Customer Reviews for Frank Coffey Annex LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Frank Coffey Annex LLC

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Gary W.
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Make the tie down straps longer.

sherry N.
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Everything about the rental was made simple, quick, and easy. I highly recommend Frank Coffey's for a U-haul rental. — I rented the fifteen foot truck, and the ramp made the loading and move much easier.

Kevin L.
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I can't think of any area for improvement. The location was convenient, the staff at Frank Coffey LLC friendly and helpful, and the equipment was in excellent working order.

Nathan Y.
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Easy to work with. I was going to pick up the truck after hours and they called me before I arrived and wanted to make sure I was going to be all set. They walked me through what I was going to need to do. I used mobile check in and it was easy! Thanks!

Peter S.
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Customer did not leave a comment.

David A.
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The driver's side wiper was in need of replacement.Also tete was a break issue as the breaks would shudder and make a noise when the break pedal was depressed.

Charles K.
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Customer did not leave a comment.

Stergios L.
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Frank was awesome as always. I will not use anyone else for my UHaul needs.

Ronnie A.
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I am not really sure why but you have charged me twice for one rental. I will be calling in the morning if both charges go through.

ROBERT Q.
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Ordered furniture pads, and they were not in the truck. Called customer service and it took me 20 mins to get a hold of someone. Still have not received a copy of initial contract from this location with breakdown of price. And still have not received anything in writing that furniture pad charge has been removed from my account.

Larry B.
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Customer did not leave a comment.

Robert L.
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We brought the truck back early but was still charged $150??!!! Next time I'll try going to home depot and rent a pick up truck. Love the false advertising they put on ALL their trucks of $19.95 a day....YAH RIGHT

Sharon H.
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Customer did not leave a comment.

Josh S.
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Michelle B.
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Frank was terrific!

Michelle R.
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William S.
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Todd F.
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Douglas L.
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Paul S.
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everything was good

Robert D.
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Customer did not leave a comment.

Frank B.
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Frank B.
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NATALYA V K.
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Robert D.
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Christina J.
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John Z.
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DIANE B.
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William D.
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Frank Coffey Was Very Helpful and All around Good Guy ! I would highly recommend His Facility !

Jeffrey D.
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Once again, the app didn't work. Drop off was great, but the person I gave the keys to apparently didn't process my return so later that night I got a phone call and email accusing me of not returning the vehicle. Someone messed up, and I didn't appreciate being accused of keeping the vehicle over the allotted time. It was returned in perfect condition, full of gas. Had the app worked, none of this would have been a problem. You need to test your app and web functionality on android devices. Right now, it's not working.

Mike B.
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I received the truck with a 1/4 of a tank of fuel. Nobody came out to go over the operation or the condition of the truck, existing damages were not noted. I was told, “you bought the insurance, you're all set”. I have rented vehicles in them;ast, a rep has always gone over the vehicle to insure current damages were documented. I was quoted $150 and it ended up being $182. I did not receive any printed documents and I was not able to open any documents emailed to me. Not impressed, I seriously recommend you evaluate this U-Haul dealer and their procedures.

Frank N.
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All went very smoothly. It would be nice if the van trailers had a ramp like the utility trailer.

Jacob L.
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It was so easy renting this uhaul! The gentleman who helped us was clear and willing to answer any questions we had.

Maurice M.
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Customer did not leave a comment.

Stergios L.
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The online app did not work well for me. I thought I had completed the process but I was asked for my license several times and it still did not go through. Fortunately, Frank the operator at the center was there and helped me get on my way. He was a beacon of light in comparison to the tech portal. Lost an hour on my move, however.

john M.
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Quick easy online process

Erik H.
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Frank was excellent to work with in helping us get our Uhaul. Would definitely recommend and return to this site for a rental in the future. Thanks Frank!

Paul Michael F.
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Customer did not leave a comment.

Michael H.
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Vanessa L.
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My experience went very well. I was able to reserve a moving truck for next day, and the whole process was just super easy and smooth. Thank you!

MIchael N.
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Keep doing what you're doing. Person was very quick professional and courteous.

Ryan H.
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Customer did not leave a comment.

William L.
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Manager was top notch, very professional and friendly.

ray A.
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Customer did not leave a comment.

Gregory D.
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Customer did not leave a comment.

Steven D.
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Not only was the owner professional, he ensured everything was properly secured on the hook up, stayed a few minutes after closing to allow us the rental. Most definitely a great encounter!

Stefanie D.
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Customer did not leave a comment.

Pamela P.
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This place is top notch. They couldnt have done better

David M.
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Customer did not leave a comment.

