Customer Reviews for Franklin Auto Care
(U-Haul Neighborhood Dealer)

799 reviews

172 Franklin Trnpk   Waldwick, NJ 07463
(Located inside Citgo Station at 172 Franklin Trpke)

(201) 251-8699

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Saturday
    8 am–1 pm
  • Sunday
    7 am–10 am

Services at this Location:

Contact Us

(201) 251-8699

172 Franklin Trnpk
Waldwick, NJ 07463
(Located inside Citgo Station at 172 Franklin Trpke)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Saturday
    8 am–1 pm
  • Sunday
    7 am–10 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ken was amazing and made the process so streamlined and simple. I would definitely choose this location for our next rental

Albert T. 
Rating:
5.0

The running lights on the trailer did not work on one side, but the stop and turn signals all worked. I picked it up in the daytime, so I had no way of knowing that the running lights were not working. It was not a problem, just glad I didn't get a ticket!

Kevin T. 
Rating:
5.0

Very professional, and helpful. A pleasure doing business at this location.

Joe B. 
Rating:
5.0

excellent!!

Tom B. 
Rating:
5.0

Customer did not leave a comment.

kate C. 
Rating:
5.0

Customer did not leave a comment.

colleen K. 
Rating:
5.0

Customer did not leave a comment.

christina W. 
Rating:
5.0

Customer did not leave a comment.

bernard B. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

This location is not the closest for me but always a pleasure.

bobby L. 
Rating:
5.0

Nothing. Perfect

Evan H. 
Rating:
5.0

Customer did not leave a comment.

judy S. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Charlie M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

I used U haul twice and always had a very good experience

William M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Easy, quick and friendly service - everything went perfectly. Thank you!

LeeAnn C. 
Rating:
4.0

This was second interaction with this location in a month

Michael C. 
Rating:
5.0

Efficient, friendly service

Janet D. 
Rating:
5.0

Very easy booking process. Pleasant to deal with. Will definately rent a truck again from this location.

Corrin T. 
Rating:
5.0

Total experience was excellent.

Dennis D. 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

very nice people

mary Z. 
Rating:
5.0

Customer did not leave a comment.

Coleen H. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

The experience was great and Roy was extremely helpful and knowledgeable

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Camille A. 
Rating:
5.0

Nothing! I was the one who had an issue with the timing but I hope I made up for it in returning the truck full.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

spencer H. 
Rating:
5.0

Great service thank you!

Baeley M. 
Rating:
3.0

Gas station attendant pointed out the drop off box but was on his phone so i couldn't understand his instructions. he had to come over and drop off my keys in the box himself.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
3.0

It is close, that is all. Backyard looks like a junkyard. Came before 7 pm, no one there to speak with

Stuart E. 
Rating:
5.0

Friendly professional staff.

James L. 
Rating:
5.0

I did take pics of exterior scratches & the tear in the heavy-duty plastic mat in rear of cargo van when I picked it up on SU 8/21. Also, when I originally registered on-line for a vehicle, I picked a 15' truck & declined CDW coverage. Got a call from a central dispatch prior to pick-up & changed to cargo van because a truck was not available at location I designated. Somewhere in that change, CDW was added. I have requested that the charge be refunded/reversed, as we have coverage on our auto insurance. Otherwise, service at pick-up/drop-off location was courteous, friendly & professional.

Ruth T. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Very smooth experience.

Mike F. 
Rating:
5.0

Our driver did not like the responsiveness of the steering. Six inches of play were difficult to work with in traffic.

Stansill S. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

We love this place!!!!!!!!!!!!!!!!!!

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
4.0

Customer did not leave a comment.

Leila P. 
Rating:
5.0

This was a very smooth and easy process from start to finish

Don T. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
5.0

Best experience I have ever had renting a vehicle! So nice and professional, given complete info and easy return. I'd go back in a heartbeat. Thank you!!

