Customer Reviews for Fred Foote Inc
(U-Haul Neighborhood Dealer)

282 reviews

431 Cayuta Ave   Waverly, NY 14892
(Off Rt 17)

(607) 565-8399

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(607) 565-8399

431 Cayuta Ave
Waverly, NY 14892
(Off Rt 17)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My receipt did not include the extra gas I left in the truck which I was told I would be credited for. Otherwise with the price of gas I would have siphoned the extra out. With gas prices the way they are, its about $50 in gas !

Anthony B. 
Rating:
5.0

Nothing...experience with Waverly uhaul was excellent

james K. 
Rating:
1.0

Truck was filthy, inside and out. We also requested a pick up in a location closer to where we were headed, and 2 days before, were told we had to travel an extra 18 miles one way from our intended destination, adding additional mileage to our rental. Also, the gas tank was on empty. We had the same issue with another uhaul that we rented in NY state. Having to travel additional miles to get our truck outside of the location we requested pick up from. Next time, we will refuse to travel any extra miles. The renting location should be sure there is a truck available if that is the location that is selected. Extra mileage will be charged to you if you go over regardless of this issue! Perhaps the renting location should take pictures of the vehicle when it's picked up instead of the customer having to take pictures of the condition. Whatever happened to customer service, seems Uhaul doesn't need to offer it. We will rent a professional moving company for our next move.

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
3.0

Customer did not leave a comment.

Tristin A. 
Rating:
4.0

Very good service. Thank you!

CRISTIANOPAUL R. 
Rating:
1.0

The customer service there was absolutely rude. They only have one person there that apparently can do the rental pick up and they had left for the day even though I had reserved the time to pick up a few days ahead and then I had to wait for her to show up. She acted like it was my fault that she had to come back and was rude. They van was okay, the back of it just really hadn't been cleaned in a while, there were cobwebs when I swept it out. Overall, we won't be renting a UHaul from this location ever again. We've gone here twice and have had an awful experience with the people both times.

TERRY M. 
Rating:
3.0

Customer did not leave a comment.

Dalton E. 
Rating:
1.0

I didn't notice this when I picked up the empty truck, but as soon as I loaded it, I realized one of the rear inside tires was flat. When I took it to a truck service center (which delayed my trip by several hours), the cause of the flat tire was determined: it was completely worn out and cracked through on the shoulder. I definitely recommend that customers check tires at the time of pickup and not trust U-Haul to do it. In addition to the tire problem, the truck's AC quit working with about 500 miles of travel left to go on a 95 degree day, and that made for a very hot, uncomfortable experience.

Tyler E. 
Rating:
5.0

Friendly, helpful service! Easy to get to location

RICHARDTODD K. 
Rating:
5.0

Customer did not leave a comment.

Ted K. 
Rating:
5.0

There's nothing that needed improvement. I received good customer service and was treated fairly.

GEORGE G. 
Rating:
5.0

Good location

Robert M. 
Rating:
5.0

Not a thing, I was able to accomplish what I set out 2 do. The young man that was in charge of uhauls @ Footes in Waverly . Was very professional and courteous.

BRUCE F. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAANDREW B. 
Rating:
3.0

Customer did not leave a comment.

RICHARDFRANK JR M. 
Rating:
4.0

Customer did not leave a comment.

Nicholas L. 
Rating:
2.0

Very dirty truck. Damage that was not in picks, and they had none of the additional supplies we reserved!!!!

Robert S. 
Rating:
2.0

Customer did not leave a comment.

Sheila Z. 
Rating:
5.0

Customer did not leave a comment.

Cristiano R. 
Rating:
1.0

I had to go back the next day to this rental location. I was charged the $36.28 for the truck , but i was also charged an extra $100.00 . Two different transactions show on my account , so They took 136.28 outs of my account , instead of doing 100 deposit minus 36.28 and refunding the 63.72 difference 100.00 - 36.28 --------------- 63.72 correct amount that should have been refunded . I had to call u haul corporate to get the $100.00 back because they charged me twice 1st 36.28 2nd $100.00 after calling corporate they refunded the $100.00 2-3 business days , we will see if it shows up or another call to corporate will ensue. U Haul store location 51259 Waverly, NY the employees are rude and unhelpful with a dispute , I will NEVER rent or refer anyone to this location ever again. Sadly I've rented from U Haul many times over the years and never had any issue until now. So if I need a rental again in my area its BUDGET or PENSKE both are close to where I live , only rented from U Haul because I have for years , WAS A LOYAL CUSTOMER...... :( god bless & goodbye ...............

Laura F. 
Rating:
5.0

Customer did not leave a comment.

tammy A. 
Rating:
5.0

Awesome experience. Moving is stressful enough, it was nice to have something go easily and smoothly.

Brian A. 
Rating:
5.0

Pricing is excellent, service excellent, overall rental experience excellent, THANK YOU

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Pedro C. 
Rating:
4.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

CARL E. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Travis( I think that was his name) was awesome. Very knowlegable and professional.

Jaime S. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
4.0

Customer did not leave a comment.

Jessica M. 
Rating:
3.0

Customer did not leave a comment.

CRISTIANOP R. 
Rating:
5.0

Make sure all the garbage is out of the truck before it is rented out again. I had to clean out the front of the truck. Last person's agreement and cups and wAter bottles were all over the front end.

Joyce H. 
Rating:
4.0

N/A

GWEN S. 
Rating:
2.0

Customer did not leave a comment.

Katie B. 
Rating:
5.0

Customer did not leave a comment.

