Customer did not leave a comment.Nicholas M.
Customer Reviews for Frank Wilsons Equipment Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ESTA W.
The only thing I would recommend is lubricate the ratchet mechanism on the trailer. It's a little challenge sometimes when you're trying to secure the front tires on your vehicle. This is an issue with most car haulers.ROBERT D.
The people that work there went above and beyond to help me. Thank u so much for the help and making my experience a great onesheilah N.
Nothing, excellent service every time, I have used this location several times in the past.Willie R.
Customer did not leave a comment.LARISSA B.
I checked the truck out and the gas line was just under 3/4 of a tank. I filled it back up to the same spot and spent around $38 + on fuel to ensure I did my part. I was charged $24 fuel charge because it was 1/8 or even less of a difference. I called because I know I put the right amount of gas in. And was told basically too bad. Super disappointed in the nickel and dime. I did not receive the dolly I requested and had to drive an extra 6 miles to go back and get the dolly - which now I wish I would have requested that mileage be deducted from my bill. Wouldn't use again. Moving is already a hassle this made it even worse.Ashley C.
Reserved a truck for last Sunday but the owner didn't put the key in the box, customer service sent me to another location but when I got there the truck had a broken door, no gas in it and blinker is not working. I had three people standing around for three hours waiting for me and never got moved this is my birthday weekend and I had to spend today moving furniture before the house closed on June 3. I really feel like I deserve the $50 guarantee since they screwed it up for last week. I did speak with Irma several times at customer service 800 number so she is aware.JOSEPH H.
Customer did not leave a comment.KERRON C.
Pick up location was super cluttered and dirty. Customer service was okay. The man was really stressed out and did not try to hide it. The truck I rented was good but the inside was not very clean. It was super expensive only to rent it for 1 day, drive to Atlanta, pick up some furniture and drive straight back. I did not expect to pay almost $300 just for that.JOANNA C.
Love the customer serviceJAMES H.
Don't dollar us to death on 20 miles over and late fees on a turn in time. Moving is not a science. The last thing we needed on a Sunday afternoon is added late fees for being late on turn in and extra miles.ARGELL J.
Customer did not leave a comment.eric P.
Customer did not leave a comment.EZRA D.
Customer did not leave a comment.ANTONIO M.
Customer did not leave a comment.GUILFORD B.
Customer did not leave a comment.Dillin M.
Customer did not leave a comment.CHRISTOPHER B.
A bit better communication had to to call customer service several times to resolve issues before I arrived.EBONI P.
Mr. Wilson provided excellent service. I was in and out with mo hassle.Bernard C.
Nice staff, very pleased with the experienceROBERT A.
I really likes the backup camera. That was a first for me in regards to the uhaul.Amy S.
Customer did not leave a comment.JONATHAN M.
Customer did not leave a comment.ADAM F.
Excellent Customer Service! They take care of Soldiers and there family members.DARNELL J.
Customer did not leave a comment.ROBERT S.
They were very professional, knowledgeable, friendly, and courteous as well as helpful.Jerrold A.
Grate pepole to work with.Joseph L.
Customer did not leave a comment.ROBERT M.
Very good experience, nice atmosphere and great attitude. As for the U-Haul franchise itself, should give military discount for local too.SANDRA T.
Customer did not leave a comment.Alicia S.
Mr. and Mrs. Wilson are very friendly. They are also knowledgeable about the a available vehicles and they helped me choose a cargo van that was perfect for my local move. I will definitely recommend this location to everyone!MELISSA K.
Customer did not leave a comment.David L.
Excellent customer service.KATHRYN W.
Customer did not leave a comment.Grand F.
Nothing it was perfect.SARA J.
Customer did not leave a comment.CARYN H.
Customer did not leave a comment.JOHNNY RAYMOND C.
Everything was handled exceptionally and the trailer suited our needs perfectly !LILLIEJEAN M.
Customer did not leave a comment.edward C.
Customer did not leave a comment.HORATIO B.
Customer did not leave a comment.KYLE F.
Customer did not leave a comment.GARRY M.
