not there for me to pick up and use. Ridiculous.
KREG KEverything was perfect and seamless.
ROBERT AOnce again drop off very easy.
RAYMOND CExcellent customer service!!! Best rental in the area!!!
Teresa DThe address I was given it was just an empty lot, no sign of any uhual truck or nothing just literally and empty lot. I tried calling for assistance and they wouldn’t give me no help.
kevin mThey were very helpful at this location we will rent again!
Johnny S