Excellent service and helpful when needed. Thank you for everything.
ROCKY P
Customer Reviews for Fortdick Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unbelievable my pick up was at 10am. Didn't get my truck till 1130 made my reservation 2 weeks in advance. Requested 1 appliance dolly and 1 regular dolly. Didn't get either truck was a complete mess. Opened up back to find 12 full size car batteries. And all that was said was sorry. We were on vacation. Customer service was great took care of me don't go through this location directly. U will regret it I promise u that.
SHAWN GThe physical location of this Uhaul store was the “Below Average” It was appx. 7 miles one way to the store. There used to be a Uhaul office in town but closed and the location I used was located 7 mile out of town.
ADAM HCharged a cleaning fee when I cleaned the uhaul before returning it.
TABATHA HVery easy drop off. The people there were nice and helpful
RYAN BCost should meet reflect duration and distance. I heard the same bs excuse.
Tiffany PI was charged twice, and am in the process of dispute with my credit card company.
Curtis MI saw no personnel... Really miss Crescent City location.
PEGGY SThe U-Haul truck we rented had damage to the roof and leaked during the rain. We rented the U-Haul because we live in a rainy coastal area and were moving. It rained the entire time we had the U-Haul. We had to rent the U-Haul for an extra day because we had to stop using it while the rains were so heavy it took longer to move the stuff. My stuff got wet. There was no other truck option so we made due but will probably not use or recommend U-Haul again. I told the vendor and he said sorry that happened to you.
Tessa NCommunicate skills, and be reasonable
CHRISTOPHER SJust know that I haul will tell you that you can not drop a truck off at this location and they will charge you for being late, even when you are early. U haul will also give you the option to dispute a charge but will never get back to you without constantly trying to take money from you with no notice.
APRIL BThis was a great experience. The owner was friendly and very accommodating. I would definitely rent from him again and highly recommend anyone looking for a U-Haul rental to go to this location.
CYNTHIA BThe uhaul guy was awesome! Very nice helpful and new his job Very well.
JESE SVery friendly, courteous and timely. Very much enjoyed the interaction I had
RAYMOND WThank you
Russell UCharged service fee's and insurance fee's that were not disclosed or mentioned in my quote.
Courtney CVery good customer service from beginning to end. They had the tow dolly I needed easy access
GERARD CA little tight but we got in there OK.
RICHARD SNo place to really park very difficult to figure out where to put the keys.
MICHAEL KThe local folks on the ground were excellent ~ shout out to the Earl Drive Neighborhood dealer in Cresent City for accepting my return without me being able to contact corp. via phone (on hold for an hour then disconnected)! Corporate folks via phone, txts, & email were bogus (compares to poor) upon returning I was unable to contact corp. for any instructions or directions. ( One dealer listed in Google in Cresent City is not even in business any more).
paul cClean the inside of the truck and disinfect. The steering wheel was sticky and grimy, The inside of the cab smelled like an old musty locker room and someone who hadn't showered in ages drove it last before me. The vehicle was left near empty when I picked it up Even though it was marked at 1/4 tank left. By the time I got into Crescent City proper the 50 gallon till empty light came on. The U-Haul office (ran out of a convenience store) used to be located within the city limits but they moved 12 mi out of town. So even without moving you get $24 for mileage off the top. I made the reservation days before for 9:00 a.m. pickup and I had to wait until almost 10:00 in the morning to pick the truck up. This was the worst U-Haul experience I've ever had.
Ryan CQuick and easy. Friendly staff.. highly recommend.
DENNIS HDon’t lie. I requested a 4 wheel furniture dolly which was not available when I picked up the truck. He did not remove it from my order so when I dropped off the truck I am now being charged for something you never provided. Budget is sure looking better.
Charles HDo a clean out from under seats. Found some trash and the last renters purse. Staff very friendly.
Ron SThe man who rented this uhaul to me was very kind. He went above and beyond!
BRIANNA B