Very friendly and accommodating. Highly recommend Fort Knox.
WENDY W
Customer Reviews for Fort Knocks Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Due to severe storms in Houston, we were delayed the morning of our reservation. I called as soon as the location opened to notify them that we would arrive at noon instead of our original time. I was told this would be fine. However, at 11:30 AM, I received a message stating that our reservation had been canceled and that we would need to reschedule. I immediately called back and explained that I had already spoken with someone earlier that morning and was assured our delay would not be an issue. I was placed on hold for four minutes, and when the representative returned, she stated—without apology and in a rude tone—that she had confirmed with her manager and it was, in fact, fine. When we arrived to pick up the truck, I was informed that I would not be allowed to return it to the drop-off location I had selected during the reservation process, as it was supposedly "out of their network." Instead, I was told I would need to return the vehicle to a different location nearly 19 miles away from the original site. I explained that I intended to follow the terms of my confirmed reservation, which clearly specified the return location. Rather than honoring the reservation or offering assistance, the representative insisted that I call the main U-Haul reservation line myself to get approval to do what had already been agreed upon in my booking. This created unnecessary confusion and inconvenience, and further reflects the poor service and lack of accountability I experienced throughout this rental process. Later that same day, I received a call from the individual who had rented the truck before me. I was shocked to learn that the representative at the U-Haul location had shared my personal cell phone number with this person without my consent. This is a serious violation of privacy and completely unacceptable. I called and left a voicemail requesting a callback from the manager on Saturday afternoon. No one returned my call. I followed up on Tuesday and spoke with the owner, who was equally dismissive and unapologetic. He simply stated that he would "talk to the employee" and offered no acknowledgment of the severity of the situation. I have been a loyal U-Haul customer for many years, but this experience was completely unacceptable—from the mishandling of our reservation to the blatant disregard for customer privacy and lack of accountability. This conduct is not at all aligned with the standards and reputation I have come to expect from the U-Haul brand. I hope this matter is taken seriously by you as it was not by the location.
DANA ESoooo friendly and professional! Could not ask for better service!
RONALD MMake sure the equipment is swept out
GINGER BFantastic, clean, organized location with friendly staff!
LAINE Ftruck had brake and traction control light on. There was a very heavy frontend shimmy whenever brakes were applied. The truck was had to control and exhausting after 930 miles of driving. I will not use you again.
NEAL CWhile the truck was clean, the service auto trac came on when going over bumpy areas in the road. The cruise control would go off every time this happened, making for a less than ideal five from Texas to TN. I don't think this was the fault of the location, but should be addressed for this truck. All in all, a good experience.
CHRISTOPHER SSmiles from the time I arrived to the time I left. Great assistance unloading the rented trailer. Awesome people at this location !! Thank you!
STEPHEN DThe truck had a leak and the water from the rain damage my boxes causing them to rip from the bottom breaking some of our antiques and clothing as well.
Josefina RNothing canbe done to improve this location, because the friendly and courteous staff made the experience so easy and seamless. Just finished our first trip, and will make our final trip next week. Looking forward to using them again! I do recommend pre-checking your vehicle online.
Christopher SI wasn’t pleased with the overall U-Haul rental. I booked at 15ft, but got a 26ft for the price of the 15. Which was great. Then I got there and they didn’t have a utility doll that I booked. So I had to get an appliance one, the only one they had and I got charged the price for the appliance one. The young lady working the desk said they are always out of dolls but that people order them. It would have not been good if we didn’t get the only dolly there.
BLANCA MVery friendly! And Very Nice To Deal With
JASON Cstaff was very friendly and quick. we got in and out with no issues. return was just as easy. would definitely use this location again.
KEVIN DWe were never supposed to deliver to this address. Did not go here
Jason DNothing!! Everything was fantastic. I always use U-Haul when I move. Everyone was professional and friendly. It sure made our moving experience a great one. Thank all of you gal's and guys for being there for us.♥️👍🤠 Thank you Vic & Sharron Kaufhold Jr.
VICTOR KWonderful, attentive customer service. Super helpful and made our move so smooth even though a smaller truck wasn't available. I was super nervous driving a 26', but it was actually very easy. Thanks!
PATRICIA FNothing to improve on. These people are awesome.
NATHAN HThe inside of the van smelled like cow poop 💩 and beer .. I had to drive with the windows down to get rid of the smell. Never again!
PHILLIP CTTHERE WAS NO SAFETY WARING ????
JACOBO MHave furniture dolly’s and appliance dolly’s readily available. This location says U haul does not offer them anymore.
RANDALL MThe lady was super nice and friendly and loved the dog
MAKENZIE YGreat customer service!
SHANNON CDid not verify that the trailer was connected properly. A nut was not tightened sufficiently and the trailer came unhitched twice during our drive. There were damages to the vehicle and the the equipment inside.
JADE RNice facility and easy to find. I really like the upgrade safety chains/cable system on the trailers.
ROBERT WThey were so friendly and helpful.
CATHERINE MNo issues with pick up or drop off. Needed some help with my trailer hitch. They guys at the U-Haul center on Harry Hines in Dallas Texas were very helpful. They deserve some type of award. Thanks
SAMMY MI have rented from UHaul many times over the years but I have never been expected to jack up and attach a 6x12’ enclosed trailer on my own after being handed a jack and pointed to the appropriate trailer across the lot. It really doesn’t matter that I’m 69 with a heart condition. The trailer also contained a new furniture/ box dolly that they had no clue was inside. I guess I could have kept it but that’s not how I was raised. I will say that I did receive help attaching/unattaching after I tried and was unable to do it.
GERALD Kreturned unit after hours so did not interact with personnel. location was easily accessible
LEKOORY ASo nice people here. Such a cute store with tons of neat things
Weldon SSuper nice and courteous and made my rental experience very nice!!
DAVID BThe original pick up location didn’t have my truck. I was sent to this location which had the truck I needed. It added time to pick up the truck but the gentleman who had the truck was easy to deal with and really nice.
JOHN GThis was our first time renting a u-haul and they were so friendly and made the whole experience so easy.
ANN SThe person processing my rental was not friendly and messed up my reservation causing it to take longer than it should have. She rudely cut me off when I was talking. Maybe she is a great person that was just having a bad day. It happens.
Tracy BVery easy to find. Super clean.
SHARRA WGreat service! Super helpful! Would absolutely use them for any future rentals.
Ashley LNothing! Just keep doing what you’re doing! Y’all are awesome!
MARK JThey were very help and friendly
SEAN DThank you - very wonderful experience
LAURA AI did a mobile drop off. No person contact.
Reajean SThe lady that helped us at the front was super nice and helpful!
CASSIDY MPlease be aware that the correct address for the U-Haul location above is as follows: 1620 Glen Rose Road Stephenville, TX 76401
Christopher AGreat customer service! Location is easy to get to. Easy process!
KRISTIFER NAppliance dolly that I reserved was not there for me to pick up and use. Ridiculous.
KREG K