Customer did not leave a comment.robert K.
Customer Reviews for Frank Coffey Annex LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.mary C.
clean yes however there were two bolts missing at the front of the trailer, near the floor. It rained very hard on our trip and water came in these holes and sprayed onto our couch and loveseat. Also left a puddle on the floor that caused other areas of the furniture to get wet...Ronnie R.
Customer did not leave a comment.Jonathan P.
Customer did not leave a comment.CLAIRE S.
Such a good experience my husband asked if you sent me a survey to make sure you knew! Easy, pleasant and helpful staff. Definitely going to use this location for any future moving needs.Elizabeth M.
Customer did not leave a comment.Nathan K.
The whole "online experience" is awful. It makes what was once a very simple process into an ongoing nightmare. I don't want an ongoing relationship with uhaul, I don't want to be upsold. I just want a truck when needed. I don't want to do the admin. work online. I pay you a lot of money for the truck - you do the paperwork. My experience with Frank Coffey was exceptional, my experience with uhaul was entirely too difficult and invasive. Too much time. AND there's no one answering your help lines.Steve C.
Customer did not leave a comment.Alan B.
Customer did not leave a comment.Beauzetta S.
I rent often from U-Hual, this truck should be sent out for body repairs or removed from the fleet. I don't blame the renal location for this. They were fantastic.Jesse R.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Lawrence O.
Super friendly staffdavid N.
Quick and super easy rental!! TYMichael W.
Windshield wipers on truck needed to be replaced,Andrew T.
Customer did not leave a comment.ryan W.
Customer did not leave a comment.Robert G.
Great customer Service. Felt like I was treated like family.Dennis D.
Customer did not leave a comment.Stephanie L.
Kept screwing up reservation even with multiple calls- staff unknowledgeable, didn't know how to work computer system at check out, overcharged/misquoted, gas marked at quarter tank but was not- it was on E when we picked it up, vehicle was dirty and with broken glass, transmission problems, vehicle parked in deep mud and ice we had to walk through when we picked it upethan S.
Once I picked up my truck, somehow my reservation completely changed - my drop off location changed and my charge was 30% more. Not happy U-Haul, not happy.Amanda S.
First the truck did not have the Furniture dolly - They gave me extra furniture pads that i did not need. Also truck was at half a tank and i was told to fill it up to full...Rashad A.
Good experience, nice people. The whole u-haul rental process has come a long way. My only complaint was the truck itself. The cabin was clean but smelled like stale cigarette smoke, the kind you can't get rid of. The truck had a lot of miles on it and I'm sure a lot of it was rough miles. Probably should have been retired already.DAVID L.
The windshield liquid washer was frozen, and the roof was iced... the thick roof ice slid-off safely in a curve while breaking.... would have been dangerous on the highway.Louis Arthur P.
Customer did not leave a comment.Gregory K.
Great experience.MARTHA J.
Great business will use again thank youSHARON S.
Service was fast and efficient. Easy to rent and return.ROLAND F.
Great service, in and out fast and easy!TIMOTHY C.
Customer did not leave a comment.PEDRO B.
The staff were very friendly, helpful, and overall from reservation to the vehicle return the experience was great!James R.
Customer did not leave a comment.CATHERINE N.
Competent and friendly staff.JAMES S.
Customer did not leave a comment.Arturo M.
Guys were great. Provided me with a 3rd truck last minute, no questions askedASHLEIGH B.
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.SHARON S.
Good locationScott L.
This is the only UHaul location we use. Friendly staff and they get you out the door quickly.DONALD T.
Was a trailer rental and the equipment was in very good shape (seemed reasonably new). I thought it was strange that the person that helped me did not do the hook up work, instead asked me to do it. Previous rentals I had done the UHaul rep did it. It's not rocket science for sure but figured from a liability perspective (since that is what I was previously told) the rep should do it.ERIK S.
Customer did not leave a comment.Kevin C.
Hugely overcharged with no refund.GINGER M.
Customer did not leave a comment.ERNEST F.
Customer did not leave a comment.YVES F.
Quick and excellent service. Pick up and drop off are usually long and tedious process with paperwork and waiting to be helped. Both were easy and efficient. Staff was quick and polite.Dana O.
Customer did not leave a comment.DONALD P.
Customer did not leave a comment.DEBORAH B.
Great experience!SCOTT L.
Best u haul rental experience I ever had.fast friendly and professional staff !KURT T.
The original location I was set for was changed the day before. When I picked it up, I was asked if I wouldn't mind driving it back to this location even though it was set up as a one way. I agreed not thinking much about it. After I dropped it off I realized I paid more than I should have as a round trip and gas. Then I got a call today from the previous second location thinking I was being the u haul there. Which means they were never notified of the change of plans either. I moved alright, but I definitely paid more, and drove more than was necessary.Shaun S.
Customer did not leave a comment.Kim C.
Customer did not leave a comment.FELICIA L.
