Customer Reviews for Fort White Automotive
(U-Haul Neighborhood Dealer)

284 reviews

8493 SW US Hwy 27   Fort White, FL 32038

(386) 497-3343

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(386) 497-3343

8493 SW US Hwy 27
Fort White, FL 32038

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All was excellent. Truck was clean, well maintained. Customer service at Fort White Automotive was great; friendly and courteous.

Caroline R. 
Rating:
5.0

Nothing I can think of.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

JOSIE R. 
Rating:
4.0

Customer did not leave a comment.

Bobby L. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

They were on time and got me on the road very quickly. Friendly service. I will use them again, I highly recommend.

David F. 
Rating:
5.0

Customer did not leave a comment.

Karen Z. 
Rating:
3.0

Over charged me after check in.. no one bothered to check it in while i was there.. said they would get to it later.. I even told them i brought it back a few days early and they charged me for bringing it back 4 days late... I did change my contract at time of pickup... apparently they didnt bother to compare.

James H. 
Rating:
5.0

Everyone was very helpful and made things very easy.

Susan D. 
Rating:
5.0

Maybe open up early or open a little later would be nice thank you for your service will us you again if needed

Susan S. 
Rating:
1.0

Alafya trail and East colonial drive in Orlando do horrible customer service

Vicki T. 
Rating:
5.0

Customer did not leave a comment.

LAURA H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
3.0

Easy check out and friendly service.

Melody C. 
Rating:
3.0

Again no one available and no internet connection called UHaul waited over an hour on hold then when person came on said without an internet connection they could not help they put me on hold and 30 minutes later no one answered - took hours to resolve the check in process- finally where I left it I was able to talk to and they took care of it and were very nice and helpful on the phone- UHaul's phone and checkin/ out services are horrible

Loyce J. 
Rating:
5.0

Customer did not leave a comment.

BRICE W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Nice Folks

LAURA B. 
Rating:
4.0

Customer did not leave a comment.

Kristi D. 
Rating:
3.0

Customer did not leave a comment.

Alexandria M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

the only problem I have is with U-Haul that their site was down you charged me two days when I only rented it for one. my time to had to come back another day to sign the contract and pick up the trailer because your site was down

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

CARLIE W. 
Rating:
4.0

The first location was very helpful but did not have the trailer. Had to go to a second location 30 minutes further to pick up the trailer.

Richard H. 
Rating:
2.0

Dropped both units off night prior to drop date, went by the next morning to let them know about car hauler, gentlemen was short and rude, they didn't check truck in until the following day and after I had contacted customer service

REBECCA W. 
Rating:
2.0

Customer did not leave a comment.

LYNN H. 
Rating:
5.0

Great location and very satisfied

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie N. 
Rating:
5.0

The customer servic was excellent. This place is open later than other stores I called.

Freddy T. 
Rating:
4.0

Customer did not leave a comment.

karl S. 
Rating:
5.0

Customer did not leave a comment.

Joyce C. 
Rating:
5.0

Customer did not leave a comment.

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

Tanya S. 
Rating:
5.0

Nothing - great experience. The shop was closed for the day, but they had 7x24 hour return, and the owner happened to be going to the location. Very helpful and extremely friendly, we stood outside and talked for 15 or so minutes. Definitely recommend.

John C. 
Rating:
5.0

Customer did not leave a comment.

Ann L. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

morris B. 
Rating:
5.0

Customer did not leave a comment.

Dolores M. 
Rating:
2.0

The car carrier straps were worn out in the ratchets we're very hard to work but that's not the stores fault equipment needs to be maintained better

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

norman B. 
Rating:
5.0

It was all good

Larry C. 
Rating:
5.0

Uhaul website was EXTREMELY slow. Both the supplier and I had to wait for a very long time for the U-Haul site to allow us to check the trailer out to me. The folks at a Fort White Automotive where very nice and we checked other websites. They even tried to access it over cell phones. Plan to use Fort White Automotive again.

James M. 
Rating:
5.0

Dave & Debbie were courteous and helpful.

