It wasn't clear where I was supposed to leave the truck after hours. The instructions near the drop off box say to look at the app. The app says to leave the truck in the lot. But when I arrived at 130am, the lot was locked. With no signage indicating where to leave after hour drop offs. And no accessible rental return area. I drove home and had to come back, I figured it says return by 8am so it must be open by then. It was not. So I had to leave it near the locked lot gate, which im not sure is what I was supposed to do. All In all, I had to double the trip to return it and add extra miles and time after moving my apartment all day. Ill definetly go to a different company next time.
Raven L
Customer Reviews for Frankland Transportation LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Galen GThere needs to be a maintenance on the trailers. We got about 30 miles down the road and had a tire blow out. Put us behind schedule 1hour and 1/2.
BENAVIA MWe dropped off after hours so didn't interact with anyone or see inside.
TIMOTHY WMore detailed signage for the office like "rental office" and sign for customer parking! A bathroom would be very helpful as well.
Isabelo CEasy in easy out.
CHARLES JI filled the gas ya know up to more miles than when I got it and they charged me $58 for fuel service fee when it was unnecessary. After I saw the charge in my account I went back and told them the charge was unnecessary and they didn’t help they just told me to call uhaul. I called uhaul customer service and was able to file a dispute and be refunded, but the guys at this location did not realize that I filled the tank back up and I was on time dropping it back off so there was no need for extra charges. I don’t recommend this location.
DENAE EEverything was great! I asked for a bit more time for the rental because loading and unloading my recently deceased mother’s belongings took more time than was anticipated. The gentleman who assisted with the rental was very accommodating. Thank you for making a tough experience a little easier.
Robin BEverything was on point and person was very polite. Thank you!
SHIRLEY SNo person there. Drop off was easy.
Patricia HService was above and beyond! Both this dealer and the employee at the State Street Ann Arbor location were amazing They helped us individually with every question and had a trailer ready for us even though we needed it a day early. I highly recommend this site in the Ann Arbor area for a seamless pickup.We were initially disappointed that U haul was sending to Detroit several hours later than we had reserved to pick up a small trailer. We received help from the State Street site in Ann Arbor, who were able to connect with the Yipsilante site. This saved the day!
MICHAEL BThere where no instructions on where to leave truck after hours. no drop off area.
David SNo drop off area, app didn’t let me do a check in, and there only was a customer service rep on the phone to try and help me, she was great though
YACOUB GThe ride was bad, if you hit a bump, there was many, the truck skidded, did not feel safe and all the sounds coming from the truck
Anna W