Customer Reviews for Fort Knox Alabama Storage Exchange
(U-Haul Neighborhood Dealer)

13 reviews

441 Hackel Dr   Montgomery, AL 36117

(334) 273-8149

Hours

  • Mon–Sun
    Closed
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(334) 273-8149

441 Hackel Dr
Montgomery, AL 36117

Services at this Location:

Hours

  • Mon–Sun
    Closed
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I parked my camper here from May to September 2022. In that time, the gates NEVER worked. When I first parked, the gates worked about 3 weeks maybe. After that, they stayed up day and night. No visible security. No visible working hours. Not real sure what the manager actually does here but i can pretty much gather it's not much. There was a "groundskeeper" driving around 1 day i was there. He said he had asked the manager repeatedly when the gates were going to be fixed and the manager just said he reported it. They were also aware of vandals being on the property after dark. The groundskeeper said the manager didn't want him closing the gates at night because he didn't want to get up at 6 a.m. to open them. The groundskeeper was also aware people were staying in the parked vehicles over night and asked if anyone made their way into my camper. The icing on the cake was when i was moving my camper from the property two weeks after my conversation with the groundskeeper and noticed the main power cord to my camper had been cut off by vandals. When I confronted the property manager he "apologized" and said I didn't have insurance on my property through them and nothing could be done. All in all I give this place a 0 star rating. I will never do business here or suggest anyone use this place.

Jaime M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE D.  |  Overall Experience 
Rating:
1.0

Attendant was unaware of my rental and was surprised that I was there to rent a trailer. The door to the lobby area was locked when I arrived. Had to ring the door bell and wait a minute for the attendant to come to the door. Attendant was helpful in finding my reservation but did not help me hook up the trailer or do any safety or equipment check. The turn signals did not work, I had to fix them myself at my house.

Thierry S. 
Rating:
5.0

Customer did not leave a comment.

Leon P.  |  Overall Experience 
Rating:
5.0

Dakota runs a great operation here, and I always felt like my belongings were safe and secure. Really friendly staff and Dakota was always ready to help!

Caleb V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Unit had no light outside. Pitch dark and no security cameras. Three out of four inside lights were out. Unit was broken into by cutting the locks....no security cameras. We decided to move everything after the break in and theft.

CHRIS K.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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