The wrong key was left in the uhaul. Had to call emergency number since this was an unmanned site. Owner came in and finally found correct key. I am highly irritated that I had to wait almost 2 hours while paying someone on standby to help me move. Also got home late because of this.Robert J.
Customer Reviews for Fountain Mini Storage II
(U-Haul Neighborhood Dealer)
Columbus, GA 31909
Services at this Location:
- Monday - Friday:
9 am - 12 pm / 1 pm - 5 pm
- Saturday - Sunday:
Special Operating Hours
- 11/26/2021 - 11/27/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert N.
Did after-hour drop off and fairly easy. The fact it costs an additional $20 for A WORKER to inspect the truck the next day is hilarious because I mean what to they get paid for if they're working at a Uhaul place. Interesting how the nickel and dining works.James B.
Nice customer service.JEROME R.
Not the fault of the manager at this location but it was a stressful experience because the ball was dropped on my reservation at the Airport Thruway location.Anthony E.
Very helpful in the trailer return with backing up my car and unhooking trailerRichard B.
Hours of operations on the door 8am, but dark and locked at 8am, 8:15, 8:30, 8:45, so finally used the phone to finish drop-off of equipment. Enjoyed reading the reviews, especially the one about the blood splattered truck delaying the rental as they had to wait for the previous renter to come clean it up... Customer service???KENNETH W.
Customer did not leave a comment.Deon S.
Customer did not leave a comment.MICHAEL M.
You guys charged me an extra day and need to correct it or I'll never use uhaul again.Reece A.
This is the best UHaul loacation I've ever used. Perfect service in every way.ERNEST K.
Customer did not leave a comment.chris H.
Pick up was fine but gave me an invalid drop off spotSaul V.
Customer did not leave a comment.james S.
Customer did not leave a comment.Gayle K.
Customer did not leave a comment.guy T.
Great serviceMacario P.
Excellent Customer ServiceGeneva J.
Customer did not leave a comment.Bernard C.
We ordered an appliance dolly and it was not in the truck. We waited over two hours for the truck and trailer we reserved the we pre registered for.Andrew M.
Area leader Troy was rude and not helpful. Due to system errors and not knowing, it took almost an hour to just complete order for a tow dolly. Even did pre-check out steps prior to arriving on phone. This location is horrible.Justin R.
Customer did not leave a comment.Bruce H.
Rented from other Columbus locations without issues or waits. Very disappointed in this location. Arrived on time to pick up truck was told by Wes "looks like someone was slaughtered in the back of the truck, (person who rented before us) is on the way to clean truck" , truck bed appeared to have "blood" splattered in large area and running down side of bed of truck. Cab of truck was clean. Waited an 1 1/2 hours for prior renter to "clean truck", was told it was "fake blood". This made us 1 1/2 hours later beginning to move items in the rain. Disappointed in this location will not be renting from this location in the future. No information as to renting from another location was provided, was told would be given discount due to wait times and "fake blood" issue. No discount provided. Needed this size truck for move that day so we felt like we had no other options.George T.
Excellant Service I would recommendDAVID D.
Customer did not leave a comment.Urguens S.
Customer did not leave a comment.keith F.
When I showed up for pickup the attendant was not there. There was a sign on the door stating that they would be back in 20 minuets. An hour later, I was still outside in the 95 degree heat waiting. It was not until another business owner noticed me and called the U-Haul attendant that the person came back....after another 30 minutes. If I could give no stars I would.Craig H.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Shannon H.
Customer did not leave a comment.mark C.
Wes was great to work with very courteous, friendly, and professional.Martelle C.
Customer did not leave a comment.Diana B.
Excellent customer service.jerome R.
Customer did not leave a comment.Jerry S.
Very unhappy.SHAWN B.
Customer did not leave a comment.Judy M.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Lista R.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Mary L.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Jesus R.
Customer did not leave a comment.SAMUEL G.
Customer did not leave a comment.Kimberly H.
I asked if we needed to do a walk around and was told that "I do walk arounds when trucks come in, so no." So when I opened the truck and started packing, I found dirty used bandaids, a dirty Q-tip, the far back area of the truck was full of black dirt. The cab had cigarettes and broken glass in the floor under the seats.holly M.
Customer did not leave a comment.Andy R.
Excellent serviceAmanda O.
None Great place. Very helpful.Daniel A.
Customer did not leave a comment.salvdor A.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.cURTIS H.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Joseph F.
Wes was great!!Tiawuan G.
Customer did not leave a comment.Katerrica T.
Not one thing. The equipment and staff were exemplary!!Wes G.
Customer did not leave a comment.mohsin U.
Customer did not leave a comment.clara M.
Customer did not leave a comment.David C.
Worst experience in 20 years of using Uhaul. I will not use Uhaul again. Waited 50 min to rent a 5x8 trailer. Rep misrepresented my reservation details. Rep did not check trailer back in for 4 hrs resulting in an overdue notice from Uhaul. Rep refused to provide printed reeipt and did not email receipt until I called to complain 4 hours later. He was too busy talking and smoking outside with adjacent business employees.Bradley V.
Customer did not leave a comment.Preston R.
Customer did not leave a comment.Tony E.
Great experience.carol Y.
Very helpful staff who made the final step of the process easy.TUCKER B.
The trailer, at times, would sway badly.David C.
Customer did not leave a comment.MALCOLM C.
Customer did not leave a comment.willy F.
Only problem I had is Uhaul's chain S hooks will not fit Chevrolet 2015 Silverado stock trailer hitch. The opening in the s hook is too small to fit the chain attach locations on the hitch.eric S.
Customer did not leave a comment.Duncan M.
Better signage to indicate name of facility.Willie M P.
Customer did not leave a comment.BRENDA M.
Customer did not leave a comment.matthew P.
Was directed to this one by another UHaul place that had too many trailers at their business. No one was there and it took almost 2 weeks before I was notified that my trailer had been returned. Received a call from UHaul because the business didn't pull it in.Christopher I.
The office just needs more help. It was only one guy and trying to do 100 things at a timecamarie B.
Yellow marker not good. Point out important information.BARBARA H.
Wes was very helpful. All in all, a very stress-free rental.Muriel L.
My original pick-up location was in North Columbus, and it got moved to this one the weekend before. Only frustrating because I had purposefully made it at the other location because it was convenient for me. On the morning of the pick-up...I went to 3 different places...and was pointed elsewhere. When I finally arrived at the location, the clerk was nice enough, but there was a problem with the computer, he had to call two people to get it working again while I waited. Other than that, the drive and the truck was fine.SAMUEL E.
Customer did not leave a comment.RANDALL L.
Ensure equipment is in full working order. Door trim keep falling off hitting me or blocking exit or entry to and from the truck. I wasted a lot of time putting it back on just to get in or out.Esterlitta J.
Customer did not leave a comment.GUY T.
Customer did not leave a comment.SHUKRI A.
Great customer service. I was really impressed with Mr. Wess.albert L.
the service was excellent they went above there job to make the rental experaince so great i would defentaly rent from them againeLee S.
Customer did not leave a comment.EDDY L.
Nothing all is great as is and West the co owner is the best.EDDY L.
Customer did not leave a comment.LINDA S.
Customer did not leave a comment.BRIAN KEITH H.
Customer did not leave a comment.LORI B.
This place is smaller than the place where I picked up in Florida but manages to have everything I could need any time I need it. The sign of a well managed facility.GUY B.
Through no fault of vendor at Fountain storage in Columbus GA I was delayed in my pick up and departure by over 3 hours since the national UHAUL computer system was down on Monday 6 April. I called customer service and was told it was down nationally and nothing could be done and that it should be up in an hour or so. I said yes, UHAUL could offer me some sort of discount for my inconvenience. The associate sled for reservation number since I did not have contract number yet and said she would apply a $50 credit to my charges. When the system came up, the local agent said he had no record of any credit allowance and charged me full rental charges. He did provide s $10 credit but that was not what I had been told would be done. Do overall not happy with my UHAUL experience. Doug KeithDOUG K.
Customer did not leave a comment.CEDRIC G.
Customer did not leave a comment.Cedric G.
Better training on the front desk staff and how to calculate charges. The guy was really nice and fixed everything, though.SELEETA M.
Customer did not leave a comment.william P.
I would only go back to that location . The main office off Macon Rd , did not even take the tome to find me a Truck . Locations on Warm Springs Rd went very professional !!! Way to go !!!Susanne M.
Had a problem of being overcharged but it was fixed very promptly. Very nice staff!Brian or Denise F.
Sales clerk was very nice and respectable to me. Also very helpfulKERRICK B.
Was Professional, Friendly, very equipped to meet any mover needs. Was in and out in no time. Very nice and clean office setting.KATRENIA P.
Smelled like cigarettes and pets. No debit or card options for payment makes this place a pain to use. I have to physically go pay every month. They need an online payment.ZAC R.
The inside of the lobby area smells strongly of dog and cigarettes. In fact a Large dog greeted me. Not inviting when you walk in. Also, payment options are limited! No online options? And no credit/debit options instore?? This is 2014, And I rarely carry that much cash or my checkbook, especially while moving long distance, when I make reservations.ZAC R.