Rachets that hold front wheel straps to wheels. Need to be replaced. I lubricated both of them. And still had a hard time getting straps to release. Once tighten, good luck getting them off.
DAVID H
Customer Reviews for Fort White Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fort White Automotive is our preferred Uhaul local. They are friendly and accommodating.
JEFFREY EFort White Automotive is easy to work with, very friendly and accommodating.
JEFFREY EThey always provide excellent service!
Kenneth WTruck was not available. It had towing equipment connected to it which we did not want or need. We ended up having to book a second reservation with U-Haul and wait days to be refunded.
Kaylyn RAfter hours drop off
GEORGE PFast friendly service
CONNIE PLocation was convenient t this area. Dave was knowledgeable of the equipment and renting the trailer was easy and quick. Return of trailer was also easy and quick. Thanks Dave and U-haul
WILLIAM BDave does a great job
James OOutstanding customer service
Jeffrey EThe clerk was very friendly but the trailer could have been in better shape. The rachets had apparently been in the elements for a while and were difficult to use.
John WLocation is great, unit had a tail lamp fail and a bent wheel that vibrated I also was over charged substantially the app shows it should have been 240$ I was in fact charged 310$ very unhappy with this and would like I refund on the over charge at minimum. I was forced to use an aftermarket light set on my tow vehicle due to the failed lighting system on your tow dolly.
BRIDGETT CNada todo estuvo perfecto satisfecho
LUIS NRenter (not me) did not have an email. Therefore I allowed him to use mine. You need to find another way to communicate with the customer, ie. text messaging.
Dave FThey said we returned the truck a day late and with not enough gas. Thank God we were smart enough to take time stamped photos and were able to dispute.
Jeffery DAwesome customer service
RICHARD RDave was extremely helpful in getting the right equipment for the job, he was very professional and knowledgeable of the process. The Internet was extremely spotty and really need an upgrade. This would help with the whole process.
Tony pNot the best experience.
Shera AEveryone was great
Pamela CDebbie, the nice lady that helped me was awesome. It was a pleasant experience all around good job Fort White uhaual
Dan LLocal people really easy to work with.
Jeffrey PThere were no lights on at the place. I get that's it's in the middle of the woods, but it was so dark that I didn't feel safe, let alone to be able see where to park the truck without obstructing any entrances.
Kyle DWe interrupted their lunch. We were told they would check the truck in after lunch. They did not know how to print a receipt and advised me that I would get an email. Not helpful at all. I would not do business with them in the future nor would I reccomend them.
Sue CVery clean and trustworthy equipment.
chad hI've rented U-Hauls before and they always came with dollies and blankets. I didn't check this time the interior. When I open the truck to get the dolly and start moving stuff, there were no dollies. It was Saturday, the location was closed and I had to call all around town to see if one of my friends had a dolly. Very unpleasant.
Georgina GThey are great at this location! Very helpful and friendly.
Tim DN/A
Daniel LEverything went great.
Michael OA little bit more organized in the office. I've rented before with you all and the paperwork did not look like anything that I've seen in the past.
DONALD SThanks Continue what Your Doing
Newton WAllow drop off in a different location.
Savanna MKeep Up The Good Work Thank You!
Newton WThanks Keep UpThe GoodvWork.
Newton WThe 20 foot U-Haul was full of trash chicken wings, potato chip bags, Dunkin’ Donuts box behind the seat, a dirty mask from a previous renter, also cigarette ashes, and broken glass in the back of the truck. Do you have pictures if need. Tow dolly: Could not properly secure a vehicle due to tow dolly strap broken facility was closed this was not checked before leaving the location. Do you have pics of everything.
CRYSTAL DAlways pleasant and always have available rentals
Susan DOwner was very helpful. Had equipment ready for me befire appointment time and helped me load my car in trailer. Real good experience
Jonathan STires were new, impressive. Trailer was clean. We'll rent from here again.
Frank PAwesome drop off, setup. No need to do any improvements! Thanks!
Connie Bvery thoughtful & personal
James T