Mike McCutcheon M. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
3.0

Please accurately note the initial fuel level. I didn't notice until several miles later but the initial fuel level was 3/8 instead of 1/2 full. Normally this wouldn't be a big deal but the truck has a 40 gallon tank, so small differences make a big difference in the number of gallons.

Jay L. 
Rating:
4.0

Couldn't print receit

EVA B. 
Rating:
1.0

In not paying more than my quote I'm putting a stop payment on my credit card now

Joe S. 
Rating:
5.0

Very nice people

Allen W. 
Rating:
5.0

Nothing. Everything was perfect.

tammy A. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
1.0

this was originally where i was supposed to pick up i called wed feb 26 2020 at 1240pm gave my name number and cewdit card information was told to pick up saturday the 29th. left owego at 8am got there around 9 am on sat the 29th which is my moving day and they say they dont have it they rented it 2 days ago they arent sure what happened. so i had to spend the next 2 hrs afrrwr that lovating a new uhaul i called Binghamton locations vestal locations endicott locations owego locations finally around 11 found one in Appalachian so had to drive from waverly to Appalachianto be able to actually even get a uhaul then drive to owego to get our stuff moved. im pissed it was ridiculous and not olay what happened i sshould jot have had to drive all over gods creation and spend 2 hrs finding a new uhaul on moving day when i already reserved one n theycouldnt even call n notify me they rented it out so i didn't waste a trip from owego to Waverly im still waiting for an area manager to call me back about my original experience with the footes location on cayuta ave and its been over 24 hrs still no call back and when i dropped off they had no clue what i needed to do

Malinda M. 
Rating:
5.0

Customer did not leave a comment.

Pawel B. 
Rating:
5.0

Customer did not leave a comment.

deborah R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Have someone call the person when they leave a number

Mary F. 
Rating:
4.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

All is well

Randy M. 
Rating:
5.0

Offer to, at least, hook up the trailer. I was simply told where the trailer was located.

Randy M. 
Rating:
3.0

Have the equipment I reserved weeks earlier available at the location where I reserved it to be -- not a 50 mile drive away in a dingy little gas station. One positive: the guy who helped us pick up the truck and trailer was friendly, knowledgeable and competent. Many thanks to him.

James M. 
Rating:
5.0

Customer did not leave a comment.

CRISTIANO R. 
Rating:
5.0

Great service at both locations, at the pick up location, Footes Auto Service in Waverly NY, the owner came back from home to accommodate my change in plans, very much appreciated. Trailer was well made and very convenient cost was very fair. thank you.

Dominick C. 
Rating:
3.0

Customer did not leave a comment.

Duane B. 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Have used this location in the past and will probably use it in the future.

William B. 
Rating:
4.0

Customer did not leave a comment.

Dwayne C. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Truck had hay inside from last user

Michael M. 
Rating:
5.0

Easiest rental i've ever done. Friendly, helpful, and knowledgable staff. Will definitely use again when I need a trailer.

LouAnn S. 
Rating:
5.0

Customer did not leave a comment.

frank B. 
Rating:
5.0

If possible, don't send a customer from ithaca 1h away, moreover when the customer has made a reservation 2 months in advance for a one-way trip that will already involve 11h of driving. Please have one of your employee bring the truck closer. Or at least offer to compensate for the extra gas or even apologize. I had try to confirm one week in advance that I would have a truck in Ithaca, but your company does not allow that. I even had to contact the headquarters without any apology or solution. You just lost a customer. This was the last time I was using u-haul. Ps the waverly location was well run, they were the only one apologizing and giving us extra miles to make sure we don't run over. So well done for waverly, just overall bad management at u-haul.

Lauri-Jo G. 
Rating:
4.0

A stand Jack on the trailers would be nice instead of having to lift them up place them on the ground.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Thimas B. 
Rating:
5.0

I reserved 12 moving blankets. They didn't have any. Please remove the $10 charge from my bill

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
3.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Alden B. 
Rating:
4.0

Although it is very convenient, the self serve option for picking up and dropping off equipment is kind of sketchy. I'm worried of being accused of theft when I don't check in and out with a live person.

Stacey F. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

charles S. 
Rating:
2.0

Never got call day/night prior to rental. Received AM email day of rental with guaranteed unit at Waverly (30 miles from preferred location). Arrived and no truck was ready. After 30 minutes of waiting I called UHaul customer service and waited on hold for over 10 minutes. Waited one hour total for past-due customer to return truck which then needed to be swept clean.

John V. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

Customer did not leave a comment.

Cynamin M. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

anthony H. 
Rating:
3.0

Customer did not leave a comment.

donna S. 
Rating:
3.0

Customer did not leave a comment.

JOAN A. 
Rating:
3.0

Uhaul has placed the local dealers in a horrible situation. They are forced to do whatever necessary to make up for the total disconnect with uhaul central. Given this last experience it is likely we will NEVER rent from uhaul again. The issue is not with the local branches.

JOAN A. 
Rating:
5.0

I dropped the truck off right as this location was closing. The gentleman working there graciously stayed several extra minutes and turned the gas pumps back on so that I could fill up the U-haul.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Nelson K. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

They took care of the mistake made by the az location and even called me about the mistake. Great communication. Thank you

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Tresfina S. 
Rating:
4.0

Customer did not leave a comment.

Salvatore G. 
Rating:
4.0

The truck was vary affordable and the best way to move .

chris C. 
Rating:
5.0

The best of the best.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

TAMMY L. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
2.0

Customer did not leave a comment.

BRIAN L. 
No reviews have been submitted for this location.

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