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Customer Reviews for Franklin Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth pick up Fast and thorough hookup Polite and professional
LOUIS MAbsolutely Nothing!
Dwaynne OKen makes renting a truck easy.
JAMES SI would highly recommend Gordon's Moving. The men that were sent, sorry only remember one name, Horace were excellent, knew what they were doing and did it well. They both deserve high praise. I will hire them again in a heartbeat.
GARY SThe whole experience was seamless. The van was ready when I arrived. The check in process was simple and quick. Everyone was friendly and informative. I will definitely use them again.
CATHLEEN MVery friendly. Walked me through everything. Trailer worked perfect.
Peter FKen and staff always TOP notch!
ROBERT HI can't think of anything to improve the service provided. The return of the car hauler was quick and easy.
David RKen, The representative who assisted me was courteous and very accommodating.
DAVID CI submitted an inquiry to the coverage that was put on the rental. I went through about 10 different pages while making the reservation declining all coverage. I wasn't moving anything fragile and it was used tools so not like anything was going to break. I asked why this was put on the bill through the "contact us" option on my rental email since it was after hours. Never got a response. Honestly shady practice. I was never shown the receipt when picking up the truck nor did I have to sign it so I didn't look closely until I reviewed the email. I chose u haul over the home Depot van because the pricing was better, but after the $30 random insurance, that was no longer the case. Disappointed.
RICHARD BEverything was perfect
STEPHEN POutstanding customer service
JULIO VGreat service
RICARDO BThis time I rented their 15 foot truck, and everything worked perfectly. My thanks again to Ken and his team.
James SGentleman was very pleasant and friendly. Was also very thorough went through all details about truck and just very easy to work with. Would definitely recommend to others.
RICHARD TExcelente customer service
IVAN GThe trailer was fine but the tie down mechanism was rusty making it extremely difficult to secure the car.
ANTONIO UIt was an absolute pleasure meeting with Ken. They went out of their way to ensure my after hours pickup and everything was perfect. Will definitely use again and recommend. They also do auto service and I'll be stopping by.
Robert HI can't think of anything, Ken and his team are great, thanks.
James SI have used other UHaul rental locations in the area. Franklin Auto far surpasses all previous locations I have used. Pick up is always smooth and vans are spotless.and in good condition. Ken is a pleasure to deal with.
PATRICIA CNothing
STEPHEN ANothing…everything was great
GIUSEPPE ZI had a great experience from the moment I reserved my truck/van, the use of the van, and the return. Everything I needed to know was clearly explained to me. Ken is a complete gentleman. I would absolutely recommend this location to a friend/ colleague/ family member.
STEPHEN PThey were perfect, thanks.
JAMES SNothing, very seamless
JARED RKen went above and beyond and I've never had a better experience.
JESSICA SThe wire harness was not working properly. There was red tape around the connecter and one light was not working. I was able to put duck tape around the harness to hold it in place and it worked but this needs to be addressed on this trailer. This should be part of check before renting any trailer or truck.
RICHARD BMaybe newer vehicles.but still first class experience.owner terrific
PETER BVery helpful and able to accommodate us as we had to change our rental at the last minute. Service with a smile.
MARK KVery satisfied
MANUEL VI’ve rented vans/trucks from this location several times and the service has always been exceptional!
JENNIFER LI loved the service! Everyone was so great- thank you!
CIARA DVery nice experience very professional Ken is a great person
RICHARD SThe owner was excellent, kind and helpful
NAMITA JTruck was in great condition and the staff were very helpful getting it signed out and back in. Highly recommend this location.
KATHERINE LPerfect. Thank you
MICHAEL RNothing! Keep doing what you're doing! 11/10 in my book, Ken was so kind and made the process so easy. I can confidently say it was the least stressful thing about my move!
MEGHAN RKen was amazing to do business with!! I would give him an additional 3 stars for being so amazing!
JMES MCan smells like an ashtray. Oil change light on. Ash and dust in cabin.
SARAH BExcellent service. Courteous and quick in and out.
UDO SWhen I arrived to drop off, there was a grumpy staff member that didn't speak english. I did not understand in which box to drop off the key. As there was a few options. Also the app is so slow. Picking up and checking in, took almost 45 minutes. And drop off took about 15 minutes!
Abraham bGreat experience! Was easy to sign in and pick up the truck. Great customer service, would absolutely recommend to anyone in need of a moving truck!
Jake N1 disadvantage : Spots for parking U-haul at returning is crowded when returning the rented U-haul.
BO SKen, the owner of Franklin auto care was amazing. Such a nice guy, so accommodating, so pleasant to talk to. He made the whole experience so easy.
JAMES CWe had a major issue. Our reserved truck was given to someone else as well my credit card was used to rent the truck to this person. UHaul claims they will void the other persons rental amount thst was put on my card. Very upsetting.
PRRY SThe owner called me on the morning of the return to make sure that I knew where the location was (I live 1 mile away). He took care of the truck after I filled it up so it was very much hassle free.
Nicholas GPassenger door did not work,
DANIEL WKen was awesome! He was friendly, attentive and very helpful.
ANDREW CWe love Ken! He is fast and very efficient. Very friendly and Polite. This is my one and only location for pick up as it is express!
Grettel AExcellent customer service at both the pick up and drop off locations. The only thing was that we packed the truck the day before and then it rained that night and a couple of items were wet and one was ruined by the rain....
Kim HI never got a call that my original location changed nor did I get an email that is changed - I arrived at original location and had to call U-HAUL for an explanation
Michael MMilitary discount!
Juan MEverything was good
david mSo easy - I needed a van fast and if I had known how quick and easy the process would be with Franklin Auto Care I would have been renting from them for years. At least I know now!
TRISH SExcellent service!
Mihail K