SHAWN H.
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Awesome service, Frank Coffey was soo nice to deal with, fast friendly service, great truck at a fair price. Thank you.

Roger L.
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N/A

Patrick M.
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Customer did not leave a comment.

Gail G.
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Not a thing - everything went smoothly!

Donald L.
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Customer did not leave a comment.

David C.
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I was not able to get the size truck I had reserved. The woman that called less than 24 hours before pick up time, was rude and dismissive. I could hear her kids fighting in the background. The truck was dirty and almost out of gas. I did not plan on spending my first hour gassing up and cleaning the truck. The facility I picked up the truck is an unpaved mud pit. Eventually I was able to get a hold of a nice lady on the 800 # that helped me get the truck checked in. Otherwise this rating would be “poor”.

Jason C.
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Customer did not leave a comment.

Paul G.
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Operator of location was very pleasant and helpful. He advised me on what I needed to accomplish my moving job. The vehicle was clean and well serviced. He also warmed it up and drove it up to the rental office so that I would not have to walk in the snow to drive the vehicle off. I was happy dealing with the gentleman.

thomas W.
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Can't complain, booked online and everything went very smoothly. Excellent service Frank!

Nicholas T.
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Customer did not leave a comment.

james C.
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Steven M.
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Was quoted $0.59/mi, but was charged $0.69. When I called Frank said he charged more on Fridays and didn't correct it. Not cool.

Robert H.
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The service at point of rental was very good in my past two rentals; however, in both cases I was told something would automatically 'happen' when it came to my billing and neither one actually took place. First, was a $100.00 discount that never showed up until I called. Second, was a a discount certificate that I presented at time of rental and was told that would show up on my final bill. It did not until I called. In both instances, after making the call, the discounts promptly showed up.

Linda G.
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Customer did not leave a comment.

Andrew J.
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Frank is a good sort and makes up for the shabby office. Put winter tires on the truck or watch the fleet go in the ditch, river, and get wrapped around every tree.

Gordon P.
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The person that hooked up the tow dolly did not hook it up properly, The second day in the morning when we stopped for gas, I checked the straps on the tires and both of them was off and no safety chains had been put around the axle, it was just sitting on the dolly without being held on, I had to unload and reload and put the straps on and the safety chains around the axle, Thankfully the car did not come off the dolly and kill someone.

Jordan H.
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Customer did not leave a comment.

Micheal B.
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JOE U.
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Casey M.
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Frank is always great to work with.

Stergios L.
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Everything was as expected. Thank you.

Arene B.
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I was in a hurry and Frank went above and beyond to make this a great experience and a smooth transaction for me. Turned what was a crazy day for me into a much better one.

Timothy M.
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Customer did not leave a comment.

Ashley D.
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Lawrence W.
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Quick, easy, friendly and helpful service.

Laurie O.
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Customer did not leave a comment.

Keith P.
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Paula W.
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Great service!!

Beth S.
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Customer did not leave a comment.

Craig B.
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Frank was outstanding! Exceptional customer service.

Barbara H.
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Customer did not leave a comment.

Kristopher C.
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The best, friendliest, fastest service. We love Frank!

Matthew E.
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Customer did not leave a comment.

Deborah W.
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james T.
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Quick and easy

Roderick Rich F.
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PATRICK J.
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Renting from U-haul was a great experience. Customer service was great and would recommend.

Benjamin P.
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Customer did not leave a comment.

Robert A.
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Exceptionally friendly and nice

John A.
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Customer did not leave a comment.

julio Q.
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Kenneth S.
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Customer did not leave a comment.

Tracy M.
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Check yourself when u hook up a trailer. I could have hurt someone badly if the trailer came off of my ball on the highway.

Neal H.
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keep up great job!!!!!

Ron H.
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Customer did not leave a comment.

Mary S.
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joel S.
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Customer did not leave a comment.

Richard H.
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Melissa C.
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There was a mix up with the truck size and terms on the contract at first, but everyone was very kind and willing to try to solve all issues. We appreciate the gestures by all parties, and would rent from Frank Coffey again.

Pamela B.
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Customer did not leave a comment.

gary H.
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I would rather start with a full tank of gas. It only had 3/8, so I had to fill it to make sure I had enough to get back and forth to Boston. As well as moving from one location to the next, in the Boston area. Although I left the truck with 1/2 a tank of gas; there was no reimbursement for the extra gas I gave you. Yet if I had left the truck with less gas, then I would have been charged. It should work both ways. That's called "Providing Great Customer Service" and it's actual fair to all parties!

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