Pawn shop facility. Gentleman at counter was nice, but not the u-haul employee. We left the keys in a drop box, and the dolly in the back of the truck as per online instructions.
KYLE C
Customer Reviews for Freds Gun Emporium Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not give them a truck with issues after customer voiced concern about issues. Causing the customer to become a full day behind schedule stuck in 100 degree plus weather with their children, while waiting for roadside.
Christopher KThe only issue I had was the right side lights were out which makes it a bit dangerous in a big city.
GARY BWe went into Fred's Gun Emporium to return the vehicle and while he was happy to do this manually I mentioned I had downloaded the app. He showed me how to return the vehicle through the app and I completed it within minutes. Everyone has been so helpful! I am very pleased with the whole transaction from beginning to end!
SHERRI DThey went above and beyond to help me. Friendly, professional, and knowledgeable. Highly recommend! Great experience overall!!
Julie KAgent showed up very late for work and appointment. Truck was not ready. Truck had a filthy windshield, no washer fluid in it and the hood was not fastened down.
JOHN BWhen I got on the truck the front mirror was really dirty. The ac was not working as it should. It took literally 20 min to work.
DANIEL HThe customer service was amazing! The reps at the store did a great job.
Anthony M