The truck was shaking like one of the tires were bad .ROBERTO H.
In person check in was a little toughJAMES D.
Very friendly... Excellent customer service!!!TAMARA H.
Customer did not leave a comment.HOPE D.
Customer did not leave a comment.Robert D.
Very nice people.LAURA M.
Customer did not leave a comment.Khanh D.
Customer did not leave a comment.EDWARDA JR C.
Customer did not leave a comment.RORY M.
Diane, Frank and the gentleman who connected my trailer were courteous and professional. I had a great experience.Alexander S.
Customer did not leave a comment.GAIL S.
Customer did not leave a comment.Kimberly A.
Customer did not leave a comment.Michael C.
Our 15' truck did not have a correctly working back Door. We had to call roadside assistance and he told us he worked on it one week earlier and told them not to rent it out again until it was fixed correctly. We were lucky that we got the door open when we got home.Jane C.
Nothing everything was perfectCHYVATTEE V.
Customer did not leave a comment.PAUL W.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.LORENE H.
Nothing. I was so impressed with the way this gentleman runs a business I would use him again in a heartbeat. If there was a way to respond better than excellent I would. Praying over me before I entered the truck and going over thoroughly all of the details and answering each question I had with compassion and care.MAGAN K.
When I rented the van online, I requested a pickup /drop off location that I was familiar with. However a day prior to picking the van up, my pickup/drop off location was changed to a location I was not familiar with. I called the uhaul customer service and asked if the vehicle can be taken to my requested pickup location and I was told no. I did not appreciate the change without my consent. I had to make personal changes in order to accommodate this change. Again I had to go to a location that I was not familiar with. Nor did I know how to get to this location. I feel the van/vehicle should have been relocated to my requested location since this is the location I requested and agreed upon. No changes should have been made without my consent. Thank youDeirdre D.
Frank Wilson went above and beyond to help me with my move. If I ever find myself back in the Grovetown, GA I will use Frank Wilson's Equipment Center again.Matthew C.
Customer did not leave a comment.Grant J.
Absolutely nothing more they could do. They are excellent! Great customer service.JOAN C.
Renting from Frank was the best customer experience I have had with a U Haul rental. This will be the location I go to from now on.Carl K.
Not only good, but great customer service!Cornell L.
Customer did not leave a comment.Alphan C.
Customer did not leave a comment.BOBBY B.
The inside of the cab smells badJames F.
Customer did not leave a comment.JONATHAN H.
Customer service always excellent, great staff!Miguel G.
Very friendly and helpful staff! Highly recommend!Melyssa T.
Customer did not leave a comment.CHRISTOPHER K.
Customer did not leave a comment.Sandra A.
Customer did not leave a comment.ANTONIO M.
The Personnel At The Location Are Absolutely Amazing.. Excellent Service...JAMES H.
Customer did not leave a comment.Marion T.
Customer did not leave a comment.Gretchen D.
Customer did not leave a comment.Chad T.
Very friendly staff,Jane B.
Nothing, the gentleman was amazing!Margaret M.
Customer did not leave a comment.ANGEL R.
Customer did not leave a comment.Jonathan N.
Customer did not leave a comment.Jonathan N.
Customer did not leave a comment.Aleen S.
Good location. Easy drop off.Chris W.
Customer did not leave a comment.CORY P.
Customer did not leave a comment.Shelette J.
Work on your mobile and online system. It was a struggle trying to get my rental because your system kept giving me bad information and would not cooperate at all. I spoke with someone but they didn't even provide me with the proper amount of time required for my rental. I lost about an hour on the rental because the operator didn't adjust it for me even with the 2 hours of trouble I experienced with the system.Jasmine C.
Very professional stuff and clean areaWilson G.
I sat on hold for over 45 minutes trying to check in. I kept getting an error message when I used phone check in. The same thing happened when I returned the truck. I couldn't enter the data to check it back in. Very frustrating.Linda G.
Customer did not leave a comment.George H.
Very helpful!George C.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Rusmir T.
Very efficiently run shop. Staff was polite, attentive. Will recommend and use again.WILLIAM K.