PADDLE F. 
Rating:
5.0

It's not broke... no need to fix it. Let them keep doing what they're doing.

Gregg F. 
Rating:
1.0

I was told where to drop it off at and when I went to do so I was told it was the wrong place. I would have to go another 35 miles out of my way to drop it off. I was told I was lying about where I was supposed to drop it off. I had to email customer service the copy of my paper work and it was still a problem. He said oh you are right ok hold on. I was on the phone altogether hour just to return it. All the way around this was one of the worst experience I have ever had. Blood all over my hand no one cared spending more over hour and 20 min just to return it. Customer Service acting like it's no big deal the night I returned it. It COVID and blood all over me that's a big deal.

OLIVIA K. 
Rating:
3.0

Its a 24 self check.. I preferred a person to check me in. Also charged me a 26.00 cleaning fee which I didn't think I deserved due to getting truck dirty to begin with....

CARLOS Q. 
Rating:
3.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Very nice guy, helpful and friendly. Got us what we needed.

charles W. 
Rating:
3.0

Make sure online check in is better explained and easier to do.

Danny H. 
Rating:
3.0

Customer did not leave a comment.

Meika C. 
Rating:
5.0

The truck was clean, ran perfect , great gas mileage. Best rental I ever had.

ray D. 
Rating:
5.0

Dave was extremely helpful and friendly!

CHARLES D. 
Rating:
5.0

Everything went great.

Tim G. 
Rating:
5.0

Last minute rental, had to move started to rain. Just walked in and Dave took great care of me. Thank you.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

jerry F. 
Rating:
5.0

I just feel horrible. I totally forgot to re-fill up the gas tank! I'm so sorry. Moving is very stressful and U-haul made it easier!!;o)

CYNTHIA N. 
Rating:
5.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

martin D. 
Rating:
5.0

Customer did not leave a comment.

Joan E. 
Rating:
5.0

Customer did not leave a comment.

Carlie W. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
2.0

Check the tires on both truck and car trailers. We were towing a Subaru up a mountain, in a storm,when the tire blew. We got seriously lucky. We were told it was caused by a wrong size tire. Triple check everything! That's our lives your playing with!

stephanie S. 
Rating:
5.0

Awesome owners of this location. Friendly and nice. Well kept garage with excellent parking. This location is what U haul is all about. You should embrace these owner and give them all your support. Once again AWESOME!!! Thanks, Scott

Scott M. 
Rating:
5.0

excellent service.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Dave came out to meet me & was friendly and helped me checkout. Sent me an email right from the cab of the truck.

Juli B. 
Rating:
5.0

Customer did not leave a comment.

Dave F. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Make payments easier because this is a moving experience company mostly used in cases of emergency but if you cant pay easy you cant get the uhaul.

Bobby K. 
Rating:
5.0

Excellent as is

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Kerri M. 
Rating:
5.0

Customer did not leave a comment.

Gregg F. 
Rating:
5.0

nothing the guy was perfect

kevin P. 
Rating:
5.0

I can tell that you really have no clue what you are doing, since you are saying my rental pick up location was Fort White, which was my drop off location. Pick up was Saginaw Texas. So I rated the Fort White location as excellent.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

ROSALEE R. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Very nice would recommend them for uhaul rental.

keith A. 
Rating:
5.0

Customer did not leave a comment.

joseph F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

There is nothing you can do to better improve the service. They always check my equipment in first thing so I never have to worry about it. Took the last carrier to O'Brien Florida and had issues. Love my Fort White Automotive!

Pauline L. 
Rating:
5.0

Customer did not leave a comment.

sara B. 
Rating:
5.0

N/A

William J. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Just a few more big trucks at each location

Jim H. 
Rating:
3.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Shelby D. 
Rating:
5.0

Uhaul waited till the day before pickup to tell me there was not a trailer available and I would have had to travel 45 minute to pick one up. I had to suggest that they upgrade the trailer at the same price. She should have just suggested it in the first place. Uhauls fault not location. Then when she spoke to me she had the cities confused. Very difficult to deal with.

Pauline L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Tara M. 
No reviews have been submitted for this location.

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