Customer Reviews for Four State Storage Lease Co LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Highly recommended for any kind of truck rental

Rating:

5.0

I couldn't find the HAZARD LIGHTS. If there are hazard lights it would be a good idea to make them more obvious. Otherwise, a great experience.

Rating:

3.0

The lady who helped me get the rental was super sweet and made sure that I knew exactly when I need to be there to pick it up before she left since they did not do overnight pick up. When I picked up the van, it was really dirty and there was rat poop all over the back of the van. I had to ask her for a broom in order to Sweep it out. The seats were completely covered in dog fur and there was dog food in the seating area. They clearly knew that it smelled really bad because they had placed two scent smellers in the drink holders to make the van smell better.

Rating:

3.0

Customer Service was very good, both on the phone and in person. Check out was a bit too time consuming. Van required maintenance per msg on dash. Van could have been cleaner.

Rating:

5.0

Mari was the best, she was so helpful and so pleasant to deal with. The down side for me was the maintenance on the van we rented. There were maintenance issues that were somewhat concerning. But overall, things went really well.

Rating:

5.0

Desk receptionist was a breath of fresh air. Full of joy. Honestly

Rating:

5.0

It is unreasonable to have to submit a picture of the renter's driver's license by cell phone. There is no guarantee regarding the safety of transmission. It would be very easy to intercept that information. As a result, I may never rent from U-Haul again, unless this policy is terminated.

Rating:

5.0

The guy at the desk was great.

Rating:

4.0

Mario was very nice. Thank you

Rating:

5.0

Always very friendly and efficient. Thanks

Rating:

5.0

I have rented before and have always been notified if my pick-up location changes because of equipment availability. This time, no. I went to my booked location, and the very kind woman there had to help find my reservation and locate where my truck actually was.

Rating:

5.0

Excellent customer service with a smile.

Rating:

4.0

Facility should have some kind of dolly for rent. Check tires and tpms and adjust before next customer rental ...especially during summer months

Rating:

5.0

None

Rating:

1.0

1) Truck was not in good working order. Brakes were very worn. 2) The online reservation, check in and out process was a nightmare. Did not receive a code to be able to obtain truck key. If it hadn't been for the wonderful employee of the storage facility I would never have gotten access to the truck. I paid in full the night before. 3) my major complaint was the site added on 3 items I did not request (pads, 2 types of dollies above the one I ordered) increasing my total $30.00 + tax. I edited those items off but I bet many people never even see the extra charges. It is a shameful, underhanded practice. The dolly I ordered and paid for was not available when I checked in, How ironic! I will not patronize this location again and will advise others not to either.

Rating:

5.0

The rental was simple and quick ... couldn't be happier!

Rating:

5.0

This is our second rental at this location and was excellent both times.

Rating:

5.0

Clarissa is a first class manager! She helped us arrange for the truck at the last minute, and everything worked just the way it should.....

Rating:

5.0

I had a great deal of trouble with the online check in process. Fortunately the staff at this location was very helpful in getting me through the process and on my way.

Rating:

5.0

Outstanding customer service Palm Springs. Pickup station Recommend to friends

Rating:

4.0

Online/digital pick up still required going into the office to pick up the key

Rating:

5.0

Do not like requirement that you call 2 of my friends that have burner phones to confirm I exist. Anyway I did return it in the same great condition and never considered stealing it.

Rating:

2.0

Truck was not available at the time of reservation. It was not set up for 24/7 pickup. I had to wait until Store opened. Cab of truck smelled foul.

Rating:

4.0

The cab of the vehicle smelled of cigarette smoke.

Rating:

3.0

Truck bed had gless in it. Getting keys to truck was cumbersome. Checked in on line then at location asked for all the same information again and asked for secondary ID - should have asked for that before I arrived at location. Check in was much easier.

Rating:

5.0

This facility and it's manager offer excellent customer service and explain everything in detail. Thank you.

Rating:

5.0

My overall experience with the staff members at this location is been nothing but pleasant!!. They are very accommodating and very professional. Clarissa(GM), Josh and Heather were made sure that my needs were met, each and every time I visited their store!. Thank you guys, you’ll see me again for sure.