Customer did not leave a comment.JOHN M.
When a person requests to pick up equipment a a certain location and then gets a call the day before the pickup that they need to go an hour out of the way one way it does not sit well.JOHN C.
Customer did not leave a comment.James S.
Customer did not leave a comment.Mark K.
Great guy, made the process very easy.RYAN B.
Customer did not leave a comment.SHANNON V.
Customer did not leave a comment.Sherry Z.
I contacted the dealer in person and he made the reservation of the truck at that time. The additional contacts by phone text were not necessary.WARREN G.
Customer did not leave a comment.David D G.
Don't send so many emails, allow for PC confirmation (not ONLY cell-phone).STEVEN K.
Customer did not leave a comment.WILLIAM K.
Cost of mileage seemed high to me !CRAIG H.
Friendly and helpful.Chris P.
Customer did not leave a comment.Rafael S.
Customer did not leave a comment.FRANCIS C.
I know it's not the fault of 455 elm location but I don't know where this is going to be seenâ€¦. I ordered a truck to do a Manchester to Manchester move and they called me the day before to tell me I had to drive to Milford to pick up the truck, I wasn't happy about that since that meant I had to leave work early to drive the extra 45 min to get the truck, otherwise excellent service.Cody R.
Customer did not leave a comment.Donald T.
I'm leaving the same comment for both locations. I DO NOT RECOMMEND UHAUL. We reserved our truck 1 month before our move and I called 1 week prior to ensure we were all set. The day before I received a call that the 26 ft truck we NEEDED was unavailable and we could travel an hour there and back (2 hrs total) to another location to get a 20 ft truck. We had no choice (only to find out the location the next town over had the multiple of the same 20 ft trucks availabile). All Uhaul offered was an additional 100 miles then after I complained they added 200 miles. We would of had to make 2 trips, across multiple states, not only would we have been over mileage but the gas would have been hundreds of dollars all because the truck they were supposed to provide - they didn't. We thankfully used a family members trailer to haul the rest of our belongings instead of making multiple trips and adding to the already ridiculously high rental cost. Don't use this company.JONATHAN W.
Sweep out the trailer from previous use.GEOFFREY J.
Customer did not leave a comment.MARC C.
Ready and helpfulWAYNE K.
You guys were awesome thank youShane M.
I WAS NOT REFUNDED THE EXCESS ESTIMATED MILEAGED. I WAS TOLD 24 HOURS RENTAL BUT THE ONLINE CONTRACT SAID 22 WHICH IF I HAD KNOWN THAT, I WOULD HAVE DECIDED TIMING DIFFERENTLY. I DROVE 31 MILES AND YET I PUT 8 GALLONS IN AT A TOTAL OF $25.OO AND THE TANK WAS STILL NOT FULL. I WOULDD ADVISE THAT PEOPLE INQUIRE THE AVERAGE MILEAGE OF A TRUCK AND PUT REFILL GAS IN ACCORDINGLY. THE WERE VERY NICE BUT AS WITH ANY BUSINESS, BUSY.NANETTE S.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Michael S.
When I went to pick up equipment i was told that the pickup location had been changed and a vmail message left. Fortunately the original site (Milford) was able to supply equipment as requested at site requested. Suggest both email and voice contact be tried repeatedly (daily) until contact is made.jules S.
Customer did not leave a comment.NESTORE P.
We love renting from this location. They always have what we need and are very friendly and professional.donald T.
I was pleasantly surprised at the thorough cleanliness of the vehicle both inside the cab and in the box. Personnel were very efficient and informative. Their professionalism was much appreciated. Thanks and be safe.John M.
The man who assisted me, Sean, had amazing customer service and was of great help to me.MELISSA B.
thank you!betsy S.
Customer did not leave a comment.Jonathan R.
I cannot think of anything you can do to improve. The online check-in is easy and fast and the equipment is always clean. U-Haul is the only rental company I use because I know they are customer-friendly.Joel S.
Customer did not leave a comment.Eric L.
Helpful and thoroughRYAN M.
Customer did not leave a comment.Gayle B.
Customer did not leave a comment.BENJAMIN W.
Frank coffee on Elm st in Milford was so helpful in finding us a box truck when all the other locations said there was none. It was Saturday of the Memorial Day weekend and he took the time to find one. The location we picked up the truck was even closed. He spoke to a manager and got us the rental. We will always go to this location. Thank you Frank.COLLEEN M.
The application to scan the drivers license did not work properly despite several tries.Gary K.
Customer did not leave a comment.Alan C.
Awesome service and very professional!! Thank you for everything.DANIEL T.
Customer did not leave a comment.DONALD T.
Had to have a bald tire changed after I inspected the trailer, the trailer tilted to one side, even empty ( weak leaf spring) and the trailer did not track down the road square with the tow vehicle.Gary T.
Customer did not leave a comment.Cheryl A.
Great to do business with I will use this location again Thanks ArtArthur H.
Very helpful!Alan W.