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
5.0

Customer did not leave a comment.

alicia P. 
Rating:
5.0

Customer did not leave a comment.

alicia P. 
Rating:
5.0

Friendly and fast

Alan S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Gregory F. 
Rating:
4.0

Customer did not leave a comment.

Vanessa R. 
Rating:
5.0

It's a pleasure dealing with Franklin Auto Care. The rental vans are clean and ready for pick up at scheduled time.

Patricia C. 
Rating:
5.0

Love this group. Easy to deal with and works with the customer always!!

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

The facility charged my Uhaul BEFORE I returned it.

Yvonne R. 
Rating:
5.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

The oil change indicator and tire pressure indicator came on during my short trip. Everything else was fantastic. The customer service was excellent. It was easy to coordinate. Everything was great. I 10/10 would recommend this location to friends.

Lara B. 
Rating:
5.0

Great! Thank you again.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Although we had an overheating issue, the response was fast and they did a great job in following up. Overall it was a good experience and I would highly recommend them.

Peter T. 
Rating:
5.0

Absolutely nothing! I appreciated the great service and New to the area, I'm very happy to have found a trusted source for short-term rental. Thank you!

Anastasia T. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

chika A. 
Rating:
5.0

Customer did not leave a comment.

Hathaitorn R. 
Rating:
5.0

Customer did not leave a comment.

andy S. 
Rating:
5.0

Ken could not have been more helpful showing us how to hook up the trailer, testing the equipment and giving us helpful hints. Made it so not scary!

Miriam B. 
Rating:
5.0

Customer did not leave a comment.

terrence M. 
Rating:
4.0

Customer did not leave a comment.

MaryAnn M. 
Rating:
5.0

I was very happy with the whole experience.

mary ellen C. 
Rating:
5.0

Customer did not leave a comment.

Saul G. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Our rental went very smoothly from ordering to pickup to return. Ken made it a breeze. I will certainly refer any of my friends to this location should the need for a rental truck arises. Thanks for the great service.

lou S. 
Rating:
5.0

Ken was very helpful and pleasant to work with. I will definitely use this location again when I need to rent a vehicle. Joan

joan G. 
Rating:
5.0

Customer did not leave a comment.

steven R. 
Rating:
5.0

Customer did not leave a comment.

miriam B. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Lucia M. 
Rating:
4.0

Customer did not leave a comment.

shaul B. 
Rating:
3.0

Customer did not leave a comment.

Matthew F. 
Rating:
4.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

have rented from here twice and never had an issue, straight forward dealership.

William K. 
Rating:
5.0

Ken was fantastic. He was very thorough, courteous and professional. Looking forward to renting from him in the future.

Erik J. 
Rating:
5.0

Easy process, great location. Ken is great to work with

Mark P. 
Rating:
4.0

Also difficult to know where the office was

LAURA D. 
Rating:
5.0

Customer did not leave a comment.

Jill F. 
Rating:
5.0

Customer did not leave a comment.

Jake B. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Nothing I can think of.

MARK M. 
Rating:
4.0

Everything was performed in a professional manner with the exception of me not receiving a receipt for this transaction, please forward it to me as soon as possible. Thanks.

Phil C. 
Rating:
5.0

Ken @ Franklin Auto Care was terrific - he guided me through the registration / rental process and gave me a thorough overview of the truck.

David F. 
Rating:
5.0

I would have preferred the gas tank fo be full at pick up Its much easier when returning

Marlene F. 
Rating:
5.0

Great job great customer service trust and honest people thank you 1000 times to make my day easier

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Not much, check in was easy, attendant showed me everything I needed to know about the van, overall a very good experience.

Michael K. 
Rating:
5.0

Convenient, nice guys run the place. Very accommodating and trucks are always clean and I love that I can top off the fuel right at the station when I bring it back.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

reid M. 
Rating:
5.0

I wish all rentals were this easy! Great service and a welcoming atmosphere.

ALLAN S. 
No reviews have been submitted for this location.

Additional Services